|
|
Merchant will not comply with Visa policies.
Posted Mon November 30, 2009 5:43 pm, by Chad G. written to Visa International
Write a Letter to this Company
Dear Sir or Madam,
I am writing to inform you about a merchant not in compliance with your card acceptance policy. On 11/30/09, I visited Movie Magic Cinemas, located in Bangor, Maine. When I attempted to use my Visa branded debit card for a movie ticket, I was told that their minimum purchase requirement was $5.00. Please note that being a second-run theater, their most expensive ticket is $3.00. I chose not to argue with the clerk as it was likely not up to him, but after an internet search that pointed to your website, my belief was confirmed that you do not allow merchants to set a minimum purchase requirement.
I understand that is costs the merchant a percentage to accept Visa cards, but if they are going to display your logo on their door, I believe they should honor all valid cards. I was later allowed to use my card to purchase concessions totaling $5.75.
Here are the details from my purchase receipt for your records:
Merchant:88430027518
Invoice: 3018980
Approval:202135
Card: ************7535
Let me make it clear that I am not upset with Visa, this letter is to your benefit, to let you know of a merchant who I believe is violating your policies. I was lucky to have some cash on me to purchase the ticket. I prefer not to carry cash for security and sanitary reasons.
There is nothing specific I would like Visa to do. As I have already stated, this is just to inform you of a non-compliant merchant.
Thank You for you time and attention to this matter.
Sincerely,
Chad G.
Brewer, ME
Reply
| Log In/Create an account | 46 comments |
|
|
| PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately. |
 |
 |
 |
|
|
 |
|
|
|
|
|
|
|
|
 |
|

|
by PepperElf Posted Wed December 2, 2009 @ 3:14 PM
|
|
|
Reply
|
|

|
|
|
 |
|
|
by Kalphoenix Posted Tue December 1, 2009 @ 6:15 PM
|
|
|
Again, I'm not sure if this policy is still in place, but when our theatres first started accepting some credit cards around ten years ago, there was a minimum charge allowed. I don't think it's still in place, but the price of tickets and concessions has gone up substantially too, so that might be a reason for dropping the minimum charge.
At the time, we would have to direct customers to the ATM in the lobby.
Maybe their system didn't allow it, but if it wasn't that busy, it's too bad they couldn't find a way to finagle combining your two purchases (Such as putting the amount you wanted to spend on concessions on a gift card AND paying for the ticket at once). It would have taken extra time though, since the customer would have had to decide on concessions before purchasing a ticket (which I know isn't always possible, given the layout of a theatre).
Reply
|
|
 |
|
|
|
|
 |
|
|
|
I completely side with the business (there are transactions so small, the business will actually LOSE money if they allow plastic to be used).
But ratting them out to Visa? Tres tacky.
I would like to see small businesses join together and force Visa to make exceptions for small businesses, to allow them to require a minimum purchase before using a debit or credit card.
The biggest users of plastic for tiny purchases are people under 30.
Reply
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|

|
|
|
 |
|
|
by Retail Veteran Posted Mon November 30, 2009 @ 11:30 PM
|
|
|
If the tickets are that cheap, why not simply pay cash? There are plenty of stories of people who end up getting hit with fees from their banks because they used their debit cards for everything and lost track of the balance. I never use my debit card for anything less than $15 or $20 purchases.
Reply
|
|
|
|
|
|
|
|
|
|
 |
|
|
by KGBags Posted Mon November 30, 2009 @ 8:17 PM
|
|
|
Interesting issue...I certainly understand that it isn't profitable for stores to pay the visa or mastercard processing fee on a small purchase, it seems that if you take those credit cards, you should take them without restrictions.
Some stores, like Costco, decline to take visa and mastercard as they charge a fee per transaction. Thus, they accept debit and take discover, which doesn't charge a fee.
It would be nice if visa would at least address the issue with a letter, etc. What a tricky situation!
Reply
|
|
|
|
|
|
|
|
 |
|
|
|
|

|

|
Excellent!
by Donno Mon November 30, 2009 @ 8:22 PM
|
|
|
|
|
|
|
|
|
|
|
|
|
by gb Posted Mon November 30, 2009 @ 8:39 PM
|
|
|
every single time you swipe your card, the merchant pays a fee on it and a percentage of the sale! These factors are being built into the prices of products. swiping a card is not free!
Reply
|
|
|
by Marty5223 Posted Tue December 1, 2009 @ 8:39 AM
|
|
|
I am with the others on using my cards for everything. I much rather just pay one online payment each month. I never have to roll change any more. Plus if I get awards on my card purchases it adds up. Plus warranties increase, price guarantee, replacement if damaged or stolen and so forth.
Those card fees are from 4% to 7% of purchase with Discover and AM X being the highest cost for use to a business.
I much rather pay the fee in a purhase for this than for someone shoplifting. Theft both internal and external is added in the prices of merchandise we buy.
Reply
|
|
|
|

|
|
|
 |
|

|
by Just Jeffrey Posted Mon November 30, 2009 @ 6:11 PM
|
|
|
This came up a couple of weeks ago. While it's against Visa policy, there is little they will do about it.
There are thousands and thousands of merchants that get away with this.
Visa will step in only if they feel that their brand is seriously being harmed.
Reply
|
|
|
|

|

|
I know
by Just Jeffrey Mon November 30, 2009 @ 6:19 PM
|
|
|
|
 |
|
|