Poor service at Target

I SPECIFICALLY asked the girl who took my online order to make sure
the records were records and not CD's. She said she would and I
received $80 worth of CD's. Now I have to return them and wait for my
money. I tried to speak to Adrian Watson, the CA HR manager. Her
ASSistant Vicky kept asking me what I wanted after I told her several
times what I wanted. Two different requests and two times what did I
want. I tried to get to their HR VP of HR, and also the VP for
customer relations and another executive (throw up at that word).

As a consultant, they are shit like every other company. HR directors
are crap in about 98% of the companies I worked for, consulted with,
or had personal problems with. When is a CEO going to show he or she
is not crap and demand a PhD in HR?

David Lobato

Especially if you knew your daughter was the type who wouldn't?

You weren't there the whole time, you left and came back and for all
you know he only saw you when you came back.

Maybe he was a minor and had to be off the clock or punched out for a
break so the company didn't get fined for a violation of child labor
laws.

Pretty bad service if you ask me. I can understand if he had to go
somewhere but he should have finished ringing you up or fetched a
co-worker to do it for him.

I understand your frustration my answer would have been, well, I don't
have to buy this, maybe I should speak with the manager, and let them
see if they can check me out.......... I get so frustrated with people
in sales who do not want to take care of people. If you don't want to
meet the needs of the customer get a different job!

The only thing I can think of is if he just noticed you getting back
in line after you left he may have thought you got in line after the
light went out and thats why he refused you.

This surprised me. Someone is standing in line for 10+ minutes and
doesn't notice the light goes out. Then they are refused service.
Doesn't sound right from either side of the register. I think you are
on the right track.

if it's one person, would it really have killed him to take one more
person?

The whole point of calling for backup cashiers is to handle a sudden
surge in customers checking out. Refusing to take a customer defeats
the whole purpose and, as was the case here, ticked off the guest.

my grandkids were acting up really badly and he would have had to of
heard that. I guess. I know that when I got in line there were about
4 or 5 people ahead of me. It was pretty busy in there. I didn't
mention this in the letter, but I have a back injury that prohibits me
from standing for long periods. Typically anything over 15 minutes and
I am done. Target wasn't my 1st stop that night and I had no
intention of staying long. By the time I was checked out, I was in so
much pain that it was hard even walking to the car. I just wanted to
get home and lay down. So I didn't ask to speak to anyone. I know I
should have and I usually would had talked to a manager on the spot,
but I really was in no condition to talk to anyone at that point.

I have been in this store many times in the past and have never NOT
once had issue to complain. They have always been friendly and
helpful. I think I even wrote a letter once about the fact that I
wished Walmart would take lessons from Target. I know this guy just
really wanted to go home and I can appreciate that. I also think that
he could have done things differently...

If you were in the line, whether he is due for break or not a regular
cashier, they are supposed to clear the line before they turn anyone
away.

If it had been me, I'd have said something right then and there to the
GSTL on duty. You'll know the person you need because they are
typically standing behind the lanes with a walkie talkie, up at Guest
Service, or tending to cashier tills and such.

The best way they can fix a problem like this is if they know about it
right when it happens. That's what the GSTL's are there for.

Personally, I think I would have shrugged this one off. Either that
or said something to a manager. Perhaps the manager could have
stepped in and rung you up. My first thought is that perhaps this
person had to go to the restroom? It's possible. Or maybe he was
about to go on break? I know there were nights I worked retail and
had to really be firm with people that my line was closed. However, I
never turned someone away that was in my line before I shut down.

I agree. But why not say something to the manager at the time? It'd
be a good chance for that kid to learn that customers who are in line
when the light is on should get to remain in line when the light goes
out.

As a former employee, my best guess is that you were right- the
cashier was probably off at 5 or perhaps had a break scheduled. I
imagine that he either needed to go (perhaps he had a ride waiting,
had to make a bus, had to pick up a child from child care, etc) or was
trying to leave on time to avoid overtime (big box retailers are
serious in their attempts to not pay overtime to employees and will
blame employees for not leaving on time).

When an employee is scheduled to a specific time (5 pm), when they are
off, they are entitled to leave. Just like when a store closes at a
specific time, they can (and sometimes will) kick customers out. They
should not be expected to check out additional customers because the
store is busy without being asked.

That being said, that is why there are managers at the front lanes of
Target. Their jobs are to "manage" the cashiers, ensuring that they
get their breaks and are able to leave on time. He or she should have
redirected to you to a different line, stepped onto the lane to check
you out, or turned the cashier's light off well ahead of time,
enabling the employee to leave on time and take care of his line.

I believe you find fault with the cashier who has a right to a break
or to leave their shift. It is great feedback for the management of
the store, who hopefully can avoid a situation like this in the
future.

Yes, he should have checked you out...All the stores I've been to have
a little placard that they put on the conveyer belt that states
"closed, please proceed to another checkout" to avoid people
continually joining the line up, I would think it would be pretty
insufficient to simply turn the light off and tell people to go away.

Why didnt the adult daughter say something at that point he closed?



Good Day