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The "Greeter" policy at Wells Fargo

Posted Thu February 11, 2010 12:03 pm, by Jason R. written to Wells Fargo

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The new policy at Wells Fargo of having a greeter standing at the front door is annoying. Having a teller get in my face and shout "Good morning, welcome to Wells Fargo" as soon as I walk in does nothing for me. This practice is especially annoying when the bank is busy and this teller, instead of helping customers get on with their day, continually shout "Good morning, welcome to Wells Fargo" at new arrivals. When the line becomes especially long, the teller goes around to the people in line and assures the customers that they "Appreciate our patience" and that they'll be "right with us." If they really appreciated our patience, they would get behind the counter and move customers through so we can continue with our lives.

I'd like the greeter to go back to being a teller or I'm going to take my business elsewhere.


Reply



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by VerizonRuinedMyLife Posted Thu January 31, 2013 @ 10:48 AM

I almost got into a fight with one of these guys yesterday.

If I'm having a good day they're a regular nuisance, but if I'm having
a bad day... They focus in on me like they're Predators who can sense
unhappiness in customers and want to punish them for it..

Reply
by nurav Posted Thu February 25, 2010 @ 12:25 PM

This reminded of this one scene from "Bill and Ted's Excellent
Adventure" where Napoleon is at an ice cream place and two servers
come up to the table screaming "Ziggy Piggy Ziggy Piggy".

The new Cici's pizza that opened up by my place had its employees
scream out "WELCOME TO CICI'S" every time someone walked in. The
screaming was loud, obnoxious and
embarrassing. I wonder how many pizzas they must have dropped, burnt
by turning their head around and screaming :D.

Anyways, sorry for drifting away from the issue. I agree with you. I
don,t like people being in my face. Not just that its just common
sense to have a teller behind the counter during rush hour than have
him exchanging pleasenturies at the gate.

Reply

by Nay Posted Wed February 24, 2010 @ 6:53 PM

Yes. I would prefer to be left alone. I especially find it awkward
when everyone else around me is greeted except for me. It doesn't
happen often, but it always weirds me out.

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I do understand that the greeter might not be able to process transactions. by Nay Wed February 24, 2010 @ 6:56 PM


by I'm back Posted Mon February 22, 2010 @ 12:03 AM

How do you know this person is a teller? In Canada we have a bank that
has a person simillar to that. He/She is not a teller and can only
provide help with ATM problems, setting appointments for
loans/mortgages, and general banking info.

Reply

by Donno Posted Thu February 18, 2010 @ 5:36 PM

if the bank provided a sufficient number of tellers to handle the
crowds, and not assign a manager with a painted-on smile to keep
everyone quiet while a few tellers work their way through the
customers.

Sadly, I was scoping out a new bank yesterday, and I settled on one
that does this "greeter" practice. Sigh.

Reply
by KJCat Posted Tue February 16, 2010 @ 6:05 PM

Well, I would just like to say, "Good afternoon to you all, and thanks
for visiting Planet Feedback!" Oh, wait...was that annoying?

Reply


by Casmly Posted Tue February 16, 2010 @ 5:51 PM

I've noticed that my large chain bank does this too. There are also
only 2 tellers at the front where I know at other locations a few
years back there were always at least 4.

I personally have no issues with what the banks are doing. Sure, I'm
certain they are making some customers angry by increasing the wait
time and placing a poorly paid imitation teller at the front.
However, how many times do we hear lines like Use your local bank, or
How can these banks get away with charging such high fees etc. etc.
The banks are going to make up the difference some how.

Reply
by Mnemosyne Posted Tue February 16, 2010 @ 11:33 AM

I detest fake sentiment of any kind. I agree, just do your job
quickly, competently and with a professional attitude and I will be
happy. I try to avoid dealing with salespeople, tellers, agents etc
whenever possible by utilizing the internet.

Reply


I agree by Nay Wed February 24, 2010 @ 6:47 PM

by MissUK Posted Mon February 15, 2010 @ 8:30 AM

Something like that strikes me too as being over the top. It reminds
me of a shoe shop in my local mall (in Vienna, Austria) where the girl
on the till has obviously been told to say hello and goodbye to every
single customer, while she is busy on the till. So the poor girl is
continually saying hello and goodbye (in German) and to me it is
annoying and totally unnecessary. As long as the staff are vigilant
and around to assist when necessary, we don't need this stupid
greeting. It does put me off the shop slightly.

In restaurants that is ok but in shops and banks? No!

Reply

by haranj Posted Sat February 13, 2010 @ 10:27 AM

for this - banks with greeters, or at least where the tellers say
hello when you walk in, are much less likely to be robbed. Bank
robbers want anonymity, they want to sneak in unnoticed,they do not
want to realize that one or more people has looked them in the face
and talked to them.
Looks like it will be the wave of the future, so get used to it.

Reply


that's a very interesting point - and it serves EVERYONE'S interests really. by PepperElf Sat February 13, 2010 @ 11:44 AM

this is where I read about it by haranj Sat February 13, 2010 @ 3:10 PM


Maybe in some places, but this doesn't explain all by Donno Sun February 14, 2010 @ 11:36 PM


Re: The "Greeter" policy at Wells Fargo by LadyMac Fri February 12, 2010 @ 2:22 PM

by Donno Posted Fri February 12, 2010 @ 4:30 PM

is when your bank goes from one in which you walk in, and you are
either first or second in line at a teller, to a situation in which
there is a long line of people waiting and only a few tellers working.
You really aren't in the mood to chit chat with someone whose purpose
only seems to be to keep the lemmings subdued. And at our bank, the
person was so obviously going out of their way to come up with a
reason to speak with you. It was as if they were bored out of their
mind standing there - not surprising. I don't mind exchanging
pleasantries with the teller, but the door minder, eh I don't think
so.

