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 Lawsuit
Posted Tue March 30, 2010 12:11 am, by Krystal O. written to American Furniture Galleries
In October of 2009, my boyfriend and I found a dining set that we both loved. He went back without me to purchase the set. The sales person filled out the invoice for 1 table with 4 leafs and 4 chairs. He wanted to be sure he understood exactly what the set he purchaced included, so the sales person clearly wrote on invoice "As Shown On Floor". He paid half of the balance and agreed to the rest upon delivery. A few days later we received a call from the manager. The sales person miscalculated the sale and we would have to pay significantly more than what we were quoted. We tried to speak to the manager in person because we were very displeased with the situation, but he was very rude, insulting, and even raised his voice at me. He said that there was nothing he could do and that we had to pay the additional money. According to my lawyer the invoice is a legal document which this company must honor. My lawyer mailed and faxed the manager a letter on my behalf and the manager refuses to acknowledge the law. As a result, we will be taking this company to court.
We would like for them to honor the document that states the price that was quoted to us and deliver the dining set that we purchased four months ago.
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by laundryboy Posted Wed March 31, 2010 @ 6:15 PM
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I think they are going to call your bluff. I am not a lawyer but I’m
pretty certain that you wouldn’t prevail in a lawsuit, plus a couple
of hours of an attorneys time would cost you more than the
difference.
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Its too late now but the manager could have been a bit more customer
friendly in this issue and explained why the price difference.
You never said if the manager offered to refund your money. Had he
done that then I would have taken the money and gone somewhere else.
Also it seems that this salesperson was not knowledgable in the
pricing of the table set. I am sure if the manager was that gruff and
rude the employee is probably no longer employed there.
Keep us posted...it will be interesting to see what happens.
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by Donno Posted Tue March 30, 2010 @ 10:14 AM
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that if the salesman made an error on the invoice, the sale should
either be cancelled or the amount should be adjusted to whatever it
should be. I don't think you should get an unspecified discount
because someone made an error.
I don't know what significance "As Shown on Floor" has. Anything
could have been on the floor, and who knows today what was sitting
there.
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by NathanG Posted Tue March 30, 2010 @ 8:01 AM
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Most invoices have some small print on the bottom stating that the
actual price may vary from the estimated price.
My question would be if you looked at the table, saw the price why
wouldnt you say anything when you got the invoice and saw a different
price? Assuming of course the table was labeled and/or the salesman
didnt give you the wrong price at that time. Everytime I have gone
into a furnature store everything is clearly marked. So one would
assume you saw the price on the table and chairs. If they are not
honoring that price then you have a case, if the salesman screwed up
his math on the invoice then I would have to say you dont.
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Many times
by NathanG Wed March 31, 2010 @ 12:35 PM
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If you are taking him to court, then why are you writing him this
letter?
Good Day
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