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Apple should improve it's insurance - and make a stronger screen
Posted Mon March 1, 2010 12:00 pm, by Mary S. written to Apple Computer Inc
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I am a huge fan of Apple products and was more than thrilled to buy my first iPhone a year ago. AT&T encouraged me to pay for insurance on my phone. So I pay $5 a month for lost, stolen, broken insurance. Two months ago I was in a car accident and the screen on my iPhone cracked. When I brought it to the store I was told there was nothing they could do to help me as the insurance I bought doesn't cover my iPhone or at least the damaged that had occurred. So now the crack is spreading and my phone is in worse shape then ever. Apple told me if I'd like to completely void my warranty I can pay $150 for a new screen which is outrageous seeing as I can pay $200 in 6 months for a better faster iPhone to replace this one.
I would like Apple to provide costumers with a better insurance plan for the iPhone and to make a stronger screen. I would also like to see if any other options can be explored for a replacement.
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by Manny R. Posted Sun September 12, 2010 @ 12:02 PM
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It's a good thing you came out ok from the accident. That's the most important thing than to worry about some phone.
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by PepperElf Posted Tue March 2, 2010 @ 6:26 PM
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order up some dragonskin and make an ipod protection case out of that.
i mean if it can stop bullets, it might protect your ipod too
tho it would be one very expensive case
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by Nicole F. Posted Tue March 2, 2010 @ 1:39 AM
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True story--my sister drove over her iPhone (and I have no idea why or how it happened) and the touchscreen, though badly cracked, still operated completely.
I think the screen is very strong.
She eventually replaced the phone for cosmetic reasons.
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by billt Posted Mon March 1, 2010 @ 1:31 PM
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I went to the att web site found this link:
http://www.wireless.att.com/learn/basics/choosing-features-services/wi reless-insurance.jsp
when i pulled up the current brochure "View current brochure with complete Terms & Conditions of your coverage" the I Phone is not a covered device my question is why are you paying ATT 4.99 per month for absolutely nothing?
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by Donno Posted Mon March 1, 2010 @ 7:52 PM
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AT&T has a devices covered page dated 2/2010 and the iPhone is specifically stated as not covered.
Applecare doesn't cover damage or stolen iPhones, and I think it is a one time $69 charge.
I am confused about exactly what insurance the OP has and with whom, at $5 a month.
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that the contract is up in 6 mos. anyhow. Can you possibly tolerate it until then?
And have you considered claiming your broken phone as part of your insurance claim for the accident? After all, it was due to that incident that the phone was a loss. I'm obviously, not sure of the specifics of your policy, but it certainly couldn't hurt to try. At the least, perhaps they would cover the $150 to replace the touch screen.
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by Donno Posted Mon March 1, 2010 @ 10:23 AM
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"I would like Apple [...] to make a stronger screen." They don't make phones to withstand car accidents, just as they don't make them to tolerate falling off buildings.
If they made the screen stronger, the phone would be heavier and larger and more expensive, and it would never be strong enough to go through a bad accident.
Phone insurance isn't "bumper to bumper". In fact, the *screen* of a phone usually is not insured.
We hear story after story from phone owners of all manufacturers who screens end up cracked and they are surprised that their insurance doesn't cover the damage. It must be shown somewhere in the paperwork.
I would buy a new phone at this point. It doesn't sound worthwhile to fix this one.
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by NathanG Posted Mon March 1, 2010 @ 8:28 AM
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I have the same thing with my Palm Pre
Its apparently universal. The insurance covers everything EXCEPT the screen. The way it was explained to me is the screen is 99% of the device so replacing that is the equivilant of getting a new phone. The insurance covers everything else on the phone except the screen. So battery, in my case keyboard, scratches to the case, broken button etc. are covered.
It cost me $100.00 to get my palm pre fixed. Looks like its the same for you.
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Either your insurance(or if it was the other cars fault their insurance) might carry property damage. You might be able to claim your broken Iphone.
I would check that out if I were you.
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