Don't waste your time

Posted Wed December 30, 2009 12:00 pm, by . written to Texas Roadhouse

Write a Letter to this Company

My girlfriend and I visited a Texas Roadhouse on a Tuesday night. Upon entering, we were greeted, handed an electronic coaster to notify us of an open table, and told the wait time was "about five minutes." My girlfriend and I had a seat, and without realizing, 20 minutes had gone by. She prompted me to ask the waitress once more about the wait time, to which the reply was now "5 to 15 minutes."

We sat down and waited for another 20-25 minutes, while other parties walked through the door and were seated within five minutes. I returned to the waitress one last time to ask about the wait time, and why we hadn't been seated in 40 minutes, and why other parties were being seated almost immediately. Her plain, unsympathetic reply was, "five to fifteen minutes, and they called ahead." She returned to her conversation with her fellow teenage co-workers. I interrupted her, and told her to take our names off of the wait list, and that we weren't coming back. Her reply was simply, "okay!"

Hire less teenagers. Play less ironic music. Each new song made me throw up in my mouth a little bit. Cotton Eye Joe? She Thinks My Tractor's Sexy? Really?

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Re: Don't waste your time by C A. Posted Fri January 15, 2010 @ 3:54 PM They do have a call ahead advertised on their website. It doesn't seem really fair for the people that have been waiting though. 40 to 60 minutes is much too long. Reply Re: Don't waste your time by JD14 Posted Wed January 6, 2010 @ 3:15 PM The same situation happened to me in their Gatlinburg main town location. They kept passing people left and right, same number in the party. the reply of this rude girl was..." I told you already that I would call you once we have your tables set". My reply in front of everyone was simple..."Hey! you don't have to be so rude!"...Guess the manager overheard because we were seated immediatly. One thing for sure is that we will never return to that same location. Reply Re: Don't waste your time by MissUK Posted Tue January 5, 2010 @ 3:40 AM Not good - but I would have left after 15 minutes. Life's too short. Reply Don't waste your time by wilhelmena3 Fri January 22, 2010 @ 2:30 AM