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 TB or not TB?
Posted Mon March 22, 2010 5:13 pm, by Tom M. written to Taco Bell
Write a Letter to this Company | Rate this Company
I like Taco Bell a lot. That is why I am taking the time to help them improve.
Last night I entered the drive-through with my family. We hit a language barrier with the lady serving the drive-through (English was her second language). I was feeling pretty patient and tried three times to get my order entered correctly but each time she had gotten it wrong.
I sensed that she was getting embarrassed or annoyed too, so I told her we would park and go inside to order. My wife decided to go in alone. It took quite a while for her to come out with the food and this story.
She said that when she got up to the counter the person had to excuse himself to cover the drive-through because the drive-through person had to take a break. But instead of simply asking that people in the drive-through to hold for a moment, he proceeded to take their order while my wife waited at the counter. She was too mad at that point to say anything so she just waited. Not a pleasant experience.
This is my suggestion Taco Bell. Make your menu easier to order off of. Refer to McDonald's menu and you will see that every meal has a number next to it. If you make it easy to order, language barriers will become less of an issue and you will have fewer upset customers. Oh, yeah…consider the first come first serve policy.
By the way...the new shrimp taco is pretty good! :)
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by R.E.D Posted Sat March 27, 2010 @ 9:54 PM
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I just have to say, thank you for writing such a polite letter! It is
so refreshing.
I really hope Taco Bell takes your advice to heart, at least for the
things that can be simplified. It would make it much easier in the
long run.
Sorry your wife had an unpleasant experience, but I am glad you liked
the shrimp taco!
^_^ hopefully your next visit will be awesome.
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by PepperElf Posted Fri April 2, 2010 @ 3:59 PM
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I think this must be the most politely written letter on this site on
the topic of language barriers at a business in the U.S.
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by olie Posted Mon March 22, 2010 @ 8:03 PM
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Like McDonald's, though, there is a lot on the menu that doesn't fit
into a combo meal. Cinnamon chips. An extra side of refried beans.
Even combo meals have choices--hard shell or soft shell? Which
drink? Would you like any sauce with that? What kind? How many?
Then, of course, there are the "no onions" and "extra sour cream"
orders.
Add in a language barrier and a busy DT. Everybody is likely to be
frustrated.
At least your patience paid off with the shrimp taco.
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