Comments left by the PFB Team

Wow, this is like me just reading the word "dissatisfaction" and
taking it personally. LOL!!!

All I can say is WOW!



Good Day

This is all much ado about nothing.

Thanks Nate but I actually didn't take any offense to the answer from
the PFB team. I just posted back to them that I wrote that because
the letter writer listed them as one of the companies who has not
answered him. I think their answer to me was fair and was not at all
nasty or sarcastic.

Now...some people may say that may comment was sarcastic and I think
that's a fair statement in light of what's been going on here lately.

I think some people are taking this site WAY too seriously.

...this violates the spirit of PlanetFeedback.

Are we now telling people that they should simply contact a company
directly and NOT post public letters on PlanetFeedback?

I don't disagree with your suggestion, but if it implies that someone
is somehow in the wrong for publicly asking a question, then shouldn't
all the public letters here, where someone could have used other
channels, be removed?

Note that PFB has handled this well, by NOT suggesting that people
simply e-mail responses. The PFB team respects that people should be
able to give feedback AS THEY CHOOSE.

Personally, I feel that a better response on PFB's part would have
been, "thanks for the concern, but we responded to the OP privately."

And just leave things at that. I mean, why respond with that question?
Why not just be honest and right to the point?

Do you find the writing style to be any different than what you have
observed in the past few years, from "the PFB team"? I don't.

If you are interested in positive change, I would ask you to look
around and think about what has changed in say, the past 12 months.
Now extrapolate it out, and you have a glimpse of the future.

My advice would be to accept it or move on. Judging from the
responses, others have.

I just read Franese's statement and PFB's reply in that letter. IMO,
Franese's statement sounds accusatory and antagnostic (and rather
sarcastic), not Planetfeedback's.

I admit that I don't always agree with PFB's responses or even how the
site is run, but in this case, I think PFB answered appropriately.

Thanks for your feedback. We will certainly keep it in mind as we move
forward.

Actually, I think the site has been pretty positive of late. It still
receives some silly letters (some sillier than others), but the
responses are generally more civil. Of course, that's due to the
tightened TOS, but it's still more positive.
I thought the response in question was fair.

It was a valid question and I didn't see any sarcasm in PFB's
response.

Maybe Santa will bring you a new sarcasm-meter for Christmas because I
think yours is broken.