Get your act together, Comcast

Posted Mon October 26, 2009 12:00 pm, by Lezlea P. written to Comcast Corporation

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This is my second letter of complaint. About a month ago, my cable was cut off by mistake. My neighbor moved out and because the wires were mislabeled, my cable was cutoff instead. It took Comcast 8 days to get it back on.
Well it has happened again. My cable has been out since Saturday, 10/24/09. We had someone move out of our building and we were disconnected instead, again. One positive thing I can say about Comcast, they are consistant.
Last time this happened I was contacted by a Clarence Williams in executive customer service. He gave us a free month credit on our bill. I wish he could have guaranteed that this mistake wouldn't happen again.
Frankly, I am sick to death of the run around I am getting from Comcast. Everytime I call I have to tell the whole story over again. It is exhausting.
Sunday, 10/25/09, was my birthday. We had planned to have friends over for a party and watch football. The party was cancelled. Happy birthday to me!! :(

I would like Comcast to get their crap together and stop accidentally cutting off my cable. I won't pay the bill because the service is crappy and the digital TV is a joke. I don't understand what is so difficult about the whole process. I have ONE account. Shouldn't all my info, every conversation, every technical issue be listed there? Why am I told by one person that they are escalating my ticket and then call and talk to someone else and they don't see that on my record? There are some SERIOUS issues with your account system.

I just want my cable to stay on, plain and simple.

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Re: Get your act together, Comcast by Ricki S. Posted Fri October 30, 2009 @ 11:35 PM I have heard nothing but complaints about Comcast from everyone I've known to have it. I say forget trying to deal with them, especially if their cable isn't that great anyway. I've heard pretty good things about Dish Network, and I personally have Cinergy MetroNet (which I absolutely love). Ditch Comcast, they aren't worth your trouble. Reply Re: Get your act together, Comcast by Teresa B. Posted Thu October 29, 2009 @ 8:59 AM Happy "belated" Birthday! And your right. Comcast is crappy. I had them when I lived in Georgia and I really hated it. There were no other choices in my area other then DirecTV and DishNetwork. Good luck on getting this worked out. You would think that they would have noted your account from the 1st time so that if it did happen again, you wouldnt have to repeat the whole story over and over again. Reply Re: It happened again... by KGBags Posted Mon October 26, 2009 @ 7:41 PM One thing I would check is to ensure that you were not charged for the days that your cable was out....they absolutely should credit you for that time. Also perhaps talk to your landlord. Perhaps there is something he/she can do to better identify the different cable lines. They may not be accessible to him or her, but it might be worth a shot. Please continue to pay your bill or cancel your service. Not paying will do nothing but hurt your credit. Reply Re: It happened again... by RowdyRetailer Posted Mon October 26, 2009 @ 2:53 PM Well if you wont pay your bill, as you stated, you wont have to worry about this happening again Good Day Reply