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Blue Blob defect on Wega TV

Posted Wed October 14, 2009 6:21 pm, by karen n. written to Sony Electronics, Inc.

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Dear Customer Service,
Sony was aware of a manufacturing defect in its expensive, large screen TV's but did not inform its customers about the problem. By the time I knew about the problem, the warranty had conveniently expired and the repair cost would total $1200.00.

I would like Sony Inc to repair the TV at their expense or provide a replacement TV free of defects.

Sincerely,
Karen N.


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by Bill G. Posted Wed December 23, 2009 @ 9:58 PM

You are not alone.

Join us on Facebook - I Have A Defective Sony TV

Sony will give you nothing unless we ban together they win.


http://sites.google.com/site/sonylcdrptvproblems/sonykdf-55wf655optica
lblockreplacement

Reply
by Jennifer S Posted Wed October 14, 2009 @ 9:12 PM

Sony is aware of the problem. My husband purchased a Wega in 2004. In
November 2007, the picture went out and we had to replace the bulb. By
January of this year we were on our 2nd bulb replacement when the
bottom right of the screen turned blue. Then several tiny blue dots
appeared on the screen. By the end of March, the picture had gone out
again. We assumed it was the bulb again. My husband got pissed at Sony
and went out and bought a new TV (first he bought a Sony that ended up
having a bad tuner which he exchanged for a Samsung). We sold the Wega
to my brother-in-law who bought a new lamp. When the TV still didn't
work, he researched online and found out that the Sony Wega does in
fact have a defect which Sony corrected for FREE until December 2008!
So in that aspect, I feel your pain. I also think that Sony should
repair, free of charge, all Wega's still owned by the original owners.
As far as Sony not notifying their customers, I don't see how they
would be able to notify Wega owners. Most were purchased from places
like Sears, Best Buy and the now defunct Circuit City. Its highly
unlikely that retailers like those I mentioned, provide manufacturers
with a list of who purchased what. Do you see my point? But I do
agree, Sony is aware of the problem and should not have placed a
statue of limitations on fixing a defective. Good luck!

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