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Given Counterfeit money at Fifth Third Bank

Posted Thu January 14, 2010 12:00 pm, by Kimberly M. written to Fifth Third Bank

My son cashed a check at 5/3 (Canal Winchester) and brought the cash to me to deposit into my account. When I took the deposit to the 5/3 in Pickerington, the teller informed me that the $10 bill was counterfeit. I explained to her that I got that cash from the Canal Winchester branch. She confiscated the bill and said there was nothing she could do. I called the Canal Winchester Branch from the Pickerington Branch and explained to them when my son was in there and cashed the check and was given a counterfeit bill. The branch manager, Carlos apologized and explained that it happens sometimes, but provided no remedy. I explained that it is really sad that a bank cannot identify a counterfeit bill AND even worse it was given to a customer and now I cannot get my money back! He gave me the name & number of a Susan Dodson and asked me to call her as she could fix the situation for me. I've called Susan 3 times and she has not even bothered to call me back. I spoke to my son this evening and he identified the teller that handled his transaction at the Canal Winchester branch as "Josh", "Joshua", something like that that began with the letter J. I'm still pursuing this as the bank has an obligation to right this wrong. I've been a 5/3 customer for 11 years and have several accounts with them.

Put the $10 in my checking account that they owe me!


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by mike r. Posted Wed June 2, 2010 @ 7:35 PM

6-2 2010 today i took 1100 withdrawl from citibank 577 bay st staten
island went to soverign bank to deposit to pay my bills the teller
told me that their was a100 bill that was counterfeit they took the
money and when i went back to citibank they told me this was
impossible since all their comes from the fed what do i do now


by Casmly Posted Fri January 15, 2010 @ 3:10 PM

I get that the letter writer didn't discover the error until they were
off the premises. I also get the dilemma of a bank having to take the
customer's word. What I don't get is why we aren't holding the bank
accountable for this. A bank is in the business of money, at the very
least money should be checked by competent personnel when it comes in
the door, before it goes back out the door. Essentially, people seem
to be giving the banks a free pass because there are dishonest people
out there. Well...then figure out a way to identify the counterfeit
bills when they come in so they don't go out the door. The bank isn't
innocent in all of this, the issue should have been caught at their


by Donno Posted Fri January 15, 2010 @ 11:28 PM

Do they exhaustively check every bill that is presented to the tellers
by customers? If not, this could easily happen.

Should a bank go to any more effort than a store in making sure money
coming across the counter is legit so that a counterfeit bill isn't
given to a later customer? I don't know.


I think.. by Teresa B. Sun January 17, 2010 @ 3:23 PM

by RedheadwGlasses Posted Fri January 15, 2010 @ 12:24 PM

I agree -- the first bank owes you $10.


by billt Posted Thu January 14, 2010 @ 2:42 PM

here is a basic link for detection of counterfeit US paper money


by Nate. Posted Thu January 14, 2010 @ 2:08 PM

Over $10, the bank should give you a courtesy credit. This is not a
$100 bill we are talking about here, it is $10. If they will give
courtesy refunds for first time overdraft fees, that is $36 right
there. For an 11 year customer, I would refund the $10, and make a
note on their account.
Also, whenever I make a large withdrawal of cash that includes big
bills, I will always check the watermark before leaving the teller.


Re: Counterfeit money by wizard10 Fri January 15, 2010 @ 4:47 PM
by Mundo Cani D. Posted Thu January 14, 2010 @ 2:02 PM

that if I bought an XYZ handbag somewhere, and it turned out that it
was a counterfeit XYZ bag, I would hold that store responsible for
giving me a fake item.

If I cashed a check at a bank and they gave me fake money, I should be
able to hold them accountable. Money is a bank's business/product.

I understand why we do not hold retailers responsible for passing
along fake money when they make change; money is not their business.

The problem the OP has is that they did not learn the money was fake
until they were somewhere else. There's no way to prove that was the
same bill they received from the bank. Otherwise, if it can be proved
the bank handed out the fake bill, the bank should replace it.

Let the banks figure out how to verify all the money that comes in and
out of their banks. If a simple marker is all my local convenience
store needs, then it ain't that complicated.

Maybe the OP should write his/her local senator. Maybe I'll write


But the volume is 100 times greater by Donno Thu January 14, 2010 @ 2:36 PM

The marker can be wrong by fairywithfangs Thu January 14, 2010 @ 3:14 PM

The marker should be used as a supplement by Nate. Thu January 14, 2010 @ 9:45 PM

It can't be THAT difficult by Mundo Cani D. Fri January 15, 2010 @ 12:57 AM

It is impossible to check every single bill. by Nate. Fri January 15, 2010 @ 2:22 PM

by fairywithfangs Posted Thu January 14, 2010 @ 1:32 PM

This was my least favorite thing about working in a bank. And believe
it or not it happens often.

At least a couple times a month, someone would come in from cashing a
check at another bank to deposit it in their account and one bill was

And yes, there is nothing that can be done about it. There is nothing
worse then having to take someone money and not being able to do a
thing for them. I asked why it was done this way. It was explained
to me like this:

If people could just trade out fake bills for real ones at a bank,
what would stop counterfeiters from doing so?

It makes sense when you think about it. What would stop somebody from
cashing a check, replacing the bank bills with fake ones, taking it to
another bank and trying to put it in their account, getting told it
was a fake, blaming the other bank, then getting replacement bills for
the fake ones.

I am sorry this happened to you.


Just because they do it this way... by Casmly Fri January 15, 2010 @ 3:05 PM

I was explaining by fairywithfangs Sat January 16, 2010 @ 12:41 PM

Good fake or not... by Casmly Sat January 16, 2010 @ 8:46 PM

And please don't take any of this personally... by Casmly Sat January 16, 2010 @ 8:46 PM

by Donno Posted Thu January 14, 2010 @ 11:56 AM

Nobody can tell me that my credit cards are counterfeit.


RE by RowdyRetailer Thu January 14, 2010 @ 12:02 PM

This has never happened to me, not once, so it is irrelevant by Donno Thu January 14, 2010 @ 12:45 PM

RE by RowdyRetailer Thu January 14, 2010 @ 12:55 PM

I thought of this by Donno Thu January 14, 2010 @ 1:58 PM

tsk tsk Rowdy by jeishere Thu January 14, 2010 @ 5:52 PM

by Donno Posted Thu January 14, 2010 @ 9:48 AM

How do you prove this? Imagine the opportunity for fraud when claims
like this are made.

With all the cash that changes hands, a good counterfeit could make it
into the cash drawer from a previous customer. They don't
exhaustively check each bill that crosses the counter.

I think what the manager said makes sense. This unfortunately happens
but there is nothing that can be done.

Personally I have never been told that I presented a conterfeit, and I
can understand how you feel. It could have just as easily come from
ice cream store change though.


Sooo... by Casmly Fri January 15, 2010 @ 3:01 PM

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