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 Apparently telling a manager that I want my order rung up correctly is not communicating well?
Posted Fri April 2, 2010 11:05 am, by Hillary B. written to Victoria's Secret
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I was at the Willowbrook Mall victoria Secret yesterday (4/1). I had a secret reward gift card (found to be worth $10), a $10 VIP reward gift card, and a $10 off $50 Pink reward with the free bracelet coupon. I handed all three to the cashier and told her that there were the two cards and the $10 off code on the printed out coupon. She seemed to acknowledge me, but it turned out later, as she admitted, that she had simply ignored me.My transaction was processed, and I happened to look at the receipt - the Pink reward coupon had not been taken off. I told her this. She said there wasn't one. I told her that I had showed her it. I handed her the receipt, which she subsequently lost. It took her a bit of searching, as she had RIPPED IT UP - and yes, I was right. It turns out that I had even been overcharged somehow on that transaction.
The manager was called to come over because as the computers were down that morning, she had no idea how to quickly process it. The manager asked for the receipt - I told her the cahsier had it. The cashier said she did not have it. I told her I handed it to her to show it, which she continued to deny and said that I lost it. Excuse me? How can I lose something when it's not in my purse and I haven't moved in like 10 minutes? After searching for the reciept, the manager told me I could just come back later. I told her that no, I could not. She went ahead and cancelled my order and took my things. I was confused, as I thought she would cancel the transaction. rering the items, and give me all THREE coupons, like the cashier was supposed to do in the first place. I stood there, confused, because my coupon and gift cards had been taken when the original transation had been processed (one even ripped to bits and pieces) and not returned and she actually expected me to leave without them? I told her this, she rolled her eyes and asked if I wanted a Secret Reward card. I told her that I just wanted my order proccessed correctly with the gift cards and coupons applied like they were supposed to in the first place. She told me that I "was not communicating well" with her because I told her I couldn't come back later. I told her that I was already there - coming back later would not make sense. And SERIOUSLY? I wanted my order corrected with all THREE discounts that were supposed to be applied. No such luck. The order was finally rerang and I asked her if she took off all three coupons. She said yes. My reciept was shoved in my bag and I was sent on my way 30 minutes after the orignal transaction was started.
The order is still screwed up, apparently. I never got the $10 off $50 Pink coupon taken off. I had assumed it had because it was ten dollars less than before, but apparently that was the three items minus the 10 dollars that had been ADDED to my order with only the gift cards applied. My order consisted of three items total and a coupon and two gift cards. How can two people screw up a three item order so badly? So the problem was still not fixed. I doubt an online complaint will fix anything either, but I don't want to deal with that particular manager anymore. A half-assed apology from the manager with an eye roll and an accusation of not being able to communicate is ridiculous and doesn't cut it - my order should have been corrected the second time and I shouldn't have been ignored when I pointed out a coupon.
Credit my account the $10 that was supposed to be taken off so that my order will be corrected.
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by complaintreader Posted Thu July 15, 2010 @ 1:51 PM
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Dear Hillary:
I am sorry to read about your experience. It is also regretful that
you were so slighted by this encounter that you are compelled to bash
the entire company on account of one incident.
You may save some time and grief next time by reading the back of the
coupons which clearly state that the cards cannot be combined with any
other discount or promotional offer. The cashiers don't have a say in
this. The register software won't allow it. If you had taken a few
seconds to own some accountability in an instance that involves your
money and time - maybe - just maybe - you could have avoided this
shenanigans.
Don't get me wrong, it IS absurd that a manager and another sales
sales associate took half-an-hour to figure out how to apply your
discounts. You did mention that their system was down and I'm sure
that you were the patient little lamb being understanding and less
than demanding at the head of a growing line.
Call customer service if it bothers you that much. You will be offered
resolution and you'll save us time and space.
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by ScandaLeX Posted Sat June 5, 2010 @ 3:28 AM
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I am trying to understand what you're so mad about. I get the 1st
part; how everything went completely wrong but when your order was
re-rang, it was up to you to check your receipt again...just like you
did the 1st time when you saw how wrong it was.
With what you went through the 1st time around, why would you not
check before leaving the store. As you already stated, coming back
was not an option. You could have checked while you were still there
and gotten your $10.
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Since communication is talking and listening to someone else, it
sounds like the manager is the one that wasn't communicating well. I
hope this is corrected for you.
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I'm completely on your side. I understand what you're saying and the
manager should have as well.
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by Donno Posted Fri April 2, 2010 @ 1:21 PM
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Evidently they wanted you to come back later because the computers
were down.
I would consider taking my business elsewhere and call this a lost
cause. These people sound like idiots. I don't understand how you
can take a customer's receipt, tear it up and then say it was never
given to you. Not unless you were out really late the night before
and imbibed some mood altering substances.
I'm impressed that you actually got your merchandise after the first
transaction was canceled.
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I grew up
by Donno Sat April 3, 2010 @ 10:35 PM
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