HOME SHARED LETTERS RATINGS MY PLANET COMMUNITIES MISSION SIGN UP!
Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

Channels
» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters


Newsletter

Sign up for PlanetFeedback's "Consumer Café" email newsletter!





Fee's, Fee's and more Fee's.

Posted Tue April 6, 2010 10:07 pm, by Chris M. written to Spirit Airlines

Write a Letter to this Company


I do a lot of travelling for both business and pleasure. Much of that travel is in the air. With the passing of NWA over to Delta, I've looked at using new airlines more often where it makes sense.

I was recently heavily considering Spirit for future travel to Florida for my family and I. This is no longer the case - ever. Your new fee structure, not just for checked bags now, but also for carry ons?! The carry on fee is overboard. I'm so sorry that you are likely having issues with boarding load/unload times and with lack of bin space availability. However, what did you (and others) think when you started with all of these excessive fees. That's not our fault, as travelers!

My family and I will never step on another Spirit Air flight as long as these fee's are in place. You are a budget airline that's not commanding excessive pricing. Good luck with that business model. I'd rather drive than fly with you and could not be more turned off by this arrogant decision.

In the meantime, I think you forgot a few fees as revenue sources, but feel free to use my ideas free of charge. Please make sure you start charging for oxygen, overhead lighting (you can charge by seat per minute the light bulb is on), use of the lavatory, etc.

Regards,
Chris


Reply



Log In/Create an account | 30 comments
     Add to your del.icio.us  del.icio.us    Digg this story  Digg this  
PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.
by James S. Posted Sun April 18, 2010 @ 10:38 AM

Actually part of their "enhanced business model" includes more nickel
and diming people. Now everyone must check in at a kiosk, and if you
want to speak with an agent at the ticket counter it will cost $10.00
per person. Just as an FYI, the agents are encourged to sell sell sell
as everyone gets a cut of the $$$$$$ from all fo the extra fees.

Reply

by Irving Patrick Freleigh Posted Sat April 10, 2010 @ 10:40 PM

This is what happens when you fly these "discount" airlines. They
gotta make a profit somehow.

At least the more full-service airlines aren't quite this
fee-happy----yet.

Reply
by KGBags Posted Thu April 8, 2010 @ 8:32 PM

I have to agree with you on this one. I can, as others have said,
kinda agree with a bag fee, as it covers the labor of getting my bag
on, transferring it, getting off, etc. Even if a crew member has to
shuffle some bags around during boarding, it is far less labor then
used for a checked bag.

I think more of people that need carry ons, such as mother with
children (I hope they bring a larger bag filled with snacks,
activities, change of clothes, diapers, etc). Sometimes this just
cannot fit under a seat and must go in an overhead bin, and I would
hate to be on a multi hour flight with a parent of a child who was
hungry, dirty, or just bored and whiny.

I also think of one of my relatives, who travels with a CPAP machine
that is too large to fit under the seat and cannot be checked for
obvious health reasons. And finally, I think of the times I've
traveled back home to Minnesota in the winter and carry on an enormous
winter jacket that for sure does not fit under my seat just in case my
luggage doesn't get there (and I need a winter coat there in Jan!).

Just seems like another way for a discount airline to make money.

Reply

Correction.... by KGBags Thu April 8, 2010 @ 9:40 PM


by Chadg Posted Thu April 8, 2010 @ 8:29 PM

at least they're not charging to use the bathroom like Ireland's
Ryanair. they just announced that on short flights they will start
charging one euro or pound per visit.

i wonder if they have a "beer and bathroom" combo?

Reply

by Casmly Posted Thu April 8, 2010 @ 9:51 AM

I'm with you on this. I could care less about this particular fee
itself. It's the fact that these "discount" airlines are now nickel
and diming you with all of these misc. fees. I get that all airlines
are charging fees these days for certain things. However, it seems to
me that the discount airlines are the worst. After having to make an
emergency trip back to my hometown a couple of months ago, I
discovered that even though the discount airlines may have better
ticket prices to begin with...It was just as economical to go with a
larger airline. I was able to receive an assigned seat when I booked
(with no fees), I was able to print out my boarding pass at home, and
I was given a complimentary beverage and snack during the flight.


Reply


But that's how they manage to stay a by Just Simply Bella Sera Fri April 9, 2010 @ 1:46 PM


Let's try this again. by Just Simply Bella Sera Fri April 9, 2010 @ 1:50 PM


I get that... by Casmly Fri April 9, 2010 @ 4:51 PM

by Chris M Posted Wed April 7, 2010 @ 10:02 PM

I'll post here...

My intent was not to support those that feel like bringing their
"checked size worthy" luggage on board as carry on. I loathe those
types of people in terms of airplane etiquette.

Instead, I am one of many upset about this fee for anything that goes
in the overhead bin. Big difference.

