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 GRRRR
Posted Thu August 27, 2009 1:13 pm, by Robert L. written to RedBox
Yes, I am unemployed collecting unemployment and have 3 small kids, 1 teenager, and a wife. Our income is very much limited. My wife loves to spend 3$ at RedBox every other week for some cheap entertainment for our kids. My wife used our debit card to RESERVE movies at one of the RedBox. We never done that before. After she made the reservation, I later saw online that my unemployment check never made it to my checking account. No biggie, afterall it was just a reservation and not a purchase RIGHT? Wrong! When you reserve your movie, they automatically charge you for that movie. They don’t have it set up so that you can reserve multiple at one time. No, you got to reserve them individually. Which means that they charged us 3 transactions which gives me 3 overdrafts of 30$ each totaling 90$. I call RedBox and they refused to stop the reservation, refused to cancel the transactions, and also they will not change it so that when you reserve your dvd online that it will just be a reservation not a purchase. A reservation should be paid for at the time of pickup not when you do it. Knowing this whole situation, RedBox refused to satisfy the customer and instead they practiced scum business tactics. We have spent a lot of money in the past renting these dvds since RedBox began. We were loyal customers, until we found out how crappy their customer policy is. Now we are going to NetFlix. It might cost more money, but at least we will not get bullied and pushed off in dismay as if we didn’t matter.
Return to me my 90$ that they forced me to pay the bank!
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by hfghf f. Posted Sun September 20, 2009 @ 5:05 PM
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if you had hardly any money in the bank and are on unemployment you
shouldnt be wasting what you do have on movies. Its irrisponsible to
be reserving movies, obviously if you bounced a one dollar movie, not
to mention 3!!, you should have known that if reservations were free,
you still couldnt afford to actually rent it.
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by Loudmouthgirl Posted Mon August 31, 2009 @ 7:28 PM
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I'm willing to bet that if you overdraft your account when you pay
your Netflix fees, you'll still be charged an overdraft fee.
From the sound of your letter, there was less than $1 in your account
when you put in the reservation. You state that Redbox charged you 3
separate transactions, each for $1 plus tax, and each transaction
resulted in an overdraft fee. Not a good practice to use your card
for any reason when there is so little money in the account.
Seems to me that the problem isn't with Redbox, it's with whomever is
responsible for keeping track of the balance on the account the debit
card is on.
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yep
by PepperElf Fri August 28, 2009 @ 5:45 PM
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by Kelshir Posted Thu August 27, 2009 @ 5:28 PM
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Easy rule to live by, if you give your credit card information out
online it will be charged, always be prepared for it.
Also, always check your account BEFORE making a purchase, not after.
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by Venice Posted Thu August 27, 2009 @ 4:54 PM
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Instead of Netflix maybe you or your wife should check your local
library. Our library is filled with VHS tapes and DVDs that you can
take out for free (with a library card). They have lots of material
for children, and you can keep them for five days. I think you can
even renew online if necessary.
You might not be as lucky with your library, but you won't know until
you find out. It's worth looking into, don't you think? You can even
pick up some books for the kids while you're there.
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by Lisa H. Posted Thu August 27, 2009 @ 3:37 PM
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They didn't force you to do anything. You didn't pay attention to the
policies, and that isn't their fault. Nothing "crappy" or "Scum"
about it.
What you think they should do doesn't matter. What they do does.
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by Richard S. Posted Thu August 27, 2009 @ 3:30 PM
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Per the FAQ's at redbox.com
Am I charged from the minute I click "RENT ONLINE NOW"?
Yes. But, once you've received your confirmation email, you're
guaranteed that your title will be at redbox when you get there. Sure
your buck could've earned .000006381 cents in a money market account
during those 5 hours, but imagine how much more relaxed you'll be
knowing you have your movie waiting for you.
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but you assumed that there would be no charge for a reservation and
that assumption turned out to be wrong.
How is that Redbox OR the bank's fault?
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by Just Jeffrey Posted Thu August 27, 2009 @ 1:49 PM
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Look at it this way: suppose someone reserves all the DVDs at a
location. This prevents anyone else from getting one.
So, to ensure that people actually want the DVDs they reserve, they
need to charge you.
Now, as for the fact that a $1 DVD turned into $30. It sounds like
that's due to the fact that, with a debit card, they put a "hold" for
$30 to ensure that they'll get paid if the DVD isn't returned. This
is a reason not to use a debit card (or a credit card near its limit)
with things like this.
This said, $1 DVDs do sound like a cheap form of entertainment. Much
better to spend $1 for the entirely family to watch a movie, than $12
for a theater ticker for one person.
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by Tooter Posted Tue September 15, 2009 @ 9:16 AM
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Hulu.com is free too. Its also a great place to catch TV shows that
you missed.
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