Poor Customer Service in a Very Harsh Economic Time

So you were ok with paying $10, but not with $6? I don't get it.

You should have talked to her supervisor. I'm sure Wells Fargo did
not want to lose your account. This is one of the best banks around
and sometimes they make mistakes.

Dude, you paid $65.00 for a box of checks? Why? What about the "Very
Harsh Economic Time" My last box of cks cost $11.00 and i'll bet you
anything that they go through the system the same as your $65.00 cks
do.

You cannot demand an employee to be fired. Maybe the economy is
hurting, but people need to hold on to their jobs. Following the
company rules is the whole purpose of a job, what part of that don't
you understand? The whole transaction was your mistake in the first
place.

Fire her...why? For following the rules? Maybe she is willing to lose
your business over 6 dollars, but why are you willing for her to lose
her job over 6 dollars? Especially considering the harsh economy you
brought up yourself.

Before you get too carried away, nobody ever gets fired over a
customer complaint unless they actually commited a crime.

Also, she probably spelled Kayleen out for you twice just so you'd
complain about Kayleen, the CST's most hated enemy at her location...

Is it possible that they charged you the extra fee because after you
transferred money from your savings account to your checking account,
you went under the minimum amount of money required to be in your
savings account?

Check your agreement with your bank, because more and more banks do
this. A few years ago, my bank changed policy on me, requiring me to
keep at least $250 in my checking account. The first time I went
under that amount, I noticed a $5 "maintenance" charge. I called the
bank and inquired about it, and they said it was their policy now. I
told them that I was never informed of this change, and they reversed
the charge for that one time only.

Although I feel your pain as you have owned the error I must chime in.
Checks (old or new) can be used. All that is required is your initials
by every change you make. Be it bank, account #, address etc. I can
right now go to my bank(if open) and write a check on bathroom tissue
and with that have business done.

I guess I don't understand why the letter included multiple complaints
about the CSR spelling out her name, or what it has to do with
training. Was she doing it in a rude or challenging way? (Like "here's
my name, now go ahead and write your complaint!")


So for $6 you are willing to close two accounts and waste $65 in new
checks?

After reviewing Wells Fargo's fee schedule (available on-line) it
appears that you were charged $10 to use your savings as overdraft and
another $12 possibly for going under the minimum balance required to
have the monthly fee waived.

This situation is not poor customer service and has nothing to do with
very harsh economic times. To demand that Kayleen be terminated for
doing her job in accordance with diretion from the top in
unreasonable.

You paid $65 for a box of checks? I hope they included a leather
check cover, and about $40 worth of stuff...cause you just paid about
$60 more then you should have.

Kind of funny how you expect to be treated special "Very Harsh
Economic Time" but you have no problem with wanting someone FIRED for
doing her job in the same "Very Harsh Economic Time".

you want somebody to lose their job to satisfy a situation that was
your error in the first place?

Awesome.

What was the fee for?

I know at my bank, when I have to use my overdraft I am charged a fee
for having it taken from my other account, and then another for not
having enough in the account for cover it in the first place. Does
that make sense? I don't know if I said it right.

what the additional fee was for?

I believe they are required to disclose all charges up front or at any
time a customer requests this clarification. They can't double dip
for the same fee twice, so they better be able to explain what it's
for.

And while I understand being frustrated and angry over being told they
can't help you, can you HONESTLY say that you feel it is just for
someone to lose their job, their income, their livlihood for upholding
a policy her employer set forth? It's not Kayleen that isn't customer
service oriented, it's Wells Fargo.

Well what do ya know? You thought Kayleen was rude for spelling her
name out for you twice, but it turns out you ended up needing to spell
her name in a letter anyway.

Rude? Or most intuitive customer service rep ever?

No Credit Cards, no worries

Know Credit cards, know worries!


Good Day

I have stock in Wells Fargo. While it was nice to refund $6 to you, I
wish they had a good reason to charge the full $12.

In any event, Kayleen sounds polite and helpful, and I don't see why
she should be fired or why her politeness reflects arrogance on the
part of management.

Did they tell you what the $12 fee was for?

You want an employee fired for following the rules? Complaining about
the rules is one thing, but demanding that someone be fired is
completely out of line. And as far as Kayleen spelling her name, I
can relate to that. I have to spell my name for people all the time,
so maybe she just does it automatically now, as I do.

I hope you got a boatload of check for $65.00!