Help with vouchers issued under Class Action Settlement in CA; SECOND REQUEST

Any updates John?

Why not bring another class action lawsuit against Microsoft demanding
that they extend the expiration date of the vouchers? It's
brilliant!!!

I, like many of the posters here, feel that OP has their answer:
Microsoft is not interested in either speaking with, or accommodating
OP outside what they are legally bound to do via the vouchers.

But, my final thoughts and suggestions below:

1.) Contact the MS sales department. If anyone has any desire or
ability to help OP, it might be them. Customer service will not be
able to do anything for OP other than (maybe) a non-assumed
responsibility apology.

2.) I don't know if this would even be allowed (The vouchers may only
be good for physical software), but since the vouchers will expire
before the program OP wants comes out, OP should see if they can use
the vouchers for Microsoft's "Tech connect" subscription service. TC
gives you licenses and downloads (and betas) of Microsoft software.
Might be only way to get the specific program when it comes out after
the voucher expiration. It's pricey though, something like 200-300$
yearly, and the licenses are specific, not unlimited. OP still might
get bit if MS delays the program again and the service expires before
the release.

3.) Microsoft is not going to offer OP anything outside of what they
are obligated to per the legal agreement and to the letter of it.
First, they may not feel it's worth any further effort, and second, if
others find out Microsoft made one exception, the rest may have a case
to demand the same treatment.

4.) Give it a little more time. There may be only one specific
person who can deal with this matter and you may not be near the top
of the list.

5.) Being on the loosing end of the deal, Microsoft is not going to
give OP any ideas about what they can do. It's going to be OP's
responsibility to think within the rules but outside the box. It is
not Microsoft's obligation to come up with a solution.

6.) Note that I'm not saying that it is or isn't poor customer
service on MS's part, but OP needs to consider how badly they would
like to use Microsoft products in the future. It may very well be
that Microsoft has no intention of doing business with OP or similar
litigants in the future outside of the legal arrangements already
made, and that, in essence, Microsoft has "fired" the customer, or
intends to do so at the conclusion of these vouchers.

7.) If all else fails (and it looks like it will), find something
else to spend the vouchers on, because when they are gone, they are
gone, claimed or not.

After all, they have billions of customers, it's being made fairly
clear by their actions that Microsoft doesn't particularly feel that
it needs you or any of the others in this particular situation.

Peace.

Have you called the claims administrator at 1-800-960-5660. They are
the ones the deal with the vouchers not microsoft.

"What do you do when customer service doesn't even make an attempt to
serve the customer?"

You are not a customer anymore. You SUED them. Why would they respond?

Oh my god, let it GO already. They aren't going to accommodate you on
this, you had plenty of time to spend the voucher. So buy something
already. You're not guaranteed to get your way on everything
throughout life.

I don't think that they can legally respond to you. You mentioned you
were part of a class action lawsuit against them, any questions you
have might need to go through the legal department. I would try
contacting the firm that handled the case for you, tell them you have
a question about the vouchers and ask them the best way to go about
getting an answer.

You won a lawsuit against them. They are not going to do anything more
then what they were required to do by law.

Good Day

Maybe they cannot legally respond. It is the result of a lawsuit so
ANY response would have to be looked over by lawyers on their side and
it could be that the terms of the settlement forbids them from
contacting you over this issue.

There is no problem with asking for consideration, but couldn't not
getting a reply be one form of an answer? I believe so.

There is an expiration date on the voucher. What you asking is
similar to asking for a coupon's expiration date to be extended.

The terms of the compensation are very clear.

If you don't like whats bundled with a PC don't buy it. Macs come
bundled with tons of software as well.

You might not like Outlook but many people do. Including myself, does
that mean I can sue you because my Win7 didn't come with it? Its your
fault I now have to download it as a separate item. Wheres my
lawyer!

Its worthless lawsuits like this that make everything else cost so
much.

The funny thing is you are benefiting from a lawsuit because Microsoft
put software on your pre-bundled PC. Now you are mad because you cant
spend your vouchers on Microsoft software you want, and you might have
to buy software you really don't want just to buy it or loose the
choice all together -=) lol irony

I think it might be in Microsoft's best interest to block anyone who
has benefited from a Microsoft lawsuit not to allow them to ever buy a
Microsoft product again. I mean why would you want to buy software
from a company you hate so much?

Please do us all a favor and buy mac

Even if we did convert to MAC, we would STILL need to purchase some
Microsoft product. Your lasr comment is not a practical solution
because Microsoft has become so dominant; to change platforms after so
much money has been spent over the years is simply unrealistic (unless
you have money coming out of every orifice). To change platforms would
entail a significant investment in that most of the hardware and
software we have purchased over the years may not work in the MAC
environment.

I find again, that the basis for the class action lawsuit against
Microsoft failed to be understood by the general public. It was based
on the practice of putting items in people's hands without their
express request; some was useful to a lot of people; but by and large
what was given was totally USELESS.

I remember I sold several computers to people who would actually wipe
the hard drive clean and installed their own software because the
bundled software was JUNK.

My complaint was based on the fact that Microsoft refused to respond
to a question posed by one of its consumers. I personally don't care
what the response may be; just a simple response of "I am sorry, there
is nothing we can do for you in regards to Office 2010." would be
okay. At least then I would know that I should not wait to use the
vouchers (I am considering replacing one of our desktops with another
laptop, and I think I can use the vouchers for one). Mirosoft's lack
of response indicates their level of concern about listening to their
customers.

Don't misunderstand what I am saying for a dislike of the company or
it's products; simply a desire for improved communication between them
and US as consumers. It is consumers like us that keeps producers like
them in business. In this economy, most companies cannot afford to NOT
listen to their customers. I guess Microsoft has gotten so big, they
must be an exception.