Rushed through my meal at Chili's

Normally I don't write on blogs but because this is Chili's and I have
family that works for them and has for many years. I have to say....
DO NOT EAT THERE. I have seen what goes on in the kitchen, I have seen
how they are trained. The wait staff and the servers are only paid
what is minimum by law and no more. They don't care about their
customers, their food, their environment. I could go into great detail
but I don't want to gross anybody out. I will say that I know for a
fact that I have seen the kitchen staff spit on food, drop it on the
floor, drop it in the trash can and put it back on the plates. I know
for a fact that they have a 5 minute time limit to pick up food off
the floor or out of the trash before it is bad. I have seen them leave
food out for several hours, nuke it and send it out for a customer. I
only know this because I have a family member that has worked there
for many years at many different restaurants. Please save yourself
from food poisoning and eat someplace that is sanitary!

I definitely agree that the manager needs to know. I had a poor
exprience with Chili's this week ( my order was done wrong twice) and
because I used a delivery service, they supposedly spoke to the GM
about it and he told them something that I disagree with completely.
I'm not a huge cook, so I eat out often. Chili's is a place I
frequent. I order the same few things when I go there. I've order this
item severl times, too many to count. This GM told my delivery service
that they couldn't make my order as requested, however I wouldn't have
ordered it that way if I hadn't gotten it that way a thousand times
before. It's a bunch of BS. They didn't want to make it the way I
requested it b/c it probably took a few extra minutes. I've actually
been inside and eaten at that particular Chili's on a few different
occaision and I know I've ordered that there at least once, the way I
wanted it. I won't be going to that Chili's ever again.

Manager's have a hard time keeping an eye on everyone and rely heavily
on guests to relay any bad service to them, in fact, they love when
you do. Request a manager and tell him/her what's going on. Usually
they will try to find someway to solve the situation (I've gotten a
few free meals by doing this). Remember, YOU are the one paying for
the meal, the waitor is being paid to serve it, so you have the right
to demand your meal be the way YOU want it. Also, why did you tip the
waitor if the service was lousy???

risks losing a finger or two - or at the very least, of getting a fork
through the hand. I guess if I was made to feel that rushed, I
wouldn't have wanted to hang around either. But as others have said,
the manager needs to know about this sort of thing as it's happening.

i would say that's a good time to call the manager over and ask them
why your server was boxing up your food when you weren't even done.

and in a case that that... i'm one for tipping but... that would be a
crap tip moment.


personlly i'm thinking you should have sent the cake and boxes back
with a very cold statement of "i did NOT say i wanted these yet. when
I am ready, I will accept cake and boxes... and it will be a fresh
piece of cake"

and a word with the manager

That is terrible, but I would not have let him take my appetizer if I
wasn't done with it, nor would I have boxed up my food if I wasn't
done. you should have taken control back in thsi situation. Who cares
if he asks where his tip is in front of your kids??? Sometimes we have
to stand up for ourselves and model that for our children. There are
plenty of ways to stand your ground and still be polite.

That is more than messed up. The thing is, when I am rushed, I make
sure to take more of my time on what I am doing. In my opinion you
were harassed. The manager should know about this.

If he had come up and aked for his tip I would have said "sorry we
just didn't have time to leave a tip for you" ;)

This is when instead of putting out your payment, you ask for a
manager. This kind of pushiness is something I don't tolerate. I don't
like being rushed through my meal and I don't care to be rushed for my
payment when I'm not ready yet.

This is also one of the time where I wouldn't be leaving a tip, but I
would be explaining to the manager *why* no tip was left.

Very valid complaint... I wouldn't have tipped him at all if I had to
tell him THAT many times that you weren't ready and he STILL didn't
get it.

Good luck.