Just Nasty. No thank you IHOP

I'm amazed that so many people pay for food they can't eat.

If the customers refused to eat from the dirty tables I'm sure they'd
clean up their act pretty quickly.

I liked your letter. It covered all the areas I can imagine wanting
to know about.

Eww..the smell of bug spray makes me sick let alone eating along with
it! You should have called the headquarters and complained that the
spraying is unacceptable when there are people in the vicinity eating.
Futhermore it seems like they have a pest problem

That is absolutely disgusting.

It is clear from the health-reports that this location is a loss with
no interest in cleaning up their operation.

I am encouraged that OP is deciding to no longer visit this
establishment, though if it had been my case, I would have either left
after the spray was distributed, or I would have denied accepting the
food and walked out of the building, posthaste.

Blech. I hear nice place's kitchens are bad enough. What is THIS
IHOP's kitchen like?

and had a lovely conversation with the server about the color of her
underwear. She told me I guessed the right color, but I didn't obtain
further confirmation.

I can't remember anything about the food on that visit. I used to
order the international crepes, but the fact of the matter is they
were kind of gross.

Look at the list of inspections and results Bill posted below.

Here is one snippet:

Critical Procedures Inspection 21-Sep-2007 4 critical
Follow-up Inspection 8-Feb-2007 2 critical
Routine Inspection 29-Jan-2007 6 critical

If the health department doesn't see fit to do more inspections after
3 consecutive visits with multiple critical violations, one can see
how some uncaring managers might conclude that keeping a clean
environment doesn't matter.

You had me at "insect killer". No way would I eat in a restaurant
where the manager thinks its okay to spray an aerosol container
containing a pesticide near where people are eating.

That's disgusting.

"If this filth is what a customer sees at the table then what is the
food like?"

If they don't care what you SEE, imagine how filthy the kitchen and
food storage areas are!

Rachael P.

If you don't hear back in what you think is a reasonable amount of
time I suggest that you go to IHOP.COM.. Select CONTACT US at the top
right corner of the home page and Select Restaurant Operations to fill
out their form. You can fill in the name, rank and serial number and
paste the remainder of your letter.
With that, it goes without saying, that we would like to hear how this
is resolved so please stop back.

BillR.

dirty menu... now that one i can overlook, especially if i'm in a good
mood.

i had that happen at an ok-ish restaurant just last week. asked for a
clean one and was given a clean menu and they were polite (actually
they looked embarrassed) but... eh they fixed it so no worries.


as for the dust and hair on the stuff... yum yum.
i can understand not wanting to go back.

if they will not respond to any of your comments there is one thing
you can do that will get a response...

call the board of health. they can't ignore the boh when they come
knocking to inspect the place. =)

Ihop #4411
Facility Location:
2831 Plank Road
Fredericksburg

Facility Information:
Facility Type: Full Service Restaurant
Phone Number: (unknown)
# of Critical Violations on Last Inspection: 2
# of Non-Critical Violations on Last Inspection: 6


Definition of critical and non critical violations

Facility Inspection History:
Click on an inspection link below to see additional details

Inspection Type Inspection Date Violations
Routine Inspection 28-Jan-2010 2 critical
Routine Inspection 3-Feb-2009 2 critical
Routine Inspection 18-Mar-2008
Critical Procedures Inspection 21-Sep-2007 4 critical
Follow-up Inspection 8-Feb-2007 2 critical
Routine Inspection 29-Jan-2007 6 critical
Follow-up Inspection 7-Jul-2006 0 critical
Follow-up Inspection 7-Jul-2006 5 critical
Critical Procedures Inspection 6-Jul-2006 9 critical
Routine Inspection 28-Mar-2006 1 critical
Routine Inspection 21-Feb-2006
Routine Inspection 17-Jan-2006 3 critical
Follow-up Inspection 17-Mar-2005 1 critical
Follow-up Inspection 14-Mar-2005 3 critical
Critical Procedures Inspection 23-Feb-2005 13 critical
Routine Inspection 9-Feb-2004 0 critical
Routine Inspection 14-Apr-2003 0 critical

Most likely the spray was a cleaner. If they mix their own it might
smell very strong if they dont add enough water.

As for everything else, I would have walked out after seeing hair on
the syrup bottles.

If they wont take your phone calls just give up, its obvious they dont
take complaints very well. Just show them your displeasure by not
going again and telling other people about it.