I AM TIRED OF MCDONALD's PUTTING SAFETY ON THE BACK BURNER!!

If this were the first or second time, I'd be on your side here, but
really after two instances, you should NEVER go back there again. You
knew what you were getting into by ordering there, so caveat emptor.

If you're really THIS PICKY about your food, maybe you should just buy
the stuff and make it at home yourself.

"I am expecting a baby and WILL NOT continue to put MYSELF or MY
UNBORN CHILD at risk, by eating at this store!!"

Since you claim you've had "multiple instances" of this practice, and
they still haven't cleaned up their act, then I don't know why you
HAVE continued to eat there at all, especially while pregnant.

Usually I'm the one saying the onus is on the restaurant to get it
right, and I still believe that, but frankly, if a restaurant has
violated the health code (as you claim) numerous times, that's not a
place I'd choose to eat at.

If the person at the order window does not read your order back to you
you should stay there until they do.

who are you to educate the employees about food health and safety
codes?

If the grill was closed and your order was not accurate, she should
have given you a refund, not a sigh. While a less than optimal
situation, there are better ways to handle it.

Additionally, I fail to see how sending food back, fixing it, and
sending it back out again violates the health code. You do not mention
the state this location is in, so I cannot research it myself. Would
you be willing to please cite where you found this? It is intriguing
to me as a food service employee and someone who will soon be a
certified food service manager.

I certainly understand the frustration, about the part where the order
was incorrect. Whether it's McDonald's or the best steak house in
town, when you pay for a service/product, you should expect to receive
it correctly.

In today's economy, it seems like there should be a push to please the
customer and work extra hard to give quality and accurate service.

Sadly, with many companies, including Sprint and DirecTV, they just
don't seem to give a damn.

Perhaps the writer was looking out others and not wanting to spread
HER germs from touching the food and inspecting it back into the
kitchen....although with the comment regarding her unborn baby I
suspect she was more concerned about herself.

Anyway, if you think this is bad, I suggest you never send your food
back in a sit down establishment. Unless you are getting an entire
plate completely re-cooked, you will get portions of your first meal
back (veggies, baked potato, etc), but warm from sitting under a
heater. Again crossing the "threshold" of the kitchen

Oh, so you're the local health inspector? You seem to know about a
health code violation that other posters who work in the food industry
don't seem to know about.

Anyway, you flipping out at the drive-thru probably put your unborn
child much more at risk than that sandwich ever would have.

I think I know what part of the code or rule you mixed up, the only
time they need to throw the food away is when the customer is not
going to be taking the food back. So, say you got a big mac and had
asked for a mc chicken, you hand them the big mac back and they must
throw that one away, however, if you asked for the big mac with extra
pickles and they forget and you hand it back, they can just correct
your original order. Make sense?

There is no hygene issue here since you handled your own food and were
getting them same sandwich back.

However, this is resturant food we are talking about, not to freak you
out or anything, but are you aware of how many people handled your
food and how many places your food traveled before it even got to the
resturant? And then how many people handled it once it was there?
When you sit and think about it, it is kinda gross.

eating fast food is not safe - nutritionally.

Does your doctor know you are eating McDonalds?

I don't think your unborn baby was at risk in any way.

The only thing I can think of is ... pregnancy hormones are taking
over. I say this only because other moms (including on this site)
have said the hormones can make you wacky.

My pregnant coworker said she cried over ketchup at home the other
night.

I have learned that when you have a complicated order - multiple
sandwiches with additions or subtractions it is better to go into the
restaurant than to try and place an order in the drive thru.

Frankly I am kinda surprised they attempted to make the McDouble with
swiss cheese and Big Mac Sauce. The McDonalds in my area do not make
substitutions like this.

They made the food. You touched the food. You gave the food back. The
same people that MADE the food corrected (or tried to) the food. You
could have put germs on it yourself. Your food isn't sterile. It
wasn't sterile when it was put into the wrapper the first time. It
probably sat next to the window while you came around. It's not like
germs think--"Oh! Window threshold! Time to infect!" That wrapper
isn't a germ barrier. How could you possibly "violate" the health code
by bringing something back in to correct it?

And seriously, with you YELLING at her, do you expect her to be a
barrel of sunshine?

With my son it was Taco Bell burrito supreme's w/ KFC Mashed Potatoes
and with my daughter is was Jolly Ranchers.

"I am expecting a baby and WILL NOT continue to put MYSELF or MY
UNBORN CHILD at risk, by eating at this store!!" - I'm glad you have
decided to live a healthy lifestyle and stop eating this garbage

"I will be taking my business to your competitor, right across the
street!" - I hope you mean Subway.

Does that make it true?

I have gone through a food safety course, and I never heard anything
about a threshold other than as pertains to times and temperatures.

Perhaps you could cite a specific reference that details the horrible
infraction that you allege to have occurred. That way McDonald's
would know what you are talking loudly about.

I'm not aware of any health code violation with taking your food back
to fix it. I am a Ceritified Dietary Manager with Serv-Safe
certification so I have studied food code.

Since the only hands to handle your food made it in the first place it
wouldnt be any worse than when it first came out. Food can go out to
the customer, then return to the kitchen and return to the same
customer. We have had food come back to be altered many times (a few
times with the state inspector standing right there) and its never
been an issue. We fix the problem and it goes back out.

Now you are not allowed to take food that has been passed out to a
customer and just throw it back in the kitchen to be resold to another
customer.

Back to the original issue, if you have a problem with the food then
just let them know what the problem is and ask it to be fixed.
yelling, or trying to educate them on food code isnt going to make it
any better. Esspecially at 11pm at night when they are probably
closed. Theres a good chance you were the last customer of the night
and they did shut everything down. In this case come back when the
manager is on duty or ask for a gift card since they screwed up your
order.

I didn't know they could put Swiss or Mac sauce on a McDouble. Back
when I rode my dinosaur to work at McDonald's, the rule was: If it's
on the basic sandwich, you can add more or take it off. If it's not
on there in the first place, too bad.

One possible problem in your scenario was the time of day. If this
McDonald's closed at 11, you very likely did hit the very last heat on
the grill. Employees have to get home, too, and child labor laws may
apply.

Happily, you have found a perfect solution to this frequent disregard
for health codes: You're going elsewhere.

Best wishes to you and your upcoming bundle of joy!