Rudest employee EVER at Payless

What location were you @ again?(HONESTLY) Well being a regular
customer of Payless I know for a fact they keep your original reciept.
I too questioned why that was and the associate informed me that it
has to be kept with a form I had to fill out for audit purposes. She
also told me its for her protection to show that she did not do a fake
refund. She did tell me all of my other items would be on my new
reciept at the price I paid which it all was. The associate was wrong
for pointing in ur face and telling u to go but I don't see anything
racial about this. Just curious about which location and state you
were at. Also what did the company end up doing to prevent this from
happing again.

I know this is an old post, but I just came accross it as I was
browsing the internet. In any case of rude customer service, ALWAYS
find a way to reach the DISTRICT manager to get to the bottom of the
issue. Customer service based companies never want to employ sales
associates who do not want to assist the customer as much as possible,
unprofessional, or who are just plain rude.

Also, having had worked for Payless as a sales associate myself, I
have seen many employees fired for the simple fact that they did not
treat customers with the utmost respect and helpfulness. Payless puts
major focus on selecting and hiring the "right" employess who work
well as a team to provide the maximum quality shopping experience for
the customer. However, there ARE some associates who get hired and
turn out to be so called "bad eggs." The problem occurs when managers
and district managers don't pinpoint the problem fast enough to let
that employee go before there is a customer complaint.

On another note, you were right. The associate should have given you
your original receipt back, stapled to the new return reciept from the
exchange transaction. A second copy prints out for you to write your
first and last name, phone number and signiture. If you receive cash
back, an address is also required. That signed copy is filed in the
recap for that day for the manager to do refund calls as one of the
other people wrote on this tread. If you ever have an issue like that
again, make sure you call the manager of that store first (WHILE you
are still in the store,) and if that doesn't go anywhere for some
reason or another, call the district manager directly.

Hope this helps for next time at any retail location, eventhough it
has been 3 years since the original post! And I hope you will give
Payless another chance - it really is a great company.

It is Payless ShoeSource's store policy to keep an original receipt
for a return. All receipt's are kept on file for store audits. Your
original receipt number is then printed on your new receipt if more
return from your original are needed. Store managers have to make
refund calls for customers as yourself to ensure you were indeed there
for the return.

For best results, you should have called the stores District Manager.
They could have fired or gave warning to that particular employee
and/or gave you a gift card to shop at Payless again. This way the
company doesn't lose a valuable customer, and they lose a unethical
employee.

That's pretty bad. I've never had anything like that happen to me
when I was buying

I am a African American customer and I was punched in hte face by a
Caucasian Payless employee. The company did not offer me an apology
nor did they terminate this employee. I am going to press to have this
employee charged and convicted with assault in criminal court.
Payless Shoes some how claims to have lost the security footage, that
shows the assault that took place in the store. However, there were
several customers, that told police they witnessed the assault. I
want the employee to be teminated, or I am planning to sue Payless for
damages.

I feel like, this situation was racially motivated and want to see
justice served. I will never patronize Payless Shoes again.

You believe her behavior was racially motivated? Perhaps you left the
racial slurs she used, out of the story? Perhaps you forgot to mention
her doing anything racist at all?

Look, what she did was very rude and unprofessional and I am all in
favor of firing her to ( Assuming you are sharing the whole story) but
is it not possible that she is just a rude/mean person?

Not everybody who is mean to you is racist you know.Some very well
could be, but if they are mean, it is probably because they are having
a bad day, or are just plain mean people...

If she said/ did nothing racial to you, I would drop the racist
accusations. That will get you BOTH in trouble.

Please do not play the race card when there is no reason to play it.
For the sake of humanity. let us not seek to divide.

What did she say or do that was racist? Am I missing something?

Policy is policy... If you owned your own business you would want your
employees to follow your policy. Her attitude was questionable but
that doesn't mean it was racially motivated. Making accusations of
racism is not something that should be casually done. People freak
when someone mentions the word racism because it's mostly out of fear
of legal issues. If she never mentioned anything racial to you, then
you have no right to interject your own interpretation on what her
problem was. Stick to facts. Tell them exactly what she said and
leave it at that. They cannot and will not fire her for her "actions",
because she can sue them for firing her w/out proof because it is
plainly he said/she said.

just wondering -

if the refund information plus the new purchase information was on the
new receipt, what would be the use of having the new one?

usually when i return something to a store, they mark on my old
receipt with an ink pen....print out a new one for me, a new one for
them, and then staple the old one that they marked on to their new one
and put it in the register. i would think they probably do need to
keep it.

what am i missing?

I was with you right up to the point where you demanded she be fired
and said it was racially motivated. Maybe it was and maybe it wasn't,
I wasn't there. But if you are going to make an accusation like that
you need to explain it further. You need to say exactly what she said
or did to make you think it was racially motivated. As for her being
fired, in general I think it's poor form to demand somebody be fired
in a business letter. If the situation happened as you describe it,
trust me there will be hell to pay for M.

That's odd that they wouldn't give you back your original
receipt...wouldn't their computers be able to track all transactions?
It's how my company handles it. We only circle and date what has been
returned (to prevent fraud) and staple the new one to the old one.
Even then, you don't have to have the old one back because the new one
has the old receipt's salescheck number on it. (Phew.)

Sounds like M was having a bad day...and as for the wrong number...was
it anywhere close to the correct number? Perhaps they got it wrong on
accident? It's happened to me...I accidentally switched the last two
numbers once. My customer was furious and thought I did it on purpose
though. It's hard being human in retail. You are forbidden to make
mistakes.

I hope that Payless takes this seriously and reviews just what
happened that day. Hopefully, no one will be fired. I think in this
case, M deserves to be written up, though.

While the employee's attitude was uncalled for, she was essentially
correct in telling you that you could not have your original receipt
back. All the retail stores I've worked at kept the original receipt
from a return/exchange unless there were additional items on that
receipt. I that case, we would circle the returned item on the receipt
and write in large letters "Returned" and the date. This is to deter
customers from grabbing an identical item off the shelf and either
returning it or walking out the door with it.

The employee needs to be reprimanded but you do not have the right to
demand they be fired.

The service was poor, but what makes you think it was racially
motivated? I didn't even think of race until you threw it in at the
end...

"One of the other two clerks supplied me with M's name and a wrong
number for customer service"

If an employee knowingly gave you the wrong number for customer
service, I think THAT person should be fired!

Also, not everything is racially motivated just because the two
parties happen to be of different races. Sometimes someone is having a
bad day for whatever reason, as NathanG stated and any customer can
bear the brunt of it, whether they're green, purple, red, orange,
black or white. Sometimes when I meet new people we don't hit it off
and it has nothing to do with race. I've met white people I don't like
and I've met black people I don't like.

I personally hate all these letters that end with Fire So and So

While it does appear that she was being rude you dont know what if any
circumstances were going on.

Just an example when I worked for a pizza place up north I had a
customer come to me very pissed off because the girl at the register
was very rude. Turns out she didnt say hello, she was very
non-cheerfull, and didnt answer a question when asked. They wanted her
reprimanded and the lady said she should be fired if she doesnt
appreciate customers.

When I talked to the employee (who is normally very cheerful and
upbeat) it turned out her mother was just diagnosed with cancer and
was in the hospital having surgery that day to remove the lump.

I asked her if she wanted to go home and she did. Its no excuse for
bad customer service, but lodge the complaint and move on. If she is
that bad all tha time she will fire herself with her actions.