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Can't A Girl Use the Bathroom, LA Fitness?
Posted Fri January 22, 2010 12:00 pm, by Victoria M. written to LA Fitness
Write a Letter to this Company
On 01/21/2010 I went to LA Fitness to attend the 6:45 p.m. Cycle class. I was in class 20 minutes early as the class is popular and fills up quickly. I was warming up on the bike and needed to go to the restroom. At 6:30 I placed a towel on the bike to let the other members know the bike was occupied. I returned from the restroom at 6:35 and another person was on my bike and my towel was removed and placed on the stero cabinet in the room. I asked the person why was she on the bike and why was my towel not on the bike. She stated the front desk clerk removed my towel from the bike and allowed her to take the bike. The class does not start until 6:45 and the instructor was not in class. I went to the clerk, Kim Brown and asked her why did she remove my towel since it was not 6:45, the class had not started and the instructor was not in class. She stated since I was not on the bike it was available to other individuls. I explain to her I went to the restroom and intentionally left the towel on the bike to let anyone know it was occupied. She then stated I should go to the restroom before I come to the gym and she had a right to remove my towel since I was not on the bike. Her comment was inappropriated and insulting. I asked to speak to the manager Phil Zella and explained the situation. He apologized but said there wasn't anything he could do. The class had not started when I spoke to the manager but he never said the clerk was wrong for removing my towel from the bike. He offered me a sport's bottle for my troubles. How insulting. I asked for the corporate office phone number and left the gym immediately.
Have professional staff members operate the facilities. Treat everyone with diginity and respect. Treat everyone fairly and post all requirements for classes visably and not change the rules without giving the members an opportunity to know the rules are changed. The employees should admit when they are wrong and accept responsibility.
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If a towel is left on a fitness machine at a gym, more than likely it was forgotten there by its owner. Even if it is obvious one is attempting to reserve the machine, I think the policy at most clubs is essentially, "Move your feet, lose your seat." You don't own it, your name's not on it, it's fair game. I don't believe it's fair to make others wait while someone goes to the restroom, others who perhaps took care of all their business before venturing out onto the gym floor. I suggest you visit the bathroom upon arrival, then choose a machine.
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by Nunov Y. Posted Thu January 28, 2010 @ 4:10 PM
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If someone puts their towel or anything else on a seat, it's universally understood as a placeholder. Most well-meaning people read that placeholder as "I'm coming back, please don't take this spot."
I have no doubt she understood very well that someone had reserved the bike with the towel, and that her response to the signal for "I'm coming back, don't take this spot" is "who cares; I don't care about anything but my own immediate needs and wants, and courtesy is not a priority for me, so I'm going to take your spot anyway, nyaanie-nyaanie-nyaah-nyaah."
The front desk clerk wasn't hovering around the bikes waiting to usher customers to available bikes. The front desk clerk more than likely had to be summoned by Princess here from behind the desk to remove the towel and validate her bike-rustlin' scheme.
She roped in the front desk clerk, probably not in the friendliest way, to help her claim the bike, which spells "passive aggression" in 96-point Arial Bold, as far as I'm concerned. Aggressive enough to take the bike you'd marked, but too cowardly to do it without enlisting the front desk to do it for her.
I'd have just gone out to the open area where the stationary bikes and ellipticals sit, and worked out there, instead of in the class. But if I saw a way to sabotage the passive-aggressive wench on some other occasion, don't think I wouldn't take the opportunity. If you see the beeyotch get in the showers, for example, pick up her clothes (or an integral part of them, such as her pants or skirt) and leave them in a sink in plain view, fully saturated with water.
People know what the towel means. You wanna play that way, and pretend like you don't know what the towel means and you had to get the staff to remove it for you, I think you deserve whatever you get.
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by Anonymous A. Posted Thu January 28, 2010 @ 7:00 AM
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The employees aren't wrong in giving up the bike to another member- in fact, how would you expect them to know that you went to the bathroom? They may have just thought it was someone else's towel left from the previous class. How were they supposed to know? Where is there to admit wrong and assume responsibility? For what?
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by Mnemosyne Posted Tue January 26, 2010 @ 2:25 PM
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It reminds me of lounge chair hogs on cruises! Not that you were hogging the bike, I see the logic and necessity, it just struck me as similar with the whole towel thing.
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by NathanG Posted Mon January 25, 2010 @ 10:32 AM
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I'm torn on this. When I used to goto the gym it was a smaller one in town that was privately owned.
