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Cigna procedures threaten my health

Posted Mon November 30, 2009 12:00 pm, by Peter M. written to CIGNA Corporation

Write a Letter to this Company


I should have known I was doomed when my surgeon asked me to identify my insurance carrier, and when I responded, "Cigna," he replied, "Can you not afford better coverage than Cigna? They're notorious." It only worsened from there. I traveled three hours for an approved procedure, checked in at 6:00am, and found that Cigna had cancelled my operation without notifying me, stating they had "made an error." I eventually settled with them, after filing a complaint with the insurance commission, and hiring an attorney, but have never recovered from the insult. You do have to wonder "Why is this company allowed to operate in such a fashion?" and "Cannot something be done about this?"

Apologize and explain what type of error was made, and what measures they will take to correct this in the future.
Start listening to customers,and realize that the company has earned its checked reputation.


Reply



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by Pete M. Posted Sat April 23, 2011 @ 12:08 PM

I have Cigna and was diagnosed with ovarian cancer in 2009. I was
given excellent care and cigna even assigned me a home health worker
to see if I needed anything and that i was doing good after my
surgery.

Cigna has been great for oour family and I am highly pleased with them

Reply
by enough already Posted Tue December 14, 2010 @ 6:35 PM

I am so sorry to hear about your struggle with Cigna. My uncle had
Cigna when he was diagnosed with cancer. He had Cigna for decades
before he got ill.

My uncle ended up selling all of his possessions, then his livestock
(pets) and finally his ranch to pay for his care. His friends donated
and 'loaned' tens of thousands to keep up his treatments. He died
penniless in an old camper trailer. His elderly wife still lives
there, unable to work due to age and without a retirement since it was
spent on medical bills for her husband.

It took less than 1 year to lose everything-to erase a well earned
life. Cigna should be shut down for sure.

The former CEO of Cigna is now on a crusade to stop the abuses. Maybe
you could look him up in Google-Wendell Potter. Not sure what he can
do, but maybe he will listen and add your complaints to his files.

Good luck in your fight.

Reply

by s c. Posted Sun April 25, 2010 @ 12:05 AM

My family had Cigna coverage for about 4 years. As long as you don't
use it you never realize it doesn't work. We just stupidity let the
company take bi-weekly payments out of husbands checks. The time I
really need to use it I was denied. Fought with them for a year. Had
to hire an insurance letter writer/advisor. She was a former insurance
employee who claimed she needed to redeem herself. She put together a
15 page letter with probably another 30 pages of old doctor records
and told me to be patient. She was correct, they finally paid.
Interesting enough my son had a estimate for his wisdom teeth removal.
The doctor's office showed me what I would pay and what Cigna would
pay. My portion was around $500.00. This was with a policy that a
portion was supposedly paid by the company and we paid approx $400 a
month. THEN...we were laid off, and I signed kids up on a low-income
state policy that cost only $15.00 a month per kid. Wisdom teeth were
removed by same doctor, same total cost, but I ONLY paid $40.00. I
still had to fight with the insurance company to get approval for out
of network doctor (closest network doctor was 500 miles away). I had
to insist that my kid was entitled to treatment for pain since
insurance company wanted to take so long to approve. This insurance is
Blue Cross.

Reply
by jay s. Posted Fri December 18, 2009 @ 12:44 PM

Watch "Sicko" and "Sick Around America". You will find out disgusting
stuff about the healthcare system and insurance companies here.

Insurance companies actually provide bonuses etc. to their employees
who deny operations. The more important the operation is, the more
expensive it will be. The more major operations they deny, the more
money they save.

Reply

Michael Moore is a lying by Ben G. Fri December 25, 2009 @ 11:52 PM
by lovescats Posted Sun December 6, 2009 @ 11:21 PM

"Cigna," he replied, "Can you not afford better coverage than Cigna?
They're notorious."

You realize your doctor was way out of line making this statement. So
maybe he felt he wouldn't be able to charge you an exorbitant fee
because Cigna wouldn't pay it while other insurance companies would. I
don't know if your insurance policy is through your employer or it is
a private party but each policy pays differently. He really had no way
of knowing what they would pay ahead of time. And what they pay is
based upon what fee codes he uses.

Also, insurance companies can't cancel your surgery only you or the
doctor can. Apparently your doctor didn't think enough of you as a
patient to try and work something out. I hope your operation wasn't
life-saving.If it were me, I would be looking for a new doctor.


