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Flat Mountain Dew

Posted Sun August 16, 2009 6:14 pm, by Tina E. written to Pepsi-Cola

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For the last 5+ months I have been in off and on contact with customer service in regards to Diet Mountain Dew and Regular Mountain Dew being flat upon opening. While the gals in customer service are super nice, my underlying issue has not been resolved. Over that time they have issued me coupons for free products, but I've started telling them to keep the coupons because I don't want the free Diet Mountain Dew if it is going to be flat also!

I have tried 12 oz cans, 20 oz bottles and 24 oz bottles....All Flat! Ironically I haven't tried 2L bottles because they go flat too quickly!

I have tried storing said bottles in the fridge, in a closet, on the counter, in the laundry room and in the laundry room.....All Flat!

I have shopped for said product at CVS, Walgreens, Walmart, Harold's Jay C and Kroger (to eliminate poor handling issues on the stores end)......All flat!

I don't know what else to do.

I would like for you to send an inspector to the bottler that supplies my area and open a few random bottles. Then TASTE the soda. I suspect it will be flat. If I'm wrong, then you can eliminate them as the cause.

Then I would like for you to inspect the packaging you use. Is plastic able to hold in carbonation? Does it have to be a certain thickness to do so? Maybe some sort of coating on the plastic will keep it fresher? And what about the aluminum used on cans? The stuff is so thin it will rupture if cooled to anything close to icy cold.

I'm not new to Mountain Dew. My husband and I have been loyal customers for nearly 30 years, but the bottom line is that I want a FRESH Diet Mountain Dew that burns your throat as it goes down! I'm sick and tired of having syrupy sweet, flat, boring old, old, old soda!

I never thought I'd have to say this, but I have purchased my last Mountain Dew/Pepsi product. Regretably, I have been forced to purchase Diet Big Red for my soda needs and Coke products for my husband.


Reply



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by bluebeartwo Posted Fri September 11, 2009 @ 10:39 AM

This might seem silly, but...

If the only pop/soda you drink is Mt. Dew, maybe you are "getting used
to" the way it tastes.

I get that sometimes. I drink something so much, for so long, that
eventually it starts to taste bland. I have to change it up every now
and then.

Try switching to another flavor, like Pepsi, or eliminating carbonated
drinks for a while. I alternate between tea, flavored water, Cherry
Pepsi, and Mt. Dew, and have not had a problem since.

Reply

by Nate. Posted Tue August 18, 2009 @ 11:27 PM

They sent me a mailed response when I wrote them, so you should hear
back.

Very reasonable requests.

Reply

by Chadg Posted Tue August 18, 2009 @ 9:16 AM

I have a feeling this is a distributor based issue. I have had maybe
two or three bottles of flat soda over the course of a year. One step
YOU can take is this:
when buying a 20oz out of a cooler, squeeze the bottle before you buy
it, if it squeezes easily its flat. the ideal soda bottle should be
rock hard and not have any play when you squeeze it.

Good Luck, Im sure Pepsico will get back to you quickly, i wrote to
them earlier this year and got a prompt response.

Reply


RE by RowdyRetailer Tue August 18, 2009 @ 11:30 AM


i always wondered.... by Chadg Tue August 18, 2009 @ 3:46 PM


That's crazy by Nate. Tue August 18, 2009 @ 11:26 PM


o believe me i can imagine it by PepperElf Wed August 19, 2009 @ 2:32 PM


working in retail.... by Chadg Wed August 19, 2009 @ 6:59 PM


I have learned to hate lottery addicts by RedheadwGlasses Thu August 20, 2009 @ 1:18 PM


I hear ya! by Maegan Z. Thu August 20, 2009 @ 3:26 PM


by RedheadwGlasses Posted Mon August 17, 2009 @ 1:14 PM

Did you check expiration dates? I was buying 20-ounce bottles of Coca
Cola (this was several years ago) from a certain coffee shop near
work, and they often would be flat. I finally saw the expiration (or
sell by) date on the bottle (not easy to see that dark grey print when
it's full of pop!) and noticed that the pop was expired. Even if it
was by just a month, the pop was flat.

I called Coca Cola and the problem was immediately taken care of. I
hope the same happens as a result of your letter.

Reply


What is this "pop" you speak of? :P (n/t) by LadyMac Mon August 17, 2009 @ 4:56 PM


Lol! In Minnesotan and Wisconsinese it means "soda"! by Maegan Z. Thu August 20, 2009 @ 3:31 PM

by Just Jeffrey Posted Mon August 17, 2009 @ 9:00 AM

Sounds like a local bottler issue, as I've had plenty of Mt. Dew
recently and this has not been my experience.

