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 ETF for long-time customer when renewing a plan?
Posted Wed July 15, 2009 12:04 pm, by Donald C. written to Verizon Wireless (Cell Phones)
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I've been a Verizon Wireless customer since 1999. I have a four line family plan (with one blackberry) and the main line is now eligible for the New Every 2 discount. I was going to renew with Verizon and upgrade the main line to the Tour, but I only want 3 lines now. I was on the live chat on their website and the operator there says I will have to pay an early termination fee for the one line I want to drop. I'm appalled that they expect me to pay to renew a contract. I'm pretty sure that AT&T or Sprint won't expect the same. My family will be happy with their new iPhones, I'm sure.
Allow me to renew while dropping from 4 lines to 3 without trying gouge the early termination fee out of me.
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by Donald C. Posted Thu July 16, 2009 @ 12:30 PM
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A Verizon representative called today. He was very friendly and
understood why this seems trivial to me. He agreed and waived the
fee. Thanks to Verizon and PFB for working this out!
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by Tom S. Posted Wed July 15, 2009 @ 11:11 PM
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Dude, you signed 2 year contracts, that means you pay for service on
those lines for 24 months or pay a penalty to cancel it early. EVERY
CARRIER IN THE US OPERATES THIS WAY.
Plus you are being very misleading with your wording. You are NOT
being charged an ETF for upgrading 3 lines, you ARE being charged an
ETF for canceling one line. Own up to the contract you signed.
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by Donno Posted Wed July 15, 2009 @ 7:29 PM
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These bastards all operate pretty much the same way. As Jeffrey wrote
below, if you are otherwise happy it may make sense to stay put.
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to use "customer service" and "cell phone industry" in the same
breath?
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by Donald C. Posted Wed July 15, 2009 @ 1:53 PM
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Yeah, you're probably right about Sprint. The thing that upsets me
here is that Verizon has people sign a 2 year contract with the
understanding that NE2 comes up every 22 months. So they're trying to
create an incentive for people to sign a new contract every 22 months
or so. That's exactly what I want to do. If they want me to sign a
new contract, then we are agreeing to expire the previous one. I'm
not willing to pay an ETF fee for a line on an expired contract. If
they want my business for the next 2 years, they should waive that
fee. If they choose not to, that's ok as well, but there's no
incentive for me to upgrade. Verizon and I will just part ways in a
few months and I'll get new phones on another network.
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Really?
by Just Jeffrey Wed July 15, 2009 @ 5:03 PM
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by Just Jeffrey Posted Wed July 15, 2009 @ 1:14 PM
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I'm pretty sure that if you called Sprint and said you wanted to
cancel a line of service that's still under contract, they'd charge
you an ETF.
If you're out of contract on at least one phone, then tell them that
you want to drop THAT line. You'll lose the phone number, but at
least you won't have to the pay the ETF. And there are things you can
do to keep your number.
What you should do is renew only the main line and get the Tour. Make
sure they don't extend the contact on the other lines. Then, when
that 4th line's contract expired, cancel it ETF-free.
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SHARED LETTERS 
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