Rude Manger and Associate-horrible return policy for defective merchandise!

I can't speak to the rudeness as I wasn't there and the OP doesn't
really specify what happened.

I can say that common sense dictates that sweaters not be hung to dry.
Of cource they will stretch out. The type of yarn determines how
extensive the stretching will be.

I've never heard of hanging a sweater in general (I was always tought
to fold them and put them in drawers), but to hang it to dry??
What????? Who does that? That's just lacking in common sense.

I posted a letter on here a while ago about a sweater (the first and
only sweater) I had purchased from Hollister. I washed the sweater and
it got a huge hole in it right where the sewn in tag was. Hollister
refused to exchange the sweater, even though at the time their receipt
stated that they would return/exchange defective merchandise. Because
of the lightweight fabric, I'm sure I was not the only one that had
the same problem. They refused the return, and I refused to shop there
again.

" I washed them in cold water and hung them to dry."

I didn't find the exact care instructions for these sweaters online,
but I didn't spend a lot of time looking; I'm also not allowed to go
through the Social Butterfly's(SB) stuff to look for a Hollister item.
(I'm pretty sure SB doesn't have much from there, as I refuse to go
in due to the darkness and loud music,)

Here's the fabric: 60% cotton/35% nylon/5% angora, Supersoft,

I might or might not wash this by hand, depending on the weave. I
certainly would not hang it to dry. That angora is gonna
streeeeeetch, even though it's just a smidge. All the wetness is
going to gravitate toward the lowest-hanging edge, and pull it down.


I wonder exactly what the care label did say? OP tells us that she
washed like the label told her.

Here's a tip that *might* work: Wash again by hand. Rinse well but do
not wring out the water. Roll between clean dry bath/beach towels.
Lay flat to dry on a bed or over the back of a couch or on a table.
This time, try to gently stretch the garment into the shape you'd like


This (might* work.

I have several Hollister sweaters myself and I just checked the tags
and they all say to reshape and lay flat to dry. And these sweaters
are 100% cotton, wool blend and angora blend.

They only take returns on items in "original condition"-brand new,
tags attached, unwashed, undamaged and unworn. This policy is clearly
printed on the back of your receipt. That policy, to me, says that
they do not stand behind their products. Even though you were very
vague about the rudeness of the employees, I believe that you were
probably treated rudely, as I had a similar experience not too long
ago. I had purchased a pair of fleece sweat pants, knowing that they
would be about 4 inches too long, but I bought them hoping my tailor
or mother in law could possibly hem them or at least cut off the extra
fabric and sew a new hem. I took the pants home, took them out of the
bag to examine the original hem in good lighting--there is very little
lightening in Hollister stores-to see if they could be hemmed and
found a small hole near the inseam at the bottom of one pant leg. I
returned the pants a few hours later and when asked the reason for the
return, I stated that there was a hole. I was told rather rudely that
"Hollister doesn't sell damaged clothing!" and there don't do returns
on damaged items. The guy's tone of voice was very condescending and I
felt like he was accusing me of damaging the pants and trying to scam
the store or something! Luckily, before I could argue with him, he
told another employee to "damage them out" and I got a full refund.
That store is so dark that I don't know how it is even possible for
them to find damage on anything prior to selling it! I was upfront
about the damage because I didn't want them put back on a shelf and
sold to someone else but I guess if this happens again, I will just
say I grabbed the wrong size or something!
But still, the return policy is very clear. If you can't get anywhere
with the store itself, trying calling corporate.

What was said in this conversation?

Of what material were the sweaters made?

What reason was given for denying the return?

You should never be treated harshly, but what happened prior to this
interaction heading in the wrong direction?

I agree with you completely.