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You want me to throw my dish away, DirectTv?

Posted Fri April 30, 2010 12:00 pm, by M M. written to DirecTV, Inc.

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My family has been with been Directv since 1996. Recently, we had to move and were unable to transfer service to our new address as we do not have a clear line of sight to our apartment.

When I called to terminate service, I asked the technician I spoke with if Directv would be sending someone to uninstall the satellite dish that was located on my old home, as the people who bought the house asked us to have it removed as they do not subscribe to Directv.

Directv does not uninstall dishes. When I asked the technician why this is the case, he told me that they just don't do that and we would have to uninstall the old satellite dish ourselves and throw the old dish away.

This makes absolutely no sense to me - why on earth would Directv not uninstall the dish and re-use it on a new installation somewhere else? It's good business sense, and it's more environmentally friendly than just discarding the dish.

Re-using the satellite dishes would save Directv money and help prevent excess items in our landfills. Why not give it a try?


Reply



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by PattyK Posted Thu February 21, 2013 @ 1:58 PM

I just cancelled my DirectTV today--and was surprised to hear they
don't take the dish down. HOWEVER they want the box back along with
the remote--no matter how old it is. I guess when I get my roof done
sometime next year I can have them take the fool thing down, but it
certainly doesn't make me want to go back to them. I am hoping that
Time Warner Cable works out better!
I agree that this is a terrible waste (not reusing the dish).

Reply
by whorunwerun Posted Thu February 7, 2013 @ 9:13 AM

I had cable then verizon and when each left they left there wires on
the side of my house just snipped the ends off and even left holes in
my walls where the wire came through. So if you have a problem with
Direct tv leaving the dish on your roof it's a small cry from what the
others do.

Reply
by shirpey Posted Thu November 8, 2012 @ 12:33 AM

They are unscrupulous to say the least. Ripped me off (bait and
switch)to the tune of $350.00. They leave the old dish on the roof
anticipating the new owner will subscribe to their service rather than
having to deal with a second dish on the roof should they choose
another provider.
I now have an antenna that cost me about $100 with 0 monthly fee. I
get 30 high def channels. : )

Reply

by Mane Posted Fri August 24, 2012 @ 10:46 AM

Yes, I certainly agree that these dishes should be recycled by the
company who issued them. It shows a lack of concern in regards to
maintaining and protecting this wonderful planet God has given us to
live on. I will never support them again!

Reply
by DirectTVsucks Posted Sun June 24, 2012 @ 7:41 PM

I just called and got the same answer. My tenants moved out and left
the dish. They told me to remove and throw it away. First of all, I
don't have the capability to remove. Two, I shouldn't have to pay
anyone to remove it. Lastly, what a waste of materials. They can't
come remove it and reuse it. I will make sure my family, 500 friends
on facebook, 1,800 connections on Linkedin and my twitter followers
know not to ever order their service. I will never allow any of my
tenants at any of my properties order again.

Reply

by Michael Thrasher Posted Thu January 12, 2012 @ 2:23 PM

Everything stated in the responses are correct. Which is exactly why I
started DishTech Satellite Services Inc. after going through the same
situation with DirecTV and learning that not only do I have to remove
the dish myself and repair the ten lag-bolt holes (had an HD dish)
that the installer put into my three-year-old roof, but it also VOIDED
THE MANUFACTURES AND CONTRACTORS WARRANTIES.

DishTech is also the exclusive distributor and installer of the
CommDeck and RetroDeck non-penetrating satellite dish mounts in the
northern Midwest. If you live in this area we will uninstall your
dish, permanently repair and seal all entry points, and bring your
property as close as possible back to its original condition. Our
sealing process also re-activates your warranties.

If you do not live in the region, you can purchase one of the
non-penetrating dish mounts from us and then contact us and we will
arrange for someone to install it for you.

For more information on the damages these dishes cause and on our
company, services, and products, go to: www.DishTech.net.

