Help with vouchers issued under Class Action Settlement in CA; SECOND REQUEST

Any updates John?

Why not bring another class action lawsuit against Microsoft demanding
that they extend the expiration date of the vouchers? It's
brilliant!!!

I, like many of the posters here, feel that OP has their answer:
Microsoft is not interested in either speaking with, or accommodating
OP outside what they are legally bound to do via the vouchers.

But, my final thoughts and suggestions below:

1.) Contact the MS sales department. If anyone has any desire or
ability to help OP, it might be them. Customer service will not be
able to do anything for OP other than (maybe) a non-assumed
responsibility apology.

2.) I don't know if this would even be allowed (The vouchers may only
be good for physical software), but since the vouchers will expire
before the program OP wants comes out, OP should see if they can use
the vouchers for Microsoft's "Tech connect" subscription service. TC
gives you licenses and downloads (and betas) of Microsoft software.
Might be only way to get the specific program when it comes out after
the voucher expiration. It's pricey though, something like 200-300$
yearly, and the licenses are specific, not unlimited. OP still might
get bit if MS delays the program again and the service expires before
the release.

3.) Microsoft is not going to offer OP anything outside of what they
are obligated to per the legal agreement and to the letter of it.
First, they may not feel it's worth any further effort, and second, if
others find out Microsoft made one exception, the rest may have a case
to demand the same treatment.

4.) Give it a little more time. There may be only one specific
person who can deal with this matter and you may not be near the top
of the list.

5.) Being on the loosing end of the deal, Microsoft is not going to
give OP any ideas about what they can do. It's going to be OP's
responsibility to think within the rules but outside the box. It is
not Microsoft's obligation to come up with a solution.

6.) Note that I'm not saying that it is or isn't poor customer
service on MS's part, but OP needs to consider how badly they would
like to use Microsoft products in the future. It may very well be
that Microsoft has no intention of doing business with OP or similar
litigants in the future outside of the legal arrangements already
made, and that, in essence, Microsoft has "fired" the customer, or
intends to do so at the conclusion of these vouchers.

7.) If all else fails (and it looks like it will), find something
else to spend the vouchers on, because when they are gone, they are
gone, claimed or not.

After all, they have billions of customers, it's being made fairly
clear by their actions that Microsoft doesn't particularly feel that
it needs you or any of the others in this particular situation.

Peace.

Have you called the claims administrator at 1-800-960-5660. They are
the ones the deal with the vouchers not microsoft.

"What do you do when customer service doesn't even make an attempt to
serve the customer?"

You are not a customer anymore. You SUED them. Why would they respond?

Oh my god, let it GO already. They aren't going to accommodate you on
this, you had plenty of time to spend the voucher. So buy something
already. You're not guaranteed to get your way on everything
throughout life.

I don't think that they can legally respond to you. You mentioned you
were part of a class action lawsuit against them, any questions you
have might need to go through the legal department. I would try
contacting the firm that handled the case for you, tell them you have
a question about the vouchers and ask them the best way to go about
getting an answer.

You won a lawsuit against them. They are not going to do anything more
then what they were required to do by law.

Good Day

Maybe they cannot legally respond. It is the result of a lawsuit so
ANY response would have to be looked over by lawyers on their side and
it could be that the terms of the settlement forbids them from
contacting you over this issue.

There is no problem with asking for consideration, but couldn't not
getting a reply be one form of an answer? I believe so.

There is an expiration date on the voucher. What you asking is
similar to asking for a coupon's expiration date to be extended.

The terms of the compensation are very clear.

You said it, not I - I applaud Microsoft for not responding to such
emails. I wouldn't make special allowances if someone sued me and
they got a judgment against me. In fact, I'd hope the person would
never use the voucher.

The OP's laywers had plenty of opportunity to make demands when this
lawsuit took place. Negotiations are over, complete.

And I also agree that if the settlement was large enough, they may
have intentionally times the release of Office to not allow the use of
the vouchers. Oh well, that is how the rough and tumble world of
lawsuits works.

that is behind mail in rebates.... the manufacturer (and in some cases
the reseller) offers mail in rebates in the hopes that the consumer is
lazy and does not follow up on the promotion being offered.

In this economy, I hate the lack of response MORE than 'I am sorry, we
can't do that' (close the damn book and talk to me!).

I suspect that there are other voucher recipients that are wanting to
use the vouchers on Office 2010. There are so many recipients of these
vouchers, we simply cannot be alone. I do not know how many vouchers
are still outstanding, nor do I know how much the settlement totaled.
Whatever it is, I am sure the legal eagles and the bean counters have
written it off the books as a one time expense; because it was a court
ordered judgement.