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availability of sales item
Posted Thu January 14, 2010 11:15 am, by gary m. written to Office Depot, Inc.
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I just experienced the ole bait-n-switch routine. Front page of weekly ad had a great price on an Epson 610 printer but when I got to the store, they did't have any nor did any other location in metro Atlanta have one.....no offer for raincheck or comparable reduction for different printer. Ad said nothing about limited quantities.
Offer rainchecks when you advertise something that's not available.
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by Kalphoenix Posted Fri January 15, 2010 @ 12:31 PM
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I love this new trend of using phrases incorrectly in what I can only assume is an attempt to "sensationalize" a letter.
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by Donno Posted Fri January 15, 2010 @ 3:35 PM
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As I wrote far below, none of the stores have them. This wasn't that astounding a deal in the first place, as it is available elsewhere at the same price.
I believe the OP has an argument, as it is supported by a Bait and Switch reference that Rowdy cites below (Wikipedia):
"advertising a sale while intending to stock a limited amount of, and thereby sell out, the loss-leading item advertised is legal in the United States. The purveyor can escape liability if they make clear in their advertisements that quantities of items for which a sale is offered are limited.
While it may be legal to do such a thing, this source implies a note that quantities are limited is required to absolve the company of liability. The ad had no such notice.
While not what one thinks of as Bait and Switch, obviously (according to this source) the law feels what the OP says took place is related to it.
All I'm saying is that the people who don't feel this is Bait and Switch should at least think about this for a second. Maybe whoever wrote the Wiki description is all wet - I don't know.
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by Irving Patrick Freleigh Posted Thu January 14, 2010 @ 11:18 PM
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Le sigh...
A store running out of an ad product is not guilty of bait and switch. It's guilty of low expectations.
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by Donno Posted Thu January 14, 2010 @ 2:28 PM
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+Free shipping.
It occurred to me to do (just) a little more investigating. These all-in-one printers have come down in price (perhaps because they aren't the best things in the world from my experience and research). When I got mine from Office Depot, it was $120. So, while $99 isn't bad it isn't like they are giving them away.
I am going to guess Office Depot didn't have many of these in the first place. If Amazon.com has them at the same price, the educated consumer would know about it, and many people would go for the free shipping and no tax to avoid the hassle of the store. And I'll bet several other online sites have them at this price.
I think OD should consider quantity on hand when putting together such an ad. In this case a comment about quantity seems to be warranted.
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by PepperElf Posted Thu January 14, 2010 @ 1:34 PM
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and... i don't see what store this was for, but...
if the store's policy is "no rain checks" the best option would be to try to get in to the store earlier - perhaps on the first day of the sale.
because, again, there is no law or rule stating that they are not allowed to run out of items.
in fact most circulars will have a statement on the sale reading, "while supplies last"
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by Retail Veteran Posted Thu January 14, 2010 @ 1:20 PM
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What most people don't understand is that these sale ads are created months in advance. Sometimes the manufacturer fails to get enugh product to the retail company which allows for fewer product in the stores or, sometimes none at all. I understand your frustration. There is nothing the store manager can do about the situation. I worked at Staples and often ran into the same problem. They did not offer rainchecks either. Also, I know at Staples, items were often on sale in the store as unadvertized specials for weeks before they were featured in a sales flyer.
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by NathanG Posted Thu January 14, 2010 @ 12:10 PM
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Bait and Switch means they "bait" you into the store then "switch" what they advertised for something else that costs more.
It looks like you were late getting the deal, and they didnt try to force you to spend more so its not bait and switch.
Welcome to the new era of get here before its gone, no rainchecks allowed. I dont think most younger shoppers even know what rainchecks are.
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by Lisa H. Posted Thu January 14, 2010 @ 11:45 AM
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Hum, in the REALLY small print there is a line about Office Depot not issueing Rainchecks or substitutions except as required by law. Interesting wording. It also says they reserve the right to limit quantites sold to any customer, although "0" seems a bit extreme!
So, technically they are sticking to their policy and I usually support that, but in this case it seems a bit sneaky.
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http://en.wikipedia.org/wiki/Bait-and-switch
That doesnt seem to fall under the term of bait and switch.
Good Day
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Exactly
by Donno Thu January 14, 2010 @ 1:08 PM
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