Reply

While I agree... by Kalphoenix Tue December 8, 2009 @ 12:53 PM

Insurance companies can cancel your procedures by rebeblack Fri December 18, 2009 @ 11:45 PM


by Christine M. Posted Mon November 30, 2009 @ 2:35 PM

I'm sorry this happened to you, but I'm not surprised. Cigna is the
absolute WORST insurance company we have ever had the displeasure of
dealing with.

We were stuck with them for several years, through my husband's
employer. It was the only insurance option that was offered. They go
out of their way to get out of paying for pretty much anything. One
of the few things they didn't try to get out of paying for was my
annual mammogram, but that was only because Massachusetts state law
requires that insurance cover one per year for women 40+.

Just one of many examples of Cigna's cheapitude that we've endured -
my husband's doctor ordered a colonoscopy. He'd had his appendix
removed and they found cancer in it. So of course, they wanted to
check to see if it had spread anywhere else.

Cigna covered the colonoscopy itself, but decided not to pay for the
anesthesiologist. We got a bill for $900. I guess he was supposed to
have something stuck up into his nether region, poking around up
there, while wide awake. We fought and fought with Cigna, until they
finally settled and paid a paltry $125 on that $900 bill. No wonder
health care practitioners hate them so much!

We weren't the only ones who've had such issues with Cigna. The HR
department at hubby's work got so many complaints, that they finally
got rid of Cigna and switched everyone back to Blue Cross/Blue Shield,
who we've NEVER had a problem with. The switch to Cigna was to save
the company money, but, in this case, you get what you pay for. I am
so glad we're no longer stuck with them.

Good luck to you in getting any kind of response from Cigna. They
exist simply to take people's money, and give them nothing in return.
They deserve to go out of business!

Reply

cigna by tali Tue December 1, 2009 @ 9:14 AM


Interesting by LadyMac Tue December 1, 2009 @ 10:18 AM

by Casmly Posted Mon November 30, 2009 @ 11:15 AM

I'm sorry about your experience. I have had several insurance
companies over the years (always through employers) and Cigna has
always been my favorite to work with.

Reply

Re: Cigna procedures threaten my health by Tooter Mon November 30, 2009 @ 8:36 AM


LOL by RowdyRetailer Mon November 30, 2009 @ 9:24 AM

Does that mean by Tooter Mon November 30, 2009 @ 9:39 AM


RE by RowdyRetailer Mon November 30, 2009 @ 1:08 PM


Acutally... by Teresa B. Mon November 30, 2009 @ 8:00 PM

Opt Out by tali Tue December 1, 2009 @ 9:17 AM

oops! Above ? for Rowdy. by tali Tue December 1, 2009 @ 9:18 AM


RE by RowdyRetailer Tue December 1, 2009 @ 11:32 PM

opt out by tali Wed December 2, 2009 @ 9:19 AM


You CAN NOT Opt Out by Teresa B. Wed December 2, 2009 @ 9:49 AM

yes, you can. by tali Thu December 3, 2009 @ 1:34 PM


Stop believing the lies from the wingnuts by RedheadwGlasses Mon November 30, 2009 @ 12:20 PM

I don't care if they make a profit by Tooter Mon November 30, 2009 @ 12:32 PM


Because owning a car isn't a "Right" by RedheadwGlasses Mon November 30, 2009 @ 1:03 PM


RE by RowdyRetailer Mon November 30, 2009 @ 1:07 PM

Neither is healthcare. by Ben G. Tue December 1, 2009 @ 12:59 AM

A government public option by Ben G. Tue December 1, 2009 @ 9:06 AM


Actually, when Bud was named "acting commissioner", he was also the head partner for the Brewers. by olie Tue December 1, 2009 @ 10:32 PM


OK, then, Ben... by Just Jeffrey Tue December 1, 2009 @ 9:31 AM

Florida is the model for what we should be doing by Ben G. Tue December 1, 2009 @ 2:43 PM

and if they cant afford it, they can still get care. by Ben G. Tue December 1, 2009 @ 2:50 PM

There are governments out there that support by Ben G. Tue December 1, 2009 @ 2:53 PM


I've said it before and I'll say it again. by Just Jeffrey Tue December 1, 2009 @ 2:57 PM

did i not say the government is here for the protection of our country, because I have stated it in many other threads. by Ben G. Tue December 1, 2009 @ 3:14 PM


Ben... by Just Jeffrey Tue December 1, 2009 @ 3:59 PM

Okay,,, by Ben G. Wed December 2, 2009 @ 12:48 AM


Answers by Just Jeffrey Wed December 2, 2009 @ 9:37 AM

What article and section of the constitution by Ben G. Tue December 1, 2009 @ 3:26 PM


