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 Management Complaint
Posted Thu January 21, 2010 8:35 am, by Stephen K. written to Starbucks
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I have a complaint about the Starbucks on Highway12/Misson in Santa Rosa California located diagonally from McDonalds.
For the year of 2008 I heard by all the employees "What a great place this is to work at. I'm seriously going to make this my career" etc. Other great comments were also made. Now in this year the very same employees are telling me how bad management is. I am very close friends with many of the bartistas there. The managers I feel are making their own employees very unsatisfied with their job. I am told that they are very uptight and strict to the point of where they are not following the rules. The manages I feel are only trying to be "The Boss" to get in with district to be promoted. They are working for themselves and not their employees. Managers are meant to work for their employees and district, not just one or the other. The manager their would tell their employees "Honestly I don't think you did anything wrong" yet the manager still punishes their employee. If someone overhears a conversation she isn't included in then she has no right to be offended. Plain and simple. If that was the case I would be able to harass every store. They call it an A-B conversation for a reason. The managers need to start treating their long term employees right.
Another reason I am very upset is that instead of keeping their long term employees at full hours or a lot of hours they have decided to cut a lot of their hours down and hire new people. All for the simple fact that you don't have to pay benefits. No other reason. They have been devoted to the company for so long so why can't you be devoted to them? They have earned it and worked a lot and hard for it so start giving them the hours they deserve.
I have never seen any better Bartistas than Audrey and Kyle. (Team Members there) yet I feel they are being put through what they don't deserve.
Please shape up management.
If your employees ain't happy, then how do you expect them to make your customers happy. Your stuff is already overpriced and those two bartistas are the only reason I am a daily visitor. So please treat them the way they should and don't jump on them because district says so. Stick up for your employees. Don't bend down to what they say. That's your job.
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by Nicole F. Posted Fri January 22, 2010 @ 12:11 AM
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You should have not identified the associates in question. This can
come back to really hurt them.
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I'd be upset with a friend who did this on my behalf, potentially
costing me my job.
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by Lisa H. Posted Fri January 22, 2010 @ 12:11 PM
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The "close friends". Yep, I'd be upset as well.
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They're always free to take another barrista job.
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by Donno Posted Thu January 21, 2010 @ 11:30 AM
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is third party, except you personally complained about the prices they
charge.
If the employees aren't happy they need to use whatever channels
exists within SB to resolve these issues.
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by NathanG Posted Thu January 21, 2010 @ 10:06 AM
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Employees become unsatified for many reasons. You have no clue what
those reasons "really" are so you really shouldnt be commenting unless
you work there and can see first hand.
As a manger with 18 employees under me I can tell you why employees
get upset just for an example
1) Employee went running to HR about me because she forgot to punch
out and when she filled out the sheet I made her put on the sheet 2:10
when she said she was here until 3. Problem is I didnt see her in my
kitchen after 2:10 at all, and when asked where she was she couldnt
give me an answer.
2) employee upset because they wanted to go home early to watch
football and I wouldnt let him because we were already short staffed.
those are just 2 examples that happened recently. So before you go
throwing rumors around about how bad management is you might want to
stop and think that it might not be all them.
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by Steve OH (IO) Posted Thu January 21, 2010 @ 9:23 AM
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Yet you do it yourself. Your entire letter is based on conversations
that you weren't part of. If the employees are having such a hard
time with management, why don't they go to their HR department?
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