Comments left by the PFB Team

Wow, this is like me just reading the word "dissatisfaction" and
taking it personally. LOL!!!

All I can say is WOW!



Good Day

This is all much ado about nothing.

Thanks Nate but I actually didn't take any offense to the answer from
the PFB team. I just posted back to them that I wrote that because
the letter writer listed them as one of the companies who has not
answered him. I think their answer to me was fair and was not at all
nasty or sarcastic.

Now...some people may say that may comment was sarcastic and I think
that's a fair statement in light of what's been going on here lately.

I think some people are taking this site WAY too seriously.

I think it should be treated like employers treat employees. There is
no need for us to know how something was handled or that it even was.

Bugs the crap out of me when my employees want to know how I
disaplined someone. I just tell them it was handled.

When it comes to customer concerns about this site its the admin teams
job to handle it, and our job to stay out of it and just assume it was
handled and everything is fine.

I am sure they dont need us speaking for them or guessing that
something is wrong because what they did wasnt made public.

Personally, I feel that a better response on PFB's part would have
been, "thanks for the concern, but we responded to the OP privately."

And just leave things at that. I mean, why respond with that question?
Why not just be honest and right to the point?

Do you find the writing style to be any different than what you have
observed in the past few years, from "the PFB team"? I don't.

If you are interested in positive change, I would ask you to look
around and think about what has changed in say, the past 12 months.
Now extrapolate it out, and you have a glimpse of the future.

My advice would be to accept it or move on. Judging from the
responses, others have.

I just read Franese's statement and PFB's reply in that letter. IMO,
Franese's statement sounds accusatory and antagnostic (and rather
sarcastic), not Planetfeedback's.

I admit that I don't always agree with PFB's responses or even how the
site is run, but in this case, I think PFB answered appropriately.

Thanks for your feedback. We will certainly keep it in mind as we move
forward.

Actually, I think the site has been pretty positive of late. It still
receives some silly letters (some sillier than others), but the
responses are generally more civil. Of course, that's due to the
tightened TOS, but it's still more positive.
I thought the response in question was fair.

and you know how rare it is for *me* to agree with many of the PFB
people. (if you don't how rare that is... the answer is "pretty
darned rare. this might be the third time")

Just like with complaints sent to companies via PFB... some of them
respond here (Sears & Home Depot are the only I can recall doing it
though).

But other companies may respond via email.


It's OK for someone to say "How do you know I didn't do this?"
it may be a bit humbling at times, to have someone say that to you
but that in itself isn't bad