Whoa! by Just Jeffrey Tue December 1, 2009 @ 4:03 PM


A little thing called the Ninth Amendment. by olie Tue December 1, 2009 @ 11:10 PM

I am not "spouting" talking points by Ben G. Tue December 1, 2009 @ 11:42 PM


"I am not "spouting" talking points" by Just Jeffrey Wed December 2, 2009 @ 8:59 AM


Wow! I clearly missed all those pennants and World Series that the Brewers won during Selig's commissioner-ship(??) by olie Wed December 2, 2009 @ 11:30 PM


Take a read... by Just Jeffrey Tue December 1, 2009 @ 3:04 PM

You're one of the lucky ones by N L W. Mon February 22, 2010 @ 7:53 PM


It's a good start... by Just Jeffrey Tue December 1, 2009 @ 2:55 PM

Show me the link where its funded by federal dollars by Ben G. Tue December 1, 2009 @ 3:15 PM


This only covers people... by Just Jeffrey Tue December 1, 2009 @ 3:57 PM


RE by RowdyRetailer Mon November 30, 2009 @ 1:08 PM


THAT IS NOT TRUE by RedheadwGlasses Mon November 30, 2009 @ 1:42 PM


How in the world can this be true? by Just Jeffrey Mon November 30, 2009 @ 2:06 PM


Clarification by RowdyRetailer Mon November 30, 2009 @ 2:53 PM


Huh? by Just Jeffrey Mon November 30, 2009 @ 3:03 PM


Figures by RowdyRetailer Mon November 30, 2009 @ 1:20 PM


It won't pass by RedheadwGlasses Mon November 30, 2009 @ 1:45 PM


I know! by RowdyRetailer Mon November 30, 2009 @ 2:44 PM


Some of us citizens have excellent insurance by olie Mon November 30, 2009 @ 8:56 PM


YES! by RowdyRetailer Mon November 30, 2009 @ 10:35 PM


You have excellent insurance because... by Just Jeffrey Tue December 1, 2009 @ 9:28 AM


You're right about the job, but benefits are always negotiable. by olie Tue December 1, 2009 @ 10:27 PM

So medicare/medicaid is legal sets a by Ben G. Tue December 1, 2009 @ 11:48 PM


"I wish the administration would look at fixing the economy" by Just Jeffrey Wed December 2, 2009 @ 8:53 AM


yep, take it from someone who works in healthcare by APCO25guy Sat December 5, 2009 @ 4:52 AM

Ditto by N L W. Mon February 22, 2010 @ 7:22 PM


Rowdy by LadyMac Mon November 30, 2009 @ 2:21 PM


Well...... by RowdyRetailer Mon November 30, 2009 @ 2:34 PM


Then you do know the pain I'm talking about by LadyMac Mon November 30, 2009 @ 3:09 PM

And yet by Mnemosyne Thu December 3, 2009 @ 5:05 AM

You are living in a dream world by N L W. Mon February 22, 2010 @ 7:44 PM


wow by Cinderelly Mon November 30, 2009 @ 11:10 PM

by Just Jeffrey Posted Tue December 1, 2009 @ 9:22 AM

...US emergency rooms are also filled with people that don't need to
be there. There are, I'm sure, many people that stay home (even if
they really do need an ER visit) because of the expense.

My solution for the problem of people not getting the care they need:
make the decision totally up to the doctor. If a doctor say you need
an MRI, then the insurance company cannot deny it.

If the insurance company feels that a doctor is committing fraud, then
they can contact the FBI or take the doctor to court.

If the insurance company feels that the doctor is too lenient in
sending people to MRIs (the problem that Cinderelly describes, where
"if it's free/cheap, why not?"), then they can send the case to an
independent panel. This panel is comprised on board certified
doctors, medical school professors. If they feel that a doctor has
been giving out too many MRI's (or whatever) in their MEDICAL opinion,
they can then return a "verdict" that the doctor be sanctioned in some
way. But the decision is 100% based on medical decision-makers, not
based on corporate executives or doctors working for the insurance
company.

I think that the American Medical Association (AMA) could have avoided
a lot of this by volunteering to take on the role of watching over
that panel.

By the way, none of this has anything to do with people not being able
to afford insurance. It has to do with people not being able to get
necessary care from the insurance they already have.

Reply

No kidding..... by KGBags Tue December 1, 2009 @ 11:41 PM




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