This is not going to pay for people to police luggage sizes, as some
have suggested. It's not in place as a feel good helper for customers
by ridding of carry on issues, etc. It was done purely to generate
cash for the airline. Their right to charge, my right to not fly
them.

I have too many options personally. *shrugs* Spirit used to be very
competitive for traditional vacation destinations (FL, SC, etc) from
Michigan. Not so much now.

Reply


Put another way... by Chris M Wed April 7, 2010 @ 10:13 PM

I agree by labellaluke Thu April 22, 2010 @ 5:48 PM


by RedheadwGlasses Posted Wed April 7, 2010 @ 12:23 PM

People who insist on bringing the largest possible bags then cramming
them into the over head bins end up costing the rest of us time.

I think planes should deboard FIRST the passengers with nothing in the
overhead bins, and THEN everyone else.

I'm fine with the fee for using the overhead bins (the fee does not
apply to those of us who bring a bag small enough to fit under the
seat in front of us).

I do not like the checked baggage fee, and I have felt all along that
that it's the overhead bin users who should pay.

Reply

Checked baggage is large labor cost by jeishere Wed April 7, 2010 @ 3:05 PM


I didn't consider that by Donno Wed April 7, 2010 @ 8:59 PM
by Richard S. Posted Wed April 7, 2010 @ 11:38 AM

If the airlines want to speed up boarding and deplaning, then the
airlines need to enforce the size of the carry ons. I have seen way to
many people try to board a plane with carry ons the size of a small
trunk. Carryons are not meant to be the size of a checked bag.

If Spririt wants to charge for a carry-on then they should get rid of
fees for checked bags.

What's next, charging $12.00 for a ticket, but then charging to enter
and exit the plane, carry on luggage, checking lugagge, going to the
bathroom, looking out the window, soda, snacks.


Reply


Yes, they are going to start charging to use the restrooms by RedheadwGlasses Wed April 7, 2010 @ 6:31 PM


Can you post the link/news website where you saw that? Thanks N/M by RowdyRetailer Wed April 7, 2010 @ 11:59 PM


I don't have a link by RedheadwGlasses Thu April 8, 2010 @ 12:12 PM


Link by Casmly Thu April 8, 2010 @ 2:59 PM

by CrazyRedHead Posted Wed April 7, 2010 @ 8:51 AM

The big airlines are watching this too. If there is no big backlash
about this fee then the bigger airlines will adopt this.

Reply


WooHoo by RowdyRetailer Wed April 7, 2010 @ 8:55 AM

What if.... by S W. Wed April 7, 2010 @ 12:43 PM


can you imagine the scene they would make? by PepperElf Wed April 7, 2010 @ 6:12 PM


by NathanG Posted Wed April 7, 2010 @ 7:37 AM

When you pay $8.00 to fly spirit fees are expected.

It still didnt stop me from using them and flying round trip to mass
for $120.00

Also I just saw the news yesterday that they were "condidering" adding
fees for luggage in the overhead bin, not carryon luggage. Last time
I flew there were no fees for overhead bin or carryon, but there was
for checked baggage.

PS

Im a member so I get the special rates. You also need to leave when
the provide the flight you cant pick and choose times for the cheap
flights.

Reply


RE by RowdyRetailer Wed April 7, 2010 @ 8:45 AM

by RowdyRetailer Posted Wed April 7, 2010 @ 12:33 AM

Ive never even heard of Spirit Airlines.

I dont have a problem with the fees.



Its aggravating that people are avoiding checking luggage(to avoid
fees) and are stuffing the overhead bins full of their luggage.

Fewer bags up top mean its faster getting on and off the plane
without having to wait for some chump trying to stuff his bag in an
overhead bin.


They justify the fees for having someone to man the lines looking for
over the size luggage. It makes sense. This is what happens when
travelers cannot follow the rules. More employees to police the line,
means more fees, they dont work for free.


Good Day

Reply


I've never had the fortune to actually USE the overhead bins. by olie Wed April 7, 2010 @ 9:08 PM

by Donno Posted Tue April 6, 2010 @ 11:45 PM

Their argument is that the cost per seat for the average traveler will
go down, and people will be more likely to pack more carefully if they
have to pay for the overhead storage.

It sounds like the kind of thing that will take time to evaluate.
Some people thought the charge for checked baggage that most airlines
adopted would be gone by now, but it stuck.

The ala carte model is an interesting one, and frankly I tend to lean
towards it. However, the reality that I would have to pay $30 extra
to carry a bag of my clothes on board does take the wind out of my
sails a bit.

Reply


Cost down theory... by Chris M Wed April 7, 2010 @ 9:54 PM




Home | Shared Letters | Ratings | Login | Communities | Categories | RSS | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Copyright 2013 © All Rights Reserved PlanetFeedback.com | Web by Cicada