I don't know this is what happened to the OP, but it happened at our
BoA bank. Nobody likes change, I guess, and it is very frustrating to
go from no or a short wait to a long wait (it could be 15 minutes at
our bank).

I am convinced it is cost cutting. I can see the bank has to pay
maybe $25 an hour with benefits for a teller. That has to be earned
somewhere.

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by ST Posted Fri February 12, 2010 @ 8:59 PM

The Wells Fargo near my house has done that from time to time. I get
the impression that it's someone in a management capacity. When I've
seen them, they're ensuring that people making deposits have the
deposit slips ready to go, doing what they can to expidite the
transaction when you get to the teller.

If it is a manager, they may not be able to be tied down to one
specific position. If they're 'greeting', they are able to move about
the branch.

Reply


According to the LW below, by Just Simply Bella Sera Sat February 13, 2010 @ 8:37 AM

by RowdyRetailer Posted Mon February 15, 2010 @ 9:51 AM

25 bucks an hour? I think thats a bit high, maybe in california
though.

I have hired bank tellers to do my stores bookeeping, and I see their
previous rate and experience, and most do not come to anywhere near 25
dollars an hour, 15 dollars an hour is the average.


Good Day

Reply

by RedheadwGlasses Posted Fri February 12, 2010 @ 1:24 PM

I agree. Maybe they are trying to immitate walmart?

Reply


walmart wannabes? God help us all! by Chadg Fri February 12, 2010 @ 3:27 PM


by Chadg Posted Fri February 12, 2010 @ 12:25 PM

I agree, i would much rather be in and out quickly. If these banks are
in such deep trouble with their money, how are they able to afford to
hire people who basically do nothing? If this person is trained as a
teller, they should be "tellering" and keeping the line moving. Why
have eight windows if youre only going to open one or two? I
appreciate sincere customer service, but this seems like an empty
gesture.

Reply

by Nate. Posted Fri February 12, 2010 @ 11:57 AM

Agreed, these people are annoying. I hate it when my bank has a
greeter that comes up to you in line. It does nothing to enhance my
experience at all.

Reply

by Just Simply Bella Sera Posted Fri February 12, 2010 @ 7:58 AM

I agree with your letter. However, like the door greeters at Walmart,
this person probably isn't trained to just jump in and help with
banking transactions.

I think a lot of people appreciate friendliness and good customer
service but would prefer to see it applied when their turn comes in a
reasonable time.

Reply

The "Greeters" are tellers by Jason R. Fri February 12, 2010 @ 3:07 PM


noting the bank robbery comment above - this may be in order to prevent robbers from using peak hours & confusion to conduct the stealing by PepperElf Sat February 13, 2010 @ 11:46 AM


But if they do this as a theft deterent, by Just Simply Bella Sera Sat February 13, 2010 @ 4:55 PM


by ams1001 Posted Thu February 11, 2010 @ 8:18 PM

Maybe this person is not trained as a teller, and therefore can't just
get behind the counter and help.

I can understand your frustration, though.

I go to TD Bank; I went in once and the line was really long. Part of
the problem was a customer with some complicated transaction going on
(it was also Friday, post-work, and close to Christmas), but someone
came out and went down the line, collected the simpler transactions,
took them in the back, and came back out a few minutes later with
receipts.

Reply

by RowdyRetailer Posted Thu February 11, 2010 @ 3:51 PM

Maybe the greeter is an undercover cop there for you protection???
HMMMMMMMM



Good Day

Reply


by Donno Posted Thu February 11, 2010 @ 3:14 PM

put this policy in place. This physical bank is where my family did
its banking for 50 years, and BoA had bought it about 2 years
earlier.

They had a manager out there doing this. "How was you holiday" came
out of her mouth if the calendar showed a holiday a day or two
earlier. It's one of her business how my holiday was, and she has
nothing better to do?

Near the end of our banking relationship, the manager had a steel box
in her hand that held a paper pad. She asked to take down my deposit
information and handed me a paper receipt, assuring me my check would
be deposited and "have a ice day".

What the heck? This is what the young women with the low-cut blouses
are supposed to do, and they give me a computerized receipt. That's a
win-win compared with the middle-aged person with TP for receipt
stock.

I agree with you - take the money they are paying this bonehead and
pay another teller, so the line doesn't stretch out the door. We
NEVER had long lines at our bank until BoA took over.

I jettisoned BoA like an old scab and never looked back. I would
suggest the same for Wells, but I own stock in them. In a recent
survey, they came out near the top of the large banks. But they were
still down the list from regional banks and credit unions.

Reply

by Harleycat Posted Thu February 11, 2010 @ 2:24 PM

Wow! Most of the complaints we get here is that no one greeted them
when they entered a place of business.

Reply
by andbran Posted Thu February 11, 2010 @ 1:47 PM

i think its odd when someone complains about a bank being friendly.

Reply


I don't think you understand by Donno Thu February 11, 2010 @ 3:29 PM

What? by sarahsmile Fri February 12, 2010 @ 11:24 AM


Read Donno's original post above. by Just Simply Bella Sera Fri February 12, 2010 @ 1:37 PM


I agree you are entitled to a machine receipt... by Casmly Tue February 16, 2010 @ 5:12 PM


by NathanG Posted Thu February 11, 2010 @ 12:23 PM

Look slike they may be taking it a bit too far. My bank has a lady
that sits at a desk right when you walk in and she says hi and answers
any questions, but she is also doing work while sitting there.

WF seems to be doing it to an extreeme.

However, if something like a greeter chases you from the bank there is
probably more than just that about them that bugs you.

Reply

Awkward tellers by Steve K. Fri May 28, 2010 @ 4:00 PM




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