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Macys.com needs to fix mistakes faster
Posted Tue December 15, 2009 12:00 pm, by Alana L. written to Macys.com
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On November 26th, Macys.com offered RipStiks online for $20. I ordered three and added some clothing in order to bring my total up so I could use a coupon.
On December 3rd, I was notified that the $20 price was an error, and I was offered the opportunity to purchase the Ripstiks for $75 each.
I am furious because:
1. It took SEVEN (7) full days for Macys to notify me that it was an error and
2. Macys.com had offered the Ripstik at $20 previously (August 11, 2009) so I had no reason to suspect an error and
3. Target offered the Ripstiks for $50 during the 7 days it took macys.com to cancel my order.
Additionally, I have some clothing that I bought as "fillers" for the Ripstik order to get free shipping. Since the Ripstiks were removed, shipping costs were added in, and I'll have to make a trip in to Macy's to return the items.
I would like the 3 RipStiks that I ordered.
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