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 Assaulted at Domino's
Posted Sun November 1, 2009 12:00 pm, by Chris W. written to Domino's Pizza, Inc.
Write a Letter to this Company
I called in a pizza order to Domino's Pizza tonite. Upon arrival, the employee who was receiving the money for orders began using profanity (speaking to another customer). The young man continued to use profanity, so I felt obligated to step in to bring a halt to the verbal assault that not only I was subject to, but 5 other customers (including an elderly woman). When I confronted the employee, he turned his anger on me, requesting (in no uncertain terms) that I wait for the end of his shift to further discuss this matter. Being a black belt in the art of Jui Jitsu, it was almost like a dream come true...but i quickly gathered myself, and tried to calm the situation down. Yet I am absolutely furious that the manager, who witnessed the whole thing, never lifted a finger to get the situation under control. My my, Domino's should do a better job of hiring & training its employees.
Fire both the employee (Richard) and the Manager (Victor). And offer an official apology to every customer in that restuarant at the time!
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by Mike Z. Posted Tue November 3, 2009 @ 2:25 PM
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You should be assaulted for choosing to eat Domino's Pizza. Gross...
How do companies that make such an awful product continue to get
business. Especially with top notch customer service such as this.
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??
by PepperElf Wed November 4, 2009 @ 12:11 PM
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by lozenp Posted Mon November 2, 2009 @ 9:39 AM
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I work for Domino's. I encourage you to contact our customer care
department at (734) 930-3030 (ask for Customer Care) or send an email
to customercare@dominos.com with full details, including where this
happened. So sorry you had to experience this.
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by PepperElf Posted Sun November 1, 2009 @ 1:18 AM
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hmmm.
well first I'll say the negative stuff.
as a black belt it should NEVER be a dream come true to get into a
fight. but you did the right thing in not engaging him in that
aspect.
As for the employee's behavior...
You were not wrong in requesting the nasty language be ended however,
since it's a business and not a podium for that employee to rant and
swear.
And at that point... Heck, can't hurt to call the police and say that
"There's an employee here at Dominos who's screaming up a storm of
swear words and now he's threatening customers."
The manager might not like it, but he cannot stop you from calling the
non-emergency police number to file a complaint. In fact, in some
areas... although swearing itself isn't a direct violation, disturbing
the peace is.
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I agree, sometimes its best to call the police.
It may not get the testerone flowing like a good black belt match, but
it is more effective.
Good Day
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by Venice Posted Sun November 1, 2009 @ 4:28 PM
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I think calling the police would have been the best thing to do in
this situation.
I imagine that black belts want to show off their stuff, but I think
the LW was kidding about the dream come true. I laughed when I read
that part.
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by KGBags Posted Sun November 1, 2009 @ 8:04 PM
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It never hurts to alert the police via a non emergency number. That
is what they are there for, to protect and serve the community!
Also, it takes a strong person to voice their concerns about issues
that are not immediately threatening, but are offensive. So many
people sit there silently and then fume all the way home. Its great
of you to speak up and I'm sorry no one responded positively.
Glad you didn't use your "skills" on the employee. Goodness.
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It was in the news paper twice recently: A guy in the midwest
(Nebraska? the Dakotas?") recently got arrested for swearing at a
cop. It was its own charge in addition to the "disorderly conduct"
type charge.
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SHARED LETTERS 
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