It used to drive me nuts when someone would plant their stuff down on a piece of equipment and then just leave it there. I had to get the manager quite a few times to remove it, but he would always ask to wait a few minutes to see if the person just ran to the bathroom.
A couple of times he would remove the stuff and the person would show up 10 minutes later yelling at me.
Sometimes the stuff would be there 20-30 minutes.
On the other hand I understand that if you finally get that piece of equipment and have to run to use the bathroom its tough to give it up.
I guess it would have to come down to whatever the gyms rules are.
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If it was filling up, couldnt you just tell someone nearby to watch your stuff, while you run to the restroom quickly.
Perhaps this may have helped
Good Day
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by Kalphoenix Posted Sat January 23, 2010 @ 1:07 PM
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I've never joined a gym, so I guess my opinion of the matter is based on what the "official" rule of the gym are in dealing with this matter, and not what the patrons "make up" for the rules. I haven't checked on their website or whatever, but when OP mentions the gym "changing the rules without notice," was this an actual rule of the gym? Or was it a form a courtesy utilized by the patrons and NOT a rule of the gym?
I do think the clerk was out of line saying that OP "should have went to the bathroom" before she left her home. A simple "bikes cannot be reserved while others are waiting for them" (if this is indeed policy) would have been more professional and less accusatory.
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by franese Posted Sat January 23, 2010 @ 9:58 AM
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You're right...in my gym there are two types of spin classes - the more popular times you need to reserve a bike, and the others it's first come first serve. I go at 6:30 in the am before work - I put my towel on the bike and then go to the locker room to change - as does everyone else (and it is encouraged by the instructor to make sure you get a bike). Everyone respects the fact that you have "reserved" a bike.
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I suspect the other responders aren't frequent gym goers.
My only advice is to not only use a towel next time, but also put your water bottle, and maybe even a magazine/book (even if you don't intend to read while you're on the machine), on the machine, to indicate, "I was here, I'll be right back."
The person who got on your machine knew full well that you would be back to use it.
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by PepperElf Posted Fri January 22, 2010 @ 8:47 PM
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i've never heard of reserving a bike before a class either.
although you're annoyed i can see the gym's point of view.
if they simply left all bikes "untouched" where someone had left a towel, then the people who workout and leave towels behind would therefore have a bike "reserved" for the rest of the day.
more importantly if the class fills up and there's perhaps one or two bikes left that have towels on them... then yes they have the right to de-towel the bikes.
as far as they know the person who "reserved" the bike scampered off.
and yes their suggestion of using the restroom first isn't a bad one. even if you disliked the suggestion it does solve the issue.
they are under no obligation to enforce rules that the patrons invent for themselves
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I agree with the OP completely. This is standard at many gym classes. The towel indicated "I'm here, I'll be in this class, and I will use this bike."
As a frequent gym attendee, this is standard practice and MANY people do this. THe gym staff handled this inappropriately.
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Just because
by Mundo Cani D. Sat January 23, 2010 @ 1:22 PM
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depends
by jeishere Mon January 25, 2010 @ 9:07 AM
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by Donno Posted Fri January 22, 2010 @ 7:46 PM
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Maybe LA Fitness doesn't go by this rule. Did you see it posted somewhere that equipment may be reserved by placing a towel on it?
"Her comment was inappropriated and insulting."
How is explaining that you can't reserve equipment with a towel, and if you need to use a restroom you should do so before getting on the equipment insulting?
"The manager ... never said the clerk was wrong for removing my towel from the bike. He offered me a sport's bottle for my troubles. How insulting." The manager apparently didn't feel the clerk was wrong. He offered you a small token to smooth over the misunderstanding on your part that you didn't understand the procedure. You didn't accept the resolution, and translated his offer into to an insult.
"Have professional staff members operate the facilities." From my read, Kim and Phil acted professionally. I didn't feel they were rude or insulting as they explained the procedures to you.
"The employees should admit when they are wrong and accept responsibility." I didn't see evidence the employees were wrong, but it is possible they were if the customer is always right.
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by Steve OH (IO) Posted Fri January 22, 2010 @ 3:53 PM
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should another paying member sit around watching your towel hog the equipment? You know it's a popular class,and you want fairness for everyone. That includes not tying up the cycles while others are waiting. Do you really need them to have a sign saying this? You say they should "not change the rules without giving the members an opportunity to know the rules are changed". Do they have a sign saying that you *can* reserve equipment by leaving a used towel on it?
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Confusing
by Donno Fri January 22, 2010 @ 7:53 PM
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