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 So, Citibank Cannot Verify Their Own Checks?
Posted Mon November 2, 2009 7:27 pm, by Laura A. written to Citibank N A
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I received a check from Citibank on Thursday in the amount of $200--this was owed to me by Citibank and was delivered as promised. I went to the branch on 1825 Lake Cook Road in Northbrook, Illinois on my lunch break today and walked inside just in case they wanted to further verify my identity since I do not have any accounts with Citibank (I know that sometimes banks may ask for additional ID or even a thumb print if you do not have an account with them).
Upon walking in, the teller looked at the check and told me she had no way to cash it since she could not "verify" it. I told her that it was a Citibank check issued from Citibank themselves (I had the envelope and letter with me) and was confused as to why they would not be able to verify one of their own checks.
She passed me off to the Assistant Branch Manager, Latifa, and after typing in a few things on the computer, she told me that since I was not an account holder at Citibank, she would not be able to cash the check because they, again, had no way to "verify" the check. I was kind of peeved at this point and just drove to my bank after work to cash it with no problems at all. I explained to my bank what had happened and they were just as confused as I was--if a bank cannot verify one of their OWN checks, I have to wonder what kind of business/security practices they have in effect? Or are the tellers just unknowledgeable in various types of transactions?
I will certainly not bank with Citibank after having this experience. I understand that maybe there are rules in place and for *some* reason, they were unable to cash this check for me, but I was not even treated kindly while I was there. There was no "I'm sorry" or explanation of any kind. Even if they had explained their reasoning to me, I would have understood. It was almost like they did not know how to proceed or how to handle this (seemingly easy) transaction. I think that this location could definitely use some training in customer service.
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by Mack I. Posted Sat November 21, 2009 @ 1:25 PM
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All they had to do was call to verify the check.
They are reject employees who can't get jobs anywhere
else so they go to CitiBank where they only employ
the absolute worst.
They are lazy, ignorant and totally worthless.
Move on to another bank.
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by PepperElf Posted Tue November 3, 2009 @ 9:35 AM
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have you tried cashing or depositing it at your own bank?
it might be easier that way than trying to deal with a bank where you
don't have an account.
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After all - they are in bankruptcy proceedings...
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Question
by Just Jeffrey Wed November 4, 2009 @ 6:59 AM
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by Just Jeffrey Posted Thu November 5, 2009 @ 7:32 AM
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...that you felt that there was no acceptable excuse for not cashing
the check. Not, as I suggested, a computer system being down. Not,
as I suggested, it not actually even being the same company.
"Regardless" implies that you don't care for reasons. You just think
it should have been done.
That said, I totally think they needed to explain the reason and not
simply say "we can't."
By the way, I don't understand if your second example is sarcasm or
not. The first part, no. But the second part, yes. So, I'm
confused.
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