Reply
by ariesrob Posted Thu August 4, 2011 @ 6:28 PM

they don't uninstall for the same reason dish network will not
uninstall. they don't want to have to fix you roof or siding from
their damages caused by their installer running the lag bolts into it.
dish network refused to repair my siding after their installer ran
lag bolts into it that split the siding. i tried caulking and
painting to seal it but when the wind blew the dish wiggles and broke
the seal open. i gave up on trying to seal it and terminated their
service and just have temporary patch over it right now. they would
not do anything to fix the siding to permanently seal it back up and
to top things off they also charged an addition $15 when terminating
the service to when they have me remove parts off the dish and ship
them back to them in their box with their shipping label. this
company has been notorious for surprises just like the way they raise
rates or drop discounts without letting you know they will be doing
it. instead you just get a bill at the new rate for the past month's
usage whether you would have been willing to keep it at the higher
rate or not. they don't let you know what's coming so you don't have
the heads up to opt out before they hammer you with it.

Reply
by jeishere Posted Mon May 3, 2010 @ 9:21 AM

I wonder is it has anything to do with the big bolt holes it would
probably leave in your roof or siding once they remove the dish.

They probably don't want the liability if a roof leaks or damage
caused by removing the satellite dish. There's not good way to plug up
asphalt shingles other than replacing them...and how do they find a
match?

Reply


Re: You want me to throw my dish away, DirectTv? by RedheadwGlasses Sun May 2, 2010 @ 4:19 PM

We moved once by MrsMootz Mon May 3, 2010 @ 5:52 PM
by Jessica P. Posted Sun May 9, 2010 @ 3:53 AM

I think my dad would find a way to get it taken down. He's actually
cancelling his Direct TV, and I'd put money down that he'd trick the
technician into coming out to remove it and then probably get him
involved in his next TV scheme.

My dad's goal is to never pay full price. He's now decided that his
regular digital signal is good and he's on a new video rental service
where he's only having pay for 1 out of 4 movies or some noneense.
I'll keep you posted if he get's them to take it down for him.

Reply
by MrsMootz Posted Sat May 1, 2010 @ 1:14 AM

They replied to me already and re-explained that they won't be sending
someone out to my house.

I already knew that.

They also stated that once they install the dish on a home, it becomes
the homeowner's property but they will forward my letter on to the
Powers that Be for review.

I guess I don't get why I have to return the converter boxes within 7
days or be charged oodles of cash, but they can't salvage anything
from the dish they hung on the house.

I understand what you're saying, too, Bill, but it seems to me that
this is a huge waste of resources.

Reply


It is.. by Harleycat Sat May 1, 2010 @ 1:18 PM


recyclable ? by Bill R. Sat May 1, 2010 @ 1:54 PM


is it re-sellable? like on craigslist or something like that? by PepperElf Sat May 1, 2010 @ 7:19 PM

Pepper by MrsMootz Sat May 1, 2010 @ 11:10 PM


i'd say... try anyway - to sell it that is... by PepperElf Sun May 2, 2010 @ 10:32 PM


I waited 6 months and sold mine by NathanG Sun May 2, 2010 @ 11:55 AM


Second dish by ST Mon May 3, 2010 @ 1:02 PM

Direct TV by JERRY M. Mon May 10, 2010 @ 12:41 PM

by Bill R. Posted Fri April 30, 2010 @ 8:44 PM

M.M.,

What you are proposing makes alot of sense.

However, from a company dollar and sense viewpoint by the time they
pay the tech to go to the home, remove the dish, address any issues
with the anchor area and haul it back to the shop they would probably
be losing money.

The other issue is technology. By the time that dish comes down I bet
technology has ramped up making the dish obsolete and or too costly to
upgrade.

Good luck and be careful on that ladder.

BillR.

Reply

Dish removal by H2oPro1 Fri July 23, 2010 @ 8:16 PM




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