HOME SHARED LETTERS RATINGS MY PLANET COMMUNITIES MISSION SIGN UP!
Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

Channels
» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters


Newsletter

Sign up for PlanetFeedback's "Consumer Café" email newsletter!





Question on TOS?

Posted Wed August 5, 2009 4:24 pm, by Fran S. written to PlanetFeedback

Write a Letter to this Company  |  Rate this Company


There's a letter on the top 25 from an 8 year old (or at least she states she's 8 - it is regarding a suggestion for a waiting room). Your TOS says you need to be at least 13 years old to use the site?

I could have commented on this on her letter but if she is in fact 8, I didn't want to make her feel bad.


Reply



Log In/Create an account | 101 comments
     Add to your del.icio.us  del.icio.us    Digg this story  Digg this  
PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.
by Scott A. Posted Tue August 11, 2009 @ 9:18 PM

See what happens when an eight-year-old is allowed to comment on PFB?
hehe

Reply
by franese Posted Tue August 11, 2009 @ 7:21 AM

Never thought this would have so many comments. My issue in writing
this is not with the writer....it's with the TOS not being applied
fairly. It started with the infamous KT and now this....

Reply


the TOS not being applied fairly by Bill R. Tue August 11, 2009 @ 9:47 AM


Bill by Venice Tue August 11, 2009 @ 3:47 PM


KT by Bill R. Tue August 11, 2009 @ 4:09 PM


The difference by Just Jeffrey Tue August 11, 2009 @ 11:58 AM


I agree by LadyMac Tue August 11, 2009 @ 12:01 PM


If I may... by Just Jeffrey Tue August 11, 2009 @ 12:52 PM


Thank you, Jeffrey by Venice Tue August 11, 2009 @ 1:43 PM


I don't understand by Donno Tue August 11, 2009 @ 2:44 PM


I don't understand... by Venice Tue August 11, 2009 @ 3:16 PM


How to settle this. by Just Jeffrey Tue August 11, 2009 @ 3:46 PM


As I said before... by Venice Tue August 11, 2009 @ 3:59 PM


Thank you, Jeffrey by LadyMac Tue August 11, 2009 @ 2:25 PM


Without getting into any of the other debate issues... by Just Jeffrey Tue August 11, 2009 @ 2:53 PM

Jeffrey by Michelle O. Tue August 11, 2009 @ 3:00 PM


And email is and has always been an option by LadyMac Tue August 11, 2009 @ 3:31 PM


By the way... by Just Jeffrey Tue August 11, 2009 @ 3:50 PM


Well said. by Just Jeffrey Tue August 11, 2009 @ 3:33 PM

I hope that didn't come across as snarky by Michelle O. Tue August 11, 2009 @ 3:58 PM


Hardly. by Just Jeffrey Tue August 11, 2009 @ 4:25 PM


That is an issue by Donno Tue August 11, 2009 @ 4:19 PM

Actually by Michelle O. Tue August 11, 2009 @ 4:24 PM


I actually didn't read your comment by Donno Tue August 11, 2009 @ 7:30 PM


Maybe this thread should be exempt by Venice Tue August 11, 2009 @ 5:07 PM


o my n/t by PepperElf Fri August 14, 2009 @ 12:22 AM


Furthermore... by Nate. Sun August 9, 2009 @ 3:39 PM


Nate, you're missing the point by Venice Sun August 9, 2009 @ 4:58 PM


I get the point completely by Nate. Sun August 9, 2009 @ 5:24 PM


Again, moaning by Venice Sun August 9, 2009 @ 5:36 PM


But they have to have this rule in place by Nate. Sun August 9, 2009 @ 7:55 PM


Are you saying... by Venice Sun August 9, 2009 @ 8:26 PM


No.. he's not by LadyMac Sun August 9, 2009 @ 8:55 PM


Perhaps I misspoke by Venice Sun August 9, 2009 @ 9:14 PM


I understand what you mean by Nate. Sun August 9, 2009 @ 9:18 PM


Actually, I don't think it is clear by Venice Sun August 9, 2009 @ 10:04 PM


Correct by Nate. Sun August 9, 2009 @ 9:21 PM


Venice, No by Nate. Sun August 9, 2009 @ 9:16 PM


Do you understand why... by Venice Sun August 9, 2009 @ 9:34 PM


So what should PFB have done? by LadyMac Mon August 10, 2009 @ 6:20 PM


I don't even think an exception was really made by Nate. Mon August 10, 2009 @ 6:41 PM


