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 USAA failed to promptly handle my claim
Posted Fri February 5, 2010 12:00 pm, by Lisa P. written to USAA Casualty Insurance Co
Write a Letter to this Company
I wanted to inform you of my recent experience with your company...
My car was hit on Dec 23 2009 by a delivery truck and we involved our insurance company(you)it took 2 wks to get an adjuster out to look at our car which we had a rental car set up through you then we took our car into the auto body shop and there was more damage than the adjuster had listed so the car took longer than expected and then the worst thing happened to us we lost our baby and while I was in the hospital having surgery we hit our rental limit and NO ONE bothered to call us and tell us instead they started charging our credit card so I call your office and even though it took you 2 WEEKS for your adjuster to come out and you FAILED to inform us that we had capped out our rental insurance we paid the price! It is good to know that in a crisis that we can depend on you to fail us! It was the other drivers fault and they were paying for everything the only reason that you were involved was to look after our interest and you failed in so many ways! My husband and his family have been with you for years so they are all shocked and I can guaranty you WILL be losing us ALL after this!
I just want the public to know what kind of company this is so they will not make the same mistake we did by chosing to be insured by them.
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by KB45 Posted Mon February 8, 2010 @ 12:43 PM
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In most cases your insurance company can go after the other persons
insurance company to resolve this. The question is are you working
with your insurance to resolve this? I am guessing like others then
that the delivery truck had no insurance and that USAA will be suing
the delivery company on this. Now we realize your in a crisis but if
the adjuster failed to show for 2 weeks then you would have called to
find out why. Secondly the adjuster is usually required to tell you
where to take the vehicle for servicing, and would work directly with
them to resolve any changes. I agree that they needed your permission
to charge your credit card, that is wrong. How about getting credit
card company to dispute the charges? Then USAA should also compensate
you for any fees and late charges incurred as a result. Agree that
things like this are way sressful, but hopefully persistence will pay
off. Best of luck in this.
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by USAA R. Posted Fri February 5, 2010 @ 5:50 PM
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Lisa, I’m a representative with USAA and noticed your posting. I'm
very sorry to hear of your loss and offer my deepest sympathy.
I understand that you had some problems regarding a recent auto claim
and I'd like to get you in touch with someone who can help.
If you’d please contact me at socialmedia@usaa.com with additional
information about your claim, like a claim number, I will investigate
the situation further.
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Whose insurance did you file under?
If it was not your fault, why would you file under your own
insurance.
Im confused
Good Day
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Absolutely
by Donno Fri February 5, 2010 @ 2:58 PM
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Sure
by KB45 Mon February 8, 2010 @ 12:45 PM
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Exactly!
by amh Sat February 6, 2010 @ 4:51 PM
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SHARED LETTERS 
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