Help with vouchers issued under Class Action Settlement in CA; SECOND REQUEST

Any updates John?

Why not bring another class action lawsuit against Microsoft demanding
that they extend the expiration date of the vouchers? It's
brilliant!!!

I, like many of the posters here, feel that OP has their answer:
Microsoft is not interested in either speaking with, or accommodating
OP outside what they are legally bound to do via the vouchers.

But, my final thoughts and suggestions below:

1.) Contact the MS sales department. If anyone has any desire or
ability to help OP, it might be them. Customer service will not be
able to do anything for OP other than (maybe) a non-assumed
responsibility apology.

2.) I don't know if this would even be allowed (The vouchers may only
be good for physical software), but since the vouchers will expire
before the program OP wants comes out, OP should see if they can use
the vouchers for Microsoft's "Tech connect" subscription service. TC
gives you licenses and downloads (and betas) of Microsoft software.
Might be only way to get the specific program when it comes out after
the voucher expiration. It's pricey though, something like 200-300$
yearly, and the licenses are specific, not unlimited. OP still might
get bit if MS delays the program again and the service expires before
the release.

3.) Microsoft is not going to offer OP anything outside of what they
are obligated to per the legal agreement and to the letter of it.
First, they may not feel it's worth any further effort, and second, if
others find out Microsoft made one exception, the rest may have a case
to demand the same treatment.

4.) Give it a little more time. There may be only one specific
person who can deal with this matter and you may not be near the top
of the list.

5.) Being on the loosing end of the deal, Microsoft is not going to
give OP any ideas about what they can do. It's going to be OP's
responsibility to think within the rules but outside the box. It is
not Microsoft's obligation to come up with a solution.

6.) Note that I'm not saying that it is or isn't poor customer
service on MS's part, but OP needs to consider how badly they would
like to use Microsoft products in the future. It may very well be
that Microsoft has no intention of doing business with OP or similar
litigants in the future outside of the legal arrangements already
made, and that, in essence, Microsoft has "fired" the customer, or
intends to do so at the conclusion of these vouchers.

7.) If all else fails (and it looks like it will), find something
else to spend the vouchers on, because when they are gone, they are
gone, claimed or not.

After all, they have billions of customers, it's being made fairly
clear by their actions that Microsoft doesn't particularly feel that
it needs you or any of the others in this particular situation.

Peace.

Have you called the claims administrator at 1-800-960-5660. They are
the ones the deal with the vouchers not microsoft.

I don't smoke so lets sue the car manufacturers for putting in a
Cigarette lighter.

I don't use the Nascar feature on my phone so lets sue Palm for
pre-installing one.

I don't use the second bathroom in my house so lets sue whoever built
it.

I don't use the scanner ability on my printer so lets sue lexmark

I don't use a comforter so lets sue the bed in a bad manufacturer who
included it with the sheets and everything.

I don't use ketchup so lets so every fast food joint who includes it.

I don't use checks anymore lets sue my bank for sending them to me
free with my checking account.

I don't use the bikes at the Gym lets sue my gym for putting them
there.

I don't use the nature walk trails in my town, lets sue the town.

Where does it stop? And as funny as my examples are they are just as
nuts as the lawsuit you won.

Oh my god, let it GO already. They aren't going to accommodate you on
this, you had plenty of time to spend the voucher. So buy something
already. You're not guaranteed to get your way on everything
throughout life.

I don't think that they can legally respond to you. You mentioned you
were part of a class action lawsuit against them, any questions you
have might need to go through the legal department. I would try
contacting the firm that handled the case for you, tell them you have
a question about the vouchers and ask them the best way to go about
getting an answer.

You won a lawsuit against them. They are not going to do anything more
then what they were required to do by law.

Good Day

Maybe they cannot legally respond. It is the result of a lawsuit so
ANY response would have to be looked over by lawyers on their side and
it could be that the terms of the settlement forbids them from
contacting you over this issue.

There is no problem with asking for consideration, but couldn't not
getting a reply be one form of an answer? I believe so.

There is an expiration date on the voucher. What you asking is
similar to asking for a coupon's expiration date to be extended.

The terms of the compensation are very clear.

I really dont think after being sued Microsoft is going to be
accomidating to those in benefit of the suit.

Also you say you pooled your vouchers together and want to buy Office
with it. You do realize that under the license agreement only 1
person can use that copy of Office, unless you also plan on buying a
corporate license which allows you to install on a certain number of
PCs (though last I checked it was well over $1,000).

So I wouldnt go around advertising to microsoft that you plan on
buying one copy to share among 10 people, unless of course you want to
be on the other side of a lawsuit.