{{sigh of frustration}} by Venice Mon August 10, 2009 @ 7:27 PM


Venice by LadyMac Mon August 10, 2009 @ 8:59 PM


Please stop saying there's no winning by Venice Mon August 10, 2009 @ 9:23 PM


If exceptions are made for everyone by LadyMac Mon August 10, 2009 @ 9:31 PM


But we all know... by Venice Mon August 10, 2009 @ 9:44 PM


Or not to make any exceptions by LadyMac Mon August 10, 2009 @ 9:47 PM


Yes, that's what I think by Venice Mon August 10, 2009 @ 10:15 PM

by Beeracuda Posted Mon August 10, 2009 @ 9:45 PM

This has been the problem since the initial argument ensued regarding
TOS.

Venice, myself, and quite a few others, have been arguing our case for
weeks now that the TOS has been unfairly enforced. We've been stating
that some people have been allowed to say what they wish, while others
responding have had their comments unfairly removed. The excuse given
is that our comments violate TOS, when clearly the same could be
applied to the other comments that were allowed to remain. We've
stated that enforcement of these TOS rules are arbitrarily enforced,
and that exceptions appear to be made towards certain people. We've
been told that TOS rules are applied equally across the board, yet
evidence clearly points to the contrary.

Now, by their own admission, PFB does in fact make exceptions to TOS,
which only serves to strengthen our initial claim. Personally, I have
no problem with an 8-year old using this site and writing a letter.
Clearly, the letter writer in question can put together a decent
letter, and would be an asset to the site. However, if this site is
going to change the TOS rules at their own whim, who's to say that
they don't routinely do that when deciding which comments are allowed
to remain, and which get deleted?

That's the crux of the whole situation here.

Reply

by LadyMac Posted Mon August 10, 2009 @ 9:50 PM

You're in favor of no exceptions being made either, given the TOS as
they are currently written.

Am I correct?


Reply


No by Beeracuda Mon August 10, 2009 @ 10:15 PM

I think I understand.... by Michelle O. Tue August 11, 2009 @ 12:37 AM


As usual, Deb, by MA Cunningham Tue August 11, 2009 @ 10:57 AM


No one here is shouting by LadyMac Tue August 11, 2009 @ 11:18 AM


No subtext needed by MA Cunningham Tue August 11, 2009 @ 11:47 AM


Par for the course by LadyMac Tue August 11, 2009 @ 11:56 AM


Never said that by MA Cunningham Tue August 11, 2009 @ 12:43 PM


I feel Deb's comments here are great. She is expressing herself by rxgirl Tue August 11, 2009 @ 12:30 PM

Nate by Michelle O. Sun August 9, 2009 @ 11:40 PM


If that's the case... by Venice Mon August 10, 2009 @ 12:06 AM

Venice by Michelle O. Mon August 10, 2009 @ 12:15 AM


Good idea by Venice Mon August 10, 2009 @ 12:22 AM


by Nate. Posted Sat August 8, 2009 @ 9:25 PM

To the people below -
I think this part of the TOS is a legal issue - collecting information
from users under the age of 13 is governed by the Children's Online
Privacy Protection Act.

I got the impression that it was under a parent's account as well.

I don't think moaning about the 13+ rule is apples to apples with
commenting rules. One is site policy and the other one is law governed
by the FTC.

