Heating blanket leaves me cold...

Nice touch, with the "I've always liked Sunbeam products". I'm not
sure if this is true or not, but, a very nice touch. I have never been
pleased with their products, myself, and for this very reason. But,
companies do tend to respond more favorably when you compliment them.
Nice touch.

Did you route the cord between the boxspring and the matress? If you
did then the cord (inside and not visible to you) has probably been
damaged and the safety circut is preventing the blanket from turning
on and causing a fire.

Anytime we had to send back a defective item to the manufacturer, the
shipping there, at least, was always at our expense, so my guess is
that this is a standard practice?

Usually though, since we've never sent something back to the
manufacturer that got broken from abuse, we've usually gotten a new
one, or even a new model, if the only model was prone to the issue for
it's failure.

Just a warning though, like rebates, a lot of companies may bank on
you forgetting/getting tired of dealing with them in getting the item
fixed/repaired after you have sent it in. You need to be polite, but
firm and persistent and call them frequently (at the very least,
weekly) on the status of your item if you aren't getting updates from
them to show that you haven't forgotten. If they refuse your repair,
you may need to request the item to be shipped back before you pursue
it further (they will often offer to "dispose" of the item for you,
don't let them keep it).

I can't imagine how you would abuse an electric blanket unless you
were really creative or there were obvious signs of abuse, such as a
crushed/chewed on cord or it got wet or something. While some kinds
of items can be overused/abused severely before the duration of their
intended use, I cannot see that as the case with this blanket and it
should still be functioning correctly.

But most people are right in general about this case, it's probably
not worth it to send back an item that's going to cost you half the
item's worth or more to send it in and stay on top of the
replace/repair. It's a real bummer to get soured on a product brand
that you have always enjoyed. Maybe Sunbeam will still make it right
for you, let us know if you hear from them, ok? Great, detailed and
concise letter!

Your husband gave you an electric blanket for Christmas? I'm sorry.

Given the cost of a good electric blanket (at least $100), it sure
should work longer than a year!

I have a brand new one, queen-size, used only a few times, queen size,
dual controls. I discovered that I preferred comforters over the
electric blanket.

Too bad you don't live near me in MN, I'd just give you mine! :)

LOL Thanks for the offer! I turn the heat down at night, so I have a
sheet, electric blanet and a down-filled comforter! The electric
blanket is nice cause I never have to crawl into a cold bed!

I work for a major manufacturer of consumer products and deal with
issues like this daily. Most companies do require that defective
items be returned at the customer's expense in order to obtain
service/replacement. Service centers are generally located in the
most populated areas, so people in rural and remote locations often
have to pay to have the item shipped to the closest service center.
It just isn't realistic to expect there to be a service center close
to everyone. But I bet for the $5 or $10 dollars it will cost to
return the item, you will end up with a brand new working electric
blanket.

Those things are fire hazards, I would stay away from them.



Good Day