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Flat Mountain Dew
Posted Sun August 16, 2009 6:14 pm, by Tina E. written to Pepsi-Cola
Write a Letter to this Company | Rate this Company
For the last 5+ months I have been in off and on contact with customer service in regards to Diet Mountain Dew and Regular Mountain Dew being flat upon opening. While the gals in customer service are super nice, my underlying issue has not been resolved. Over that time they have issued me coupons for free products, but I've started telling them to keep the coupons because I don't want the free Diet Mountain Dew if it is going to be flat also!
I have tried 12 oz cans, 20 oz bottles and 24 oz bottles....All Flat! Ironically I haven't tried 2L bottles because they go flat too quickly!
I have tried storing said bottles in the fridge, in a closet, on the counter, in the laundry room and in the laundry room.....All Flat!
I have shopped for said product at CVS, Walgreens, Walmart, Harold's Jay C and Kroger (to eliminate poor handling issues on the stores end)......All flat!
I don't know what else to do.
I would like for you to send an inspector to the bottler that supplies my area and open a few random bottles. Then TASTE the soda. I suspect it will be flat. If I'm wrong, then you can eliminate them as the cause.
Then I would like for you to inspect the packaging you use. Is plastic able to hold in carbonation? Does it have to be a certain thickness to do so? Maybe some sort of coating on the plastic will keep it fresher? And what about the aluminum used on cans? The stuff is so thin it will rupture if cooled to anything close to icy cold.
I'm not new to Mountain Dew. My husband and I have been loyal customers for nearly 30 years, but the bottom line is that I want a FRESH Diet Mountain Dew that burns your throat as it goes down! I'm sick and tired of having syrupy sweet, flat, boring old, old, old soda!
I never thought I'd have to say this, but I have purchased my last Mountain Dew/Pepsi product. Regretably, I have been forced to purchase Diet Big Red for my soda needs and Coke products for my husband.
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by bluebeartwo Posted Fri September 11, 2009 @ 10:39 AM
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This might seem silly, but...
If the only pop/soda you drink is Mt. Dew, maybe you are "getting used to" the way it tastes.
I get that sometimes. I drink something so much, for so long, that eventually it starts to taste bland. I have to change it up every now and then.
Try switching to another flavor, like Pepsi, or eliminating carbonated drinks for a while. I alternate between tea, flavored water, Cherry Pepsi, and Mt. Dew, and have not had a problem since.
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I hear ya!
by Maegan Z. Thu August 20, 2009 @ 3:26 PM
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Did you check expiration dates? I was buying 20-ounce bottles of Coca Cola (this was several years ago) from a certain coffee shop near work, and they often would be flat. I finally saw the expiration (or sell by) date on the bottle (not easy to see that dark grey print when it's full of pop!) and noticed that the pop was expired. Even if it was by just a month, the pop was flat.
I called Coca Cola and the problem was immediately taken care of. I hope the same happens as a result of your letter.
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by Just Jeffrey Posted Mon August 17, 2009 @ 9:00 AM
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Sounds like a local bottler issue, as I've had plenty of Mt. Dew recently and this has not been my experience.
You'd think that if all their products, for this long, were flat, there'd be hundreds of customers complaining. That being the case, it sure sounds like the local bottler is simply ignoring the problem. Which is a whole lot worse than having made the mistake in the first place.
Even more, I'm surprised that bottlers weren't required to use cans and bottles that met certain specs. The fact that they're using too-thin cans and plastic bottles sure sounds like this is a terrible bottler.
If you're in an area that's served by Pepsi Bottling Group, take heart: PepsiCo is buying these plans, so hopefully that'll improve quality.
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well,
by Nicole F. Mon August 17, 2009 @ 1:49 PM
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No one.
by Just Jeffrey Mon August 17, 2009 @ 10:09 PM
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by Venice Posted Mon August 17, 2009 @ 9:17 PM
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And then I let most of the ice dilute. I know it's wimpy but a lot easier on the throat and even the nose!
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by Venice Posted Sun August 16, 2009 @ 11:28 PM
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This is a very interesting letter. I know what it's like when your favorite product suddenly fails to meet your expectations. I agree that an inspection of the bottler in your area is in order. You certainly tried enough ways to get non-flat Mountain Dew, and you can't just be imaging this.
Have you noticed a date on any of these flat sodas? Also, is it more syrupy than it used to be? Maybe there has been a change in formulation in both regular and diet. Not likely, but possible.
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I wonder...
by Just Jeffrey Tue August 18, 2009 @ 9:21 AM
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