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Question on TOS?

Posted Wed August 5, 2009 4:24 pm, by Fran S. written to PlanetFeedback

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There's a letter on the top 25 from an 8 year old (or at least she states she's 8 - it is regarding a suggestion for a waiting room). Your TOS says you need to be at least 13 years old to use the site?

I could have commented on this on her letter but if she is in fact 8, I didn't want to make her feel bad.

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PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.

by Scott A. Posted Tue August 11, 2009 @ 9:18 PM

See what happens when an eight-year-old is allowed to comment on PFB?
hehe

Re: Question on TOS?

by franese Posted Tue August 11, 2009 @ 7:21 AM

Never thought this would have so many comments. My issue in writing
this is not with the writer....it's with the TOS not being applied
fairly. It started with the infamous KT and now this....

the TOS not being applied fairly by Bill R. Tue August 11, 2009 @ 9:47 AM

Bill by Venice Tue August 11, 2009 @ 3:47 PM

KT by Bill R. Tue August 11, 2009 @ 4:09 PM

The difference by Just Jeffrey Tue August 11, 2009 @ 11:58 AM

I agree by LadyMac Tue August 11, 2009 @ 12:01 PM

If I may... by Just Jeffrey Tue August 11, 2009 @ 12:52 PM

Thank you, Jeffrey by Venice Tue August 11, 2009 @ 1:43 PM

I don't understand by Donno Tue August 11, 2009 @ 2:44 PM

I don't understand... by Venice Tue August 11, 2009 @ 3:16 PM

How to settle this. by Just Jeffrey Tue August 11, 2009 @ 3:46 PM

As I said before... by Venice Tue August 11, 2009 @ 3:59 PM

Thank you, Jeffrey by LadyMac Tue August 11, 2009 @ 2:25 PM

Without getting into any of the other debate issues... by Just Jeffrey Tue August 11, 2009 @ 2:53 PM

Jeffrey by Michelle O. Tue August 11, 2009 @ 3:00 PM

And email is and has always been an option by LadyMac Tue August 11, 2009 @ 3:31 PM

By the way... by Just Jeffrey Tue August 11, 2009 @ 3:50 PM

Well said. by Just Jeffrey Tue August 11, 2009 @ 3:33 PM

I hope that didn't come across as snarky by Michelle O. Tue August 11, 2009 @ 3:58 PM

Hardly. by Just Jeffrey Tue August 11, 2009 @ 4:25 PM

That is an issue by Donno Tue August 11, 2009 @ 4:19 PM

Actually by Michelle O. Tue August 11, 2009 @ 4:24 PM

I actually didn't read your comment by Donno Tue August 11, 2009 @ 7:30 PM

Maybe this thread should be exempt by Venice Tue August 11, 2009 @ 5:07 PM

o my n/t by PepperElf Fri August 14, 2009 @ 12:22 AM

by Nate. Posted Sun August 9, 2009 @ 3:39 PM

How do we know the 8-year old ever came to PlanetFeedback?
Maybe he wrote the letter by hand or on a word processing program, and
his mom or whomever Debra R. might be chose PlanetFeedback as the
means to send such letter.

If the account is in the name of someone who is eligible for
membership, and under their supervision, someone ineligible send a
letter, is it that big of a deal?

I think the 13 and up rule is a result of law as previously mentioned.
This is not necessarily a "rule", but a requirement for anyone
collecting personal information online such as names and addresses. It
is not PFB specific. All websites have this same rule.

My thought is that since the TOS also serves a legal purpose, this
section was likely added to be in legal compliance and to avoid any
issues that may arise.

Nate, you're missing the point by Venice Sun August 9, 2009 @ 4:58 PM

I get the point completely by Nate. Sun August 9, 2009 @ 5:24 PM

Again, moaning by Venice Sun August 9, 2009 @ 5:36 PM

But they have to have this rule in place by Nate. Sun August 9, 2009 @ 7:55 PM

Are you saying... by Venice Sun August 9, 2009 @ 8:26 PM

No.. he's not by LadyMac Sun August 9, 2009 @ 8:55 PM

Perhaps I misspoke by Venice Sun August 9, 2009 @ 9:14 PM

I understand what you mean by Nate. Sun August 9, 2009 @ 9:18 PM

Actually, I don't think it is clear by Venice Sun August 9, 2009 @ 10:04 PM

Correct by Nate. Sun August 9, 2009 @ 9:21 PM

Venice, No by Nate. Sun August 9, 2009 @ 9:16 PM

Do you understand why... by Venice Sun August 9, 2009 @ 9:34 PM

So what should PFB have done? by LadyMac Mon August 10, 2009 @ 6:20 PM

I don't even think an exception was really made by Nate. Mon August 10, 2009 @ 6:41 PM

{{sigh of frustration}} by Venice Mon August 10, 2009 @ 7:27 PM

Venice by LadyMac Mon August 10, 2009 @ 8:59 PM

Please stop saying there's no winning by Venice Mon August 10, 2009 @ 9:23 PM

If exceptions are made for everyone by LadyMac Mon August 10, 2009 @ 9:31 PM

But we all know... by Venice Mon August 10, 2009 @ 9:44 PM

Or not to make any exceptions by LadyMac Mon August 10, 2009 @ 9:47 PM

Yes, that's what I think by Venice Mon August 10, 2009 @ 10:15 PM

The situation... by Beeracuda Mon August 10, 2009 @ 9:45 PM

If I am understanding you correctly by LadyMac Mon August 10, 2009 @ 9:50 PM

No by Beeracuda Mon August 10, 2009 @ 10:15 PM

I think I understand.... by Michelle O. Tue August 11, 2009 @ 12:37 AM

As usual, Deb, by MA Cunningham Tue August 11, 2009 @ 10:57 AM

No one here is shouting by LadyMac Tue August 11, 2009 @ 11:18 AM

No subtext needed by MA Cunningham Tue August 11, 2009 @ 11:47 AM

Par for the course by LadyMac Tue August 11, 2009 @ 11:56 AM

Never said that by MA Cunningham Tue August 11, 2009 @ 12:43 PM

I feel Deb's comments here are great. She is expressing herself by rxgirl Tue August 11, 2009 @ 12:30 PM

