Kmart's Mistake

This is one of those cases where a business REALLY needs to get on the
ball or will turn a bad mistake into a terrible situation, considering
the mistake was completely their fault.

This is a situation where the store should have bent over backwards
ASAP to get the situation rectified as speedily as possible, even if
it meant the cash had to come out of the store's safe funds until they
could get reimbursed by their corporate office.

7-10 days for THEIR mistake? Unacceptable.

Please let us know how this plays out.

they can get it done quickly. This manager should have made sure it
was voided because now that these checks are electronically run, it's
like a debit transaction.

But I don't know how Kmart systems are run. Once the check was run, it
was valid. You signed and the signature went through--that means the
transaction completed, I think. This is how it works on Sears side,
mostly. When you sign, we hit one more button and that's the total out
button. If the computer crashes between signing and printing the
receipt, chances are that it's still a valid transaction.

It can be picky, but the manager should have double checked or called
the service that performs these electronic funds draft for us to
verify that it's canceled.

I received a call today from the Manager i spoke with at the store. I
guess the call i made to Corp. Office got the wheels rolling. He said
the Regional Manager contacted him and if the money is not back in my
account by Monday they would go ahead and refund my money and
compensate me for my troubles. We will see how this goes. Thanks for
your reply.