You'd think that if all their products, for this long, were flat,
there'd be hundreds of customers complaining. That being the case, it
sure sounds like the local bottler is simply ignoring the problem.
Which is a whole lot worse than having made the mistake in the first
place.

Even more, I'm surprised that bottlers weren't required to use cans
and bottles that met certain specs. The fact that they're using
too-thin cans and plastic bottles sure sounds like this is a terrible
bottler.

If you're in an area that's served by Pepsi Bottling Group, take
heart: PepsiCo is buying these plans, so hopefully that'll improve
quality.

Reply

by RowdyRetailer Posted Mon August 17, 2009 @ 9:52 AM

Required by Whom?

You want Obama involved in this too???


Good Day

Reply


Required by Pepsi. by Just Jeffrey Mon August 17, 2009 @ 11:14 AM


we don't need more government in our lives do we? by PepperElf Mon August 17, 2009 @ 11:39 AM

I don't get it by Nicole F. Mon August 17, 2009 @ 12:37 PM


I totally agree n/t by RedheadwGlasses Mon August 17, 2009 @ 12:49 PM


Who said anything about... by Just Jeffrey Mon August 17, 2009 @ 12:57 PM


RE by RowdyRetailer Mon August 17, 2009 @ 1:01 PM


That was quite a leap... by Just Jeffrey Mon August 17, 2009 @ 1:21 PM


so if not the government who would this Regulator / inspector be for soda quality and packaging? n/t by PepperElf Mon August 17, 2009 @ 1:41 PM

well, by Nicole F. Mon August 17, 2009 @ 1:49 PM


So along with regulating the health & safety aspects of food & drugs, the FDA should regulate soda-flatness? by PepperElf Tue August 18, 2009 @ 4:29 PM

just nevermind by Nicole F. Tue August 18, 2009 @ 11:58 PM


and i simply replied asking who should be in charge of enforcing the standards, and voiced my reasons why it wouldn't work on a governmental level by PepperElf Wed August 19, 2009 @ 2:34 PM


If not the government... by Just Jeffrey Mon August 17, 2009 @ 3:29 PM


??????? by RowdyRetailer Mon August 17, 2009 @ 2:45 PM


What question do you want answered? by Just Jeffrey Mon August 17, 2009 @ 3:27 PM


RE by RowdyRetailer Mon August 17, 2009 @ 7:57 PM


No one. by Just Jeffrey Mon August 17, 2009 @ 10:09 PM


RE by RowdyRetailer Mon August 17, 2009 @ 11:27 PM


Just Jeffrey - I like that answer. by PepperElf Wed August 19, 2009 @ 2:44 PM


You laughed? by Just Jeffrey Wed August 19, 2009 @ 3:59 PM


o good i'm not the only one who laughed at "If Pepsi wants to sell flat soda, they can. " n/t by PepperElf Thu August 20, 2009 @ 6:06 PM

by RowdyRetailer Posted Mon August 17, 2009 @ 1:15 AM

Burns your throat as it goes down?

Doesnt sound like something I would want to drink.

Perhaps your interpretation of flat is different than theirs.

Good Day


Reply


Most soda burns your throat by Venice Mon August 17, 2009 @ 1:36 AM


WOW! by RowdyRetailer Mon August 17, 2009 @ 2:05 AM

Re: Feel the Burn! by tinky1966 Mon August 17, 2009 @ 3:50 PM


I know what you mean by burns the throat by ams1001 Mon August 17, 2009 @ 8:25 PM


I can only drink soda with lots of ice! by Venice Mon August 17, 2009 @ 9:17 PM


by Venice Posted Sun August 16, 2009 @ 11:28 PM

This is a very interesting letter. I know what it's like when your
favorite product suddenly fails to meet your expectations. I agree
that an inspection of the bottler in your area is in order. You
certainly tried enough ways to get non-flat Mountain Dew, and you
can't just be imaging this.

Have you noticed a date on any of these flat sodas? Also, is it more
syrupy than it used to be? Maybe there has been a change in
formulation in both regular and diet. Not likely, but possible.

Reply


date - expiration date perhaps? n/t by PepperElf Mon August 17, 2009 @ 12:39 AM


Yes, I meant to say expiration date by Venice Mon August 17, 2009 @ 12:57 AM


The same thing is happening here. by Elaine W. Mon August 17, 2009 @ 10:34 AM

you may be on to something by Nicole F. Mon August 17, 2009 @ 12:43 PM

Southern Indiana by tinky1966 Mon August 17, 2009 @ 4:02 PM


I wonder... by Just Jeffrey Tue August 18, 2009 @ 9:21 AM

Manager Approval! by tinky1966 Tue August 18, 2009 @ 8:43 PM




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