Nate by Michelle O. Sun August 9, 2009 @ 11:40 PM

If that's the case... by Venice Mon August 10, 2009 @ 12:06 AM

Venice by Michelle O. Mon August 10, 2009 @ 12:15 AM

Good idea by Venice Mon August 10, 2009 @ 12:22 AM

Re: Question on TOS?

by Nate. Posted Sat August 8, 2009 @ 9:25 PM

To the people below -
I think this part of the TOS is a legal issue - collecting information
from users under the age of 13 is governed by the Children's Online
Privacy Protection Act.

I got the impression that it was under a parent's account as well.

I don't think moaning about the 13+ rule is apples to apples with
commenting rules. One is site policy and the other one is law governed
by the FTC.

Moaning? by Venice Sat August 8, 2009 @ 9:48 PM

My statements by Donno Sat August 8, 2009 @ 11:43 PM

Same goes for me by Venice Sun August 9, 2009 @ 1:58 AM

Venice, it's nothing sinister. The OP had a letter to Infiniti a little while by Even Steven Sun August 9, 2009 @ 3:59 AM

Sinister? by Venice Sun August 9, 2009 @ 7:36 AM

Thanks Nate by Michelle O. Sun August 9, 2009 @ 1:38 AM

i was under the impression that the "rule" allows users under 13, provided they have parental consent - therefore using a parent's account constitutes consent by PepperElf Sun August 9, 2009 @ 2:22 AM

I don't see anything in the TOS about parental consent by Venice Sun August 9, 2009 @ 2:45 AM

I wrote this letter by franese Sun August 9, 2009 @ 9:36 AM

ah. i was thinking of the typical disclaimer i see at most websites by PepperElf Sun August 9, 2009 @ 11:07 AM

Re: Question on TOS? by RedheadwGlasses Sat August 8, 2009 @ 6:16 PM

I'd rather my kid use this site... by Venice Sat August 8, 2009 @ 8:42 PM

hah you should have seen the old Moby boards... by PepperElf Mon August 10, 2009 @ 12:21 AM

Sounds delightful!.. haha

by Venice Posted Mon August 10, 2009 @ 12:24 AM

I don't think PFB is at any risk of that happening... well, not
anymore.

by PepperElf Posted Mon August 10, 2009 @ 12:32 AM

though sometimes a bit of free for all isn't bad either

I agree! by Venice Mon August 10, 2009 @ 6:11 PM

i admit that's why... by PepperElf Mon August 10, 2009 @ 8:58 PM

You're not alone by Venice Mon August 10, 2009 @ 9:29 PM

by The PlanetFeedback Team Posted Wed August 5, 2009 @ 5:07 PM

Yes, our TOS does require users be at least 13 years old. In this case
we made an exception for the following reasons:

1. Every indication is that the 8 year was using an adult account,
most likely a relative.

2. It was a great letter. We are happy to provide a way for this young
person to offer feedback.

He has written two letters so far. If this person continues to write
letters then we will certainly take another look at the situation
however we're not particularly worried about it at the moment.

Thanks for helping make sure folks use our site properly!

ah... good point - users under 13 require parental permission... by PepperElf Thu August 6, 2009 @ 2:07 AM

But isn't making exceptions part of the problem on this site..... by rxgirl Thu August 6, 2009 @ 11:21 AM

I agree by Venice Thu August 6, 2009 @ 11:06 PM

If everyone is treated equally by Donno Fri August 7, 2009 @ 9:06 AM

Good point by Venice Fri August 7, 2009 @ 10:51 PM

You do by Donno Sat August 8, 2009 @ 10:56 AM

Exceptions to TOS by Beeracuda Fri August 7, 2009 @ 6:37 AM

Bad Feelings by Scott A. Fri August 7, 2009 @ 9:36 PM

You're in good company, Scott by Venice Fri August 7, 2009 @ 10:49 PM

I really miss by Donno Sat August 8, 2009 @ 10:58 AM

If you really want a trip down memory lane by Venice Sat August 8, 2009 @ 5:54 PM

You make a good point. by Just Jeffrey Mon August 10, 2009 @ 9:05 AM

The PFB team . . . by MA Cunningham Tue August 11, 2009 @ 10:40 AM

I agree with point 1 by Nate. Sat August 8, 2009 @ 9:30 PM

How do you know that? n/t by Venice Sat August 8, 2009 @ 9:44 PM

Based on his other letter by Nate. Sun August 9, 2009 @ 3:31 PM

Re: Question on TOS?

by RowdyRetailer Posted Wed August 5, 2009 @ 4:52 PM

Good Eye, didnt catch that.

Wonder what will happen?!?!?! Hmmmmmm

Good Day

As the saying goes... by Venice Thu August 6, 2009 @ 11:05 PM


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