Canceled Flight

Posted Wed October 14, 2009 8:19 pm, by Steven G. written to American Airlines, Inc.

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I just returned from a wonderful cruise to the Bahamas, just to be completely frustrated, irratated and annoyed after arriving to Miami Airport to check in for my return home flight. Once at the counter the ticket agent told me that my flight was canceled.
My flight was booked way back in January 2009, my plans were all set and finalized. He informed me that my 12:25pm flight was canceled and that i would be moved to the 7pm flight. Which meant that I would have to spend 9 hours sitting in the airport, I checked in at 10am.
Then he told me that I was scheduled to leave at 10am on the next morning. Panic set in! How can I book a flight 10 months ago, just to have it canceled, then told I would leave out at 7pm, Then told I wouldn't be able to get a flight out until the next morning. Totally unacceptable. I paid for a specific day, time, place, and amount. How can you tell me that I would have to wait a COMPLETE day to go home?
I had to get my dog from the pet-sitter at 4pm, my car was parked in a garage which closed at 6pm, and I would miss a complete day at work. And all I get is "I'm sorry", again Totally unacceptable. Of all the flights that were going out that day (Oct 12, 2009) they couldn't find a way for me to get home and contend to my obligations? I find that Totally unacceptable.
I finally got on flight 1068 13 Oct 2009 from Miami, Fl to Washington, DC.
My American Advantage number is W1622M6.

I think I deserve a written apology, a refund or another ticket of restitution, and what about my day of work I missed, at someone else's fault. American Airlines really need to reevaluate their procedures and protocal for people who have paid for a service but was not rendered that service. I'm so sick and tired of paying for a service only to have someone tell me "I'm sorry", thats totally unacceptable. Can I walk into a store and put on a shirt and walk out, and then get caught by a security guard, only to tell him that I would pay tomorrow? Definitely not, I paid for a service and it was not honored. Where has Customer Service gone?

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Re: Canceled Flight by Jason F. Posted Fri October 23, 2009 @ 11:05 PM Flights on all airlines get cancelled all the time. If you look at the airline's contract of carriage it basically states that they are responsible to get you to your destination but that schedules are not guaranteed. What would you have done if there was a major storm that caused all the flights to be cancelled? Would you blame the airline?? Reply Canceled Flight by Steven G. Sat October 24, 2009 @ 2:05 PM get a clue about how airlines work by Jason F. Mon October 26, 2009 @ 12:57 AM Re: Canceled Flight by Teresa B. Posted Fri October 16, 2009 @ 12:33 AM Is this a usual thing for AA? I sat in the DFW airport for about 6 hours! I could have driven from Dallas to Lawton in less time! I have not ever had this happen on another airline. Reply Re: Canceled Flight by Ahsha Posted Thu October 15, 2009 @ 5:56 PM I agree. We pay for a service and should expect to see it manifest. The airline industry is creating chaos with customers. Yes, things happen, but our lives go on. Some people would receive a reprimand from losing a day's work. There should have been sufficient notification to make other arrangements. The consumer has rights also. Reply Re: Canceled Flight by RowdyRetailer Posted Wed October 14, 2009 @ 11:48 PM You should have checked the status of your flight as soon as you got into port. That way, you would have known the flight changed and made arrangements then. And you wouldnt be at the airport for 9 hours. Had you called, this would not have happened. Flights change all the time, no matter how far you book them in advance. Good Day Reply