Help with vouchers issued under Class Action Settlement in CA; SECOND REQUEST

Any updates John?

Why not bring another class action lawsuit against Microsoft demanding
that they extend the expiration date of the vouchers? It's
brilliant!!!

I, like many of the posters here, feel that OP has their answer:
Microsoft is not interested in either speaking with, or accommodating
OP outside what they are legally bound to do via the vouchers.

But, my final thoughts and suggestions below:

1.) Contact the MS sales department. If anyone has any desire or
ability to help OP, it might be them. Customer service will not be
able to do anything for OP other than (maybe) a non-assumed
responsibility apology.

2.) I don't know if this would even be allowed (The vouchers may only
be good for physical software), but since the vouchers will expire
before the program OP wants comes out, OP should see if they can use
the vouchers for Microsoft's "Tech connect" subscription service. TC
gives you licenses and downloads (and betas) of Microsoft software.
Might be only way to get the specific program when it comes out after
the voucher expiration. It's pricey though, something like 200-300$
yearly, and the licenses are specific, not unlimited. OP still might
get bit if MS delays the program again and the service expires before
the release.

3.) Microsoft is not going to offer OP anything outside of what they
are obligated to per the legal agreement and to the letter of it.
First, they may not feel it's worth any further effort, and second, if
others find out Microsoft made one exception, the rest may have a case
to demand the same treatment.

4.) Give it a little more time. There may be only one specific
person who can deal with this matter and you may not be near the top
of the list.

5.) Being on the loosing end of the deal, Microsoft is not going to
give OP any ideas about what they can do. It's going to be OP's
responsibility to think within the rules but outside the box. It is
not Microsoft's obligation to come up with a solution.

6.) Note that I'm not saying that it is or isn't poor customer
service on MS's part, but OP needs to consider how badly they would
like to use Microsoft products in the future. It may very well be
that Microsoft has no intention of doing business with OP or similar
litigants in the future outside of the legal arrangements already
made, and that, in essence, Microsoft has "fired" the customer, or
intends to do so at the conclusion of these vouchers.

7.) If all else fails (and it looks like it will), find something
else to spend the vouchers on, because when they are gone, they are
gone, claimed or not.

After all, they have billions of customers, it's being made fairly
clear by their actions that Microsoft doesn't particularly feel that
it needs you or any of the others in this particular situation.

Peace.

Have you called the claims administrator at 1-800-960-5660. They are
the ones the deal with the vouchers not microsoft.

I dont think I ever purchase something I dont need or want. That
would be kind of dumb. I have purchased a laptop that had software I
didnt need, I simply uninstalled it.

I know what you are talking about, preloaded PCs that come with all
the preloaded software. You arnt going to change my mind about it
being a crap lawsuit. There was nothing that harmed you, you just
thought "hey we can sue microsoft and make some money, why not
everyone is doing it and people win stupid lawsuits all the time"

I have been working with PCs since DOS, my first windows system was
2.5 (after fighting and staying with dos), never once was I bothered
that Internet Explorer, or AOL Trial version can pre-installed. I
just uninstalled them. Apparently a group of people got seriously
offended by this and now have money they shouldnt and want microsoft
to bend over even more to accomidate you.

Most reasonable people do not purchase stuff they do not need or want.
Microsoft and the many manufacturer's simply saw fit to bundle many of
these useless titles, thinking that they were doing the consumer a
favor by bundling them; and passing along the cost to the consumer,
without giving the the consumer the ability to say "NO, I do not want
that title, I would rather have this one."

I used to sell computers for a living, in fact I sold computers dating
back to Windows 3.1; and it was not an uncommon occurence for me to
have a client actually wipe the hard drive clean and install their own
software, rather upset that they would have to take the time to do so
and they were actually paying extra for the software that they did not
want nor did they ever actually use.

When this was rampant, I actually had customers come to me and ask if
we could build their PC's for them in our tech shop to their
specifications; which we did. In a lot of cases, the customer had a
site license for the software they wanted and were able to provide us
with an actual hard drive to mirror onto the new computers with all
their software on it. If I had the time and the patience, I would do
that if it meant I didn't need to purchase software I would not ever
use; even if it were a trial version. That said, the lawsuit tells me
that this was a wider issue than my own relatively small circle of
influence. I said before that because this issue affected such a large
cross section of consumers; it made sense to bundle all the complaints
into a class action. Had it not been done in that way; I might not
have complained; but since it was, this indicated to me that this was
a large consumer issue and I chose to participate on that basis. I am
not privvy to the sheer number of those eligible to particpate in the
class action; but it had to be a considerable number in order for the
court to not dismiss the case as a nuisance. If it were a nuisance,
the court would have dismissed the case.

Oh my god, let it GO already. They aren't going to accommodate you on
this, you had plenty of time to spend the voucher. So buy something
already. You're not guaranteed to get your way on everything
throughout life.

I don't think that they can legally respond to you. You mentioned you
were part of a class action lawsuit against them, any questions you
have might need to go through the legal department. I would try
contacting the firm that handled the case for you, tell them you have
a question about the vouchers and ask them the best way to go about
getting an answer.

You won a lawsuit against them. They are not going to do anything more
then what they were required to do by law.

Good Day

Maybe they cannot legally respond. It is the result of a lawsuit so
ANY response would have to be looked over by lawyers on their side and
it could be that the terms of the settlement forbids them from
contacting you over this issue.

There is no problem with asking for consideration, but couldn't not
getting a reply be one form of an answer? I believe so.

There is an expiration date on the voucher. What you asking is
similar to asking for a coupon's expiration date to be extended.

The terms of the compensation are very clear.

I really dont think after being sued Microsoft is going to be
accomidating to those in benefit of the suit.

Also you say you pooled your vouchers together and want to buy Office
with it. You do realize that under the license agreement only 1
person can use that copy of Office, unless you also plan on buying a
corporate license which allows you to install on a certain number of
PCs (though last I checked it was well over $1,000).

So I wouldnt go around advertising to microsoft that you plan on
buying one copy to share among 10 people, unless of course you want to
be on the other side of a lawsuit.