False advertising on state rebate

Posted Tue May 18, 2010 1:40 pm, by Frank O. written to Sears.com

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Hi,

I purchared a Kenmore 22.4 Bottom-freezer Refrigerator on April 1, 2010 (order# 134729050). I then filled out the NJ State rebate form for $75. A few days later the state informed me that I would not receive any rebate because Sears did not participate. The State said that Sears wanted to give the rebate themselves and that they did not want to be part of the State Rebate deal. I have two problems with this:

1. I never got any $75 rebate from Sears.

2. Sears had been sending me emails at least once a week since January saying that the NJ State Rebate was coming in April, and they would help me file. Well I got no help filing, and then was told that Sears is "an invalid retail participant". This seems like false advertising to me.

Somehow I think Sears owes me $75.

Sincerely,
Frank O.

Credit me the $75 that I should have received from NJ. I would have received this credit if I never believed Sears emails, and just bought a fridge from another retailer. No, I trusted what Sears said, and because of that I lost out on the rebate

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Bureaorcratic screwup? by Donno Posted Tue May 18, 2010 @ 3:01 PM This program sounds like it was destined for failure. First or all, it was "while the money lasts." Then, some retailers gave instant rebates, while others did not, and it came from the state. I found one press release that says Sears would "assist the customer with filing for the rebate electronically." To me, this means Sears was supposed to help you submit a claim, and the state would issue the refund. As far as Sears not being part of the rebate program at all, I find that hard to believe. Reply Even Sears says they were not part of the program. by ohbie1 Tue May 18, 2010 @ 3:57 PM Clearly the issue by Donno Tue May 18, 2010 @ 4:33 PM Yep by Nicole F. Wed May 19, 2010 @ 2:41 PM and I was thinking... by Nicole F. Wed May 19, 2010 @ 2:43 PM Re: False advertising on state rebate by NathanG Posted Tue May 18, 2010 @ 1:56 PM If you were getting emails saying they were joining the state rebate program then the state owes you the money not sears. I would print off the emails and send them to the appropriate place. Reply