Reply


Moaning? by Venice Sat August 8, 2009 @ 9:48 PM


My statements by Donno Sat August 8, 2009 @ 11:43 PM


Same goes for me by Venice Sun August 9, 2009 @ 1:58 AM

Venice, it's nothing sinister. The OP had a letter to Infiniti a little while by Even Steven Sun August 9, 2009 @ 3:59 AM


Sinister? by Venice Sun August 9, 2009 @ 7:36 AM

Thanks Nate by Michelle O. Sun August 9, 2009 @ 1:38 AM


i was under the impression that the "rule" allows users under 13, provided they have parental consent - therefore using a parent's account constitutes consent by PepperElf Sun August 9, 2009 @ 2:22 AM


I don't see anything in the TOS about parental consent by Venice Sun August 9, 2009 @ 2:45 AM

I wrote this letter by franese Sun August 9, 2009 @ 9:36 AM


ah. i was thinking of the typical disclaimer i see at most websites by PepperElf Sun August 9, 2009 @ 11:07 AM

by RedheadwGlasses Posted Sat August 8, 2009 @ 6:16 PM

Perhaps the TOS should be revised. Many kids of the age of that
letter writer have been online for a few years and surely this site
provides a communication tool that kids can use as well as adults.

If this is done to protect kids: I feel that the level of moderation
on this provides a much safer environment for a young person to
interact with adults than other websites. If any conversation were to
get inappropriate, it likely would get dealt with promptly.

I just don't think using this site provides much risk to kids, and I
think kids have a lot to offer a site like this.

Reply


I'd rather my kid use this site... by Venice Sat August 8, 2009 @ 8:42 PM


hah you should have seen the old Moby boards... by PepperElf Mon August 10, 2009 @ 12:21 AM


Sounds delightful!.. haha by Venice Mon August 10, 2009 @ 12:24 AM


lol no. by PepperElf Mon August 10, 2009 @ 12:32 AM


I agree! by Venice Mon August 10, 2009 @ 6:11 PM


i admit that's why... by PepperElf Mon August 10, 2009 @ 8:58 PM


You're not alone by Venice Mon August 10, 2009 @ 9:29 PM

by The PlanetFeedback Team Posted Wed August 5, 2009 @ 5:07 PM

Yes, our TOS does require users be at least 13 years old. In this case
we made an exception for the following reasons:

1. Every indication is that the 8 year was using an adult account,
most likely a relative.

2. It was a great letter. We are happy to provide a way for this young
person to offer feedback.

He has written two letters so far. If this person continues to write
letters then we will certainly take another look at the situation
however we're not particularly worried about it at the moment.

Thanks for helping make sure folks use our site properly!

Reply


ah... good point - users under 13 require parental permission... by PepperElf Thu August 6, 2009 @ 2:07 AM


But isn't making exceptions part of the problem on this site..... by rxgirl Thu August 6, 2009 @ 11:21 AM


I agree by Venice Thu August 6, 2009 @ 11:06 PM


If everyone is treated equally by Donno Fri August 7, 2009 @ 9:06 AM


Good point by Venice Fri August 7, 2009 @ 10:51 PM


You do by Donno Sat August 8, 2009 @ 10:56 AM


Exceptions to TOS by Beeracuda Fri August 7, 2009 @ 6:37 AM

Bad Feelings by Scott A. Fri August 7, 2009 @ 9:36 PM


You're in good company, Scott by Venice Fri August 7, 2009 @ 10:49 PM


I really miss by Donno Sat August 8, 2009 @ 10:58 AM


If you really want a trip down memory lane by Venice Sat August 8, 2009 @ 5:54 PM


You make a good point. by Just Jeffrey Mon August 10, 2009 @ 9:05 AM


The PFB team . . . by MA Cunningham Tue August 11, 2009 @ 10:40 AM


I agree with point 1 by Nate. Sat August 8, 2009 @ 9:30 PM


How do you know that? n/t by Venice Sat August 8, 2009 @ 9:44 PM


Based on his other letter by Nate. Sun August 9, 2009 @ 3:31 PM


by RowdyRetailer Posted Wed August 5, 2009 @ 4:52 PM

Good Eye, didnt catch that.

Wonder what will happen?!?!?! Hmmmmmm


Good Day

Reply


As the saying goes... by Venice Thu August 6, 2009 @ 11:05 PM




Home | Shared Letters | Ratings | Login | Communities | Categories | RSS | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Copyright 2014 © All Rights Reserved PlanetFeedback.com | Web by Cicada