very poor customer service

Posted Thu May 6, 2010 4:50 pm, by Susan P. written to Charter Communications

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On March 3, 2010 we had Charter install another cable wall outlet for us. This is where it all started.
The person that Charter hired as a sub to install the outlet was very incompetent. He was very late arriving. He did not even have a drill with him so he had to leave to go get one. The drill was not charged so after waiting for a long time we offered him our drill to use. While in our attic he stepped on or dropped something heavy on the sheet rock in the attic and cracked our ceiling in the living room. After many calls to Charter they sent someone to make a picture of the damage. Then they sent someone to make the repair. He started and then said he would have to give the patch time to dry and would be back to finish the repair and paint the ceiling. He has never been back. I have had to make many calls to the sub myself each time being promised a call back that day. I have literally wasted hours on the phone trying to get this repaired.

I want this damage repaired. I hired Charter to do this job and Charter is who I paid. Charter is who should handle the problem with the subs and not me. I feel like it was a slap in the face to bill me for this job immediately when you were aware of the problem. Compensation should be made.

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Re: very poor customer service by RowdyRetailer Fri May 7, 2010 @ 10:04 AM Charter will drop OP's cable service. by olie Posted Fri May 7, 2010 @ 9:08 PM Phone and/or Internet, too, if OP has bundled services. That's why OP would agree to pay. Charter puts the price on the bill. The threat of losing cable/phone/net is enough to make a lot of people agree. I will say that we have never had an issue since Charter bought out our local cable company. OP should put Charter on notice that Charter should send out a proper repair person within a week, or OP will take it upon himself to have the repair made with a provider of his choice; he will then bill Charter. Reply