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 FREE Shipping NOT! Bait and Switch game with shipping
Posted Mon November 30, 2009 5:13 pm, by Martin D. written to Sears.com
Write a Letter to this Company | Rate this Company
Today, I was looking for blenders online. I did a little research and found your price the best on this item. As you can see below it says add to cart to see price. When I did the item dropped in red from a sales price down to 48.00 and some change before tax. I decided I would buy 2 in order to get free shipping.
Shipping for one was over 9 dollars and for 2 was 10.50. I still was slightly under the $99 requirement in that category of merchandise to obtain free shipping.
I then shopped and found something else in the required category of merchandise that I needed so that I now reached and slightly exceeded the 99 dollars needed for free shipping. As soon as I did the shipping showed up as free, BUT you immediately raised the price of the items to where buying just 2 blenders was now above 100 dollars. I had spent time shopping to reach that free shipping level just to have you end up charging me more for the same items with free shipping. You raised the price while I was shopping and the items were already in my cart. I then decided to remove the 3rd item that I added for the free shipping and the price stayed at the higher price. What a rip....... The reduced price when I initially added the blenders to the cart was in bold red! Anyway I went to Lowe's online and purchased one similar and received free shipping.
I would of been willing to pick up my purchase at a local store...but that option was never offered on the site for this item.
Cuisinart Cuisinart SPB-10CH PowerBlend 500 Blender was the item
Sold by Sears
Sears item #00808609000
Mfr. model #SPB-10CH
User Rating: 0 ratings
$59.95
Add to cart to see our price
If you really don't wish to give free shipping then don't offer it. When someone has a price quoted already in their shopping cart you should not just raise the price before their eyes, especially when the consumer has not even exited the session.
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by Marty5223 Posted Tue December 1, 2009 @ 2:03 PM
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Didn't mean to leave that out of my response to try calling the
company. That could make a difference for some companies!
In this case after two issues on one weekend I think I will just
retire my relationship with SEARS for Good!
I even had another local merchant Discount Tire on the tire issue
offer to match everything Sears offered plus the gift card as an extra
discount on my purchase. I decided to stick with Sears since their
offer was so good online and I thought it would be easiest. Plus I
connected via Discover.com shopping to Sears.com and should earn cash
back for that purchase.
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by PepperElf Posted Wed December 2, 2009 @ 7:23 PM
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personally when it comes to discount tires vs sears...
well i'd go with sears myself
why? because every time i've gotten work done at discount stores they
screwed something up.
1) Firestone. I actually posted a review at PFB about this one.
Idiots scraped my Registration sticker when doing my inspection.
Next day I had a check-engine light come on. Always felt they could
have noticed it but that's beside the point. Sears fixed it up.
2) Some other company. I forget their name but my car didn't pass
inspection. They wanted to charge me $300 for the required repairs.
Sears charged me a little over half of that, and they held my car an
extra day while I was underway (short 2-day deployment).
oh and it passed re-inspection. i went to the dealer for the
reinspect though
car-wise i've had good fortunes with them.
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by Marty5223 Posted Mon November 30, 2009 @ 8:08 PM
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Extra 10% off Small Kitchen Appliances and Cookware Sold by Sears.
Valid 11/29 9pm thru 11/30 Offer ends 30-Nov-2009 See details.
Extra 10% off Small Kitchen Appliances and Cookware Sold by Sears.
Valid 11/29 9pm thru 11/30 Offer ends 30-Nov-2009.
Hide Details
Excludes Great Price items, Countertop Microwaves and Stand Mixers.
Only applicable to items Sold by Sears. Offer good through 30-Nov-2009
This is exactly what they removed from the online order when I met the
requirements for free ship. It was 48.55 which was 10% off the price.
It was 97.10 for two blenders prior to the price increase. I needed
99 for the free ship.
It also showed the lower price in red not black as it does now.
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confusing
by Nicole F. Mon November 30, 2009 @ 8:54 PM
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I know
by Nicole F. Tue December 1, 2009 @ 1:38 PM
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by Nicole F. Posted Mon November 30, 2009 @ 7:05 PM
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I just recreated your experience. Each blender for me was 53.95. If I
got two, it was 107.90.
By chance, was this a Cyber Monday "deal" that went off sale as you
were browsing? What time did this occur?
In stores, sales usually end or activate at 5 PM. Sometimes, I've seen
this reflected in the on-line sales as well.
If sears.com operates like Amazon.com, they do not guarantee the
prices in the carts to stay that price long term. I get e-mails
sometimes from amazon.com about things in my cart going up or down in
price, if I recall correctly. Ah, right on the cart page it says this:
Items in your cart are saved for 30 days. Merchandise availability and
pricing are not guaranteed.
Also, some items cannot be shipped to stores if your local store does
not have it. I know that my store does not carry this model. Well...it
does look familiar, but the number is not.
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by Donno Posted Mon November 30, 2009 @ 6:22 PM
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I would visit Sears' website and research this. I don't have the
stomach for it anymore. It is possible the price increased while you
were browsing.
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