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availability of sales item
Posted Thu January 14, 2010 11:15 am, by gary m. written to Office Depot, Inc.
Write a Letter to this Company | Rate this Company
I just experienced the ole bait-n-switch routine. Front page of weekly ad had a great price on an Epson 610 printer but when I got to the store, they did't have any nor did any other location in metro Atlanta have one.....no offer for raincheck or comparable reduction for different printer. Ad said nothing about limited quantities.
Offer rainchecks when you advertise something that's not available.
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by Kalphoenix Posted Fri January 15, 2010 @ 12:31 PM
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I love this new trend of using phrases incorrectly in what I can only assume is an attempt to "sensationalize" a letter.
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So you thought there'd be unlimited quantities?
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by Irving Patrick Freleigh Posted Thu January 14, 2010 @ 11:18 PM
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Le sigh...
A store running out of an ad product is not guilty of bait and switch. It's guilty of low expectations.
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by Donno Posted Thu January 14, 2010 @ 2:28 PM
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+Free shipping.
It occurred to me to do (just) a little more investigating. These all-in-one printers have come down in price (perhaps because they aren't the best things in the world from my experience and research). When I got mine from Office Depot, it was $120. So, while $99 isn't bad it isn't like they are giving them away.
I am going to guess Office Depot didn't have many of these in the first place. If Amazon.com has them at the same price, the educated consumer would know about it, and many people would go for the free shipping and no tax to avoid the hassle of the store. And I'll bet several other online sites have them at this price.
I think OD should consider quantity on hand when putting together such an ad. In this case a comment about quantity seems to be warranted.
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by PepperElf Posted Thu January 14, 2010 @ 1:34 PM
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and... i don't see what store this was for, but...
if the store's policy is "no rain checks" the best option would be to try to get in to the store earlier - perhaps on the first day of the sale.
because, again, there is no law or rule stating that they are not allowed to run out of items.
in fact most circulars will have a statement on the sale reading, "while supplies last"
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by Retail Veteran Posted Thu January 14, 2010 @ 1:20 PM
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What most people don't understand is that these sale ads are created months in advance. Sometimes the manufacturer fails to get enugh product to the retail company which allows for fewer product in the stores or, sometimes none at all. I understand your frustration. There is nothing the store manager can do about the situation. I worked at Staples and often ran into the same problem. They did not offer rainchecks either. Also, I know at Staples, items were often on sale in the store as unadvertized specials for weeks before they were featured in a sales flyer.
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by NathanG Posted Thu January 14, 2010 @ 12:10 PM
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Bait and Switch means they "bait" you into the store then "switch" what they advertised for something else that costs more.
It looks like you were late getting the deal, and they didnt try to force you to spend more so its not bait and switch.
Welcome to the new era of get here before its gone, no rainchecks allowed. I dont think most younger shoppers even know what rainchecks are.
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by Lisa H. Posted Thu January 14, 2010 @ 11:45 AM
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Hum, in the REALLY small print there is a line about Office Depot not issueing Rainchecks or substitutions except as required by law. Interesting wording. It also says they reserve the right to limit quantites sold to any customer, although "0" seems a bit extreme!
So, technically they are sticking to their policy and I usually support that, but in this case it seems a bit sneaky.
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by Donno Posted Thu January 14, 2010 @ 11:54 AM
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"Likewise, advertising a sale while intending to stock a limited amount of, and thereby sell out, the loss-leading item advertised is legal in the United States. The purveyor can escape liability if they make clear in their advertisements that quantities of items for which a sale is offered are limited."
As the OP states, nowhere in the ad did it state quantities are limited. Indeed, there are none of this item available in the Atlanta area, nor at any if 6 stores near me in PA.
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In retail sales, a bait and switch is a form of fraud in which the party putting forth the fraud lures in customers by advertising a product or service at an unprofitably low price, then reveals to potential customers that the advertised good is not available but that a substitute is. This use of this term has extended to similar situations outside of the marketing sense.
The AD is the bait.
But there was no SWITCH
There was no one trying revealing a substitute at a higher price.
You cant claim bait and switch with no switch.
Good Day
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Exactly
by Donno Thu January 14, 2010 @ 1:08 PM
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