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 Kmart's Mistake
Posted Thu April 22, 2010 12:00 pm, by Karen F. written to Kmart
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I went shopping at the Kmart in Va.Beach. I was checking out paid with a check electronicaly went thru and i signed my copy for them and he took his copy, some how the computer jammed and the head cashier came over and said she would have to rering everything by hand because it voided the transation when it jammed (she had a print out of what i purchased from the office) she said the first check i submitted would not go thru since it voided it, i said ok. They gave me an employee discount for my troubles and i went on my way. Two days later i checked my bank account and both checks went thru. I went to the customer service and spoke with the manager Johnathon and all he said is we cant do anything for 7-10 days,so im out 154.00 until then. I am a mother of 3 kids husband deployed living paycheck to paycheck. This was there mistake and i have to suffer. it just isnt right. I will never shop at Kmart again.
GIVE ME MY MONEY BACK................................
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by Kalphoenix Posted Sun April 25, 2010 @ 12:31 AM
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This is one of those cases where a business REALLY needs to get on the
ball or will turn a bad mistake into a terrible situation, considering
the mistake was completely their fault.
This is a situation where the store should have bent over backwards
ASAP to get the situation rectified as speedily as possible, even if
it meant the cash had to come out of the store's safe funds until they
could get reimbursed by their corporate office.
7-10 days for THEIR mistake? Unacceptable.
Please let us know how this plays out.
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by Karen F. Posted Fri April 23, 2010 @ 2:31 PM
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That is so sweet of you but hopefully they will do the right thing
soon. This morning i called corporate office and told them the
situation and was told the General Manager is going to call me back
to take care of this problem, so now its a waiting game. I'm going on
day 8. Wish me luck.............
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by Nicole F. Posted Sat April 24, 2010 @ 3:26 PM
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they can get it done quickly. This manager should have made sure it
was voided because now that these checks are electronically run, it's
like a debit transaction.
But I don't know how Kmart systems are run. Once the check was run, it
was valid. You signed and the signature went through--that means the
transaction completed, I think. This is how it works on Sears side,
mostly. When you sign, we hit one more button and that's the total out
button. If the computer crashes between signing and printing the
receipt, chances are that it's still a valid transaction.
It can be picky, but the manager should have double checked or called
the service that performs these electronic funds draft for us to
verify that it's canceled.
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finally
by Karen F. Mon April 26, 2010 @ 6:15 PM
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awesome!
by Nicole F. Tue April 27, 2010 @ 11:20 PM
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