American Airlines failed to provide wheelchair

*Salute!*

=)

Do not put the responsibility for the wheelchair on the complainant!
American Airlines dropped the ball. Incompetence is everywhere and,
unfortunately, people do not seem to care with regard to providing
simple accommodations for the disabled.

In my experience, the disabled should be allowed to board flights
early. In the future, until everything is taken care of, airline
employees should be bothered about taking care of business until the
job is done. I'm talking about bugging airline employees as they walk
by. They'll help just so that they are no longer bothered.

I am not sure I understand why you would not just bring your own
wheelchair. Surely you would not get hasseled by security or
something.

Is there some weird rule that you are not allowed to bring your own?
If so, I would consider flying with a different airline next time.
Otherwise just bring your own and avoid all this clearly frustrating
mess and having to deal with incompetant employees

American Airlines really doesn't seem to care.

I have seen this happen to several people, and the airline's response
always is the equivalent to a shrug of a shoulder and an insincere
apology.

It is a service people of all kinds of diability need while at the
airport. In my mom's case, she could only walk very short distances.

The bottom line is, it is a service that is offered and needed. What
people do before or after the airport/flight isn't an issue.

=(

you deserve better than that after serving the country.

i hope they give you a response - and get their act together in
situations like that.

I'm so sorry that you had to go through this.
This happened to my grandmother, also a veteran, on a Delta flight to
Atlanta last year. She requested a wheelchair, and got by just fine
until she came home from Atlanta. The plane, for whatever reason,
couldn't actually pull up to the terminal and they had to exit down
the stairs and walk into the airport from outside the plane. Lucky for
her she's able to walk short distances and the flight attendants
helped her down the stairs. I can't imagine what it would have been
like for anyone not able to walk.

You are absolutely correct in your last sentence, but I would expand
that to all airlines.

What irks me is when I see people that are visually not disabled
requesting wheelchairs.

They get a close seat on the plane, they get on the plane first, and
wheeled off.

They when they get wheeled out, they pop right up out of their chair.


I saw that on my last cruise. They left from the same airport as me,
so I saw it.

Then I saw them on the cruiseship.they can sure walk around on a ship,
stand and walk down a buffet line, but take the wheelchair liberties
when its convenient.

Its irks me when people that served our country cannot get the proper
respect.

Thank you for your service to our country


Good Day

I'm really sorry this happened to you. It is really frustrating when
you see a problem coming, try to prevent it, and the inaction of
others results in the anticipated outcome.

When I took my mother to Scotland and England, I was so impressed with
the assistance we received, EVERYWHERE. We rode in the Queen's
elevator at some venue, so she wouldn't have to use the stairs. That
was a hoot. They were so gracious and kind, from the airports to
everywhere we visited.

When the story about the Lockerbie bombing convict being released by
Scotland on humanitarian grounds hit the press, it reminded me of the
treatment we received, and gave me a different view of the situation.

I hope AA takes your letter to heart and reexamines its procedures.
They should.