nichelodeon hotel/Orlando

Forget early closure and consider the health risk the hotel poses.
Broken tiles in the pool, rooms damp and moldy. This hotel is a
serious risk to one's health. The restaurant appeared clean, but the
hotel itself, is in serious need of a renovation. If Nick does not do
something soon, the state of Florida will have to shut them down.
This is an old 50 + year old holiday inn building that was probably
condemned. I'm surprised that nick allowed their name to be used in
this manner.

The mold odor was so heavy in my room, I couldn't breathe. They told
me that they would move me. The next room was better, at least I
could breathe, but still not the best, worst than the worst motel one
has seen. This should not be a hotel. Maybe if it was a motel, it
would have been rated to different standards, still bad for a motel.
Not a good place for kids' health. The games were nice, but the hotel
is in need of a renovation urgently.

Forget early closure and consider the health risk the hotel poses.
Broken tiles in the pool, rooms damp and moldy. This hotel is a
serious risk to one's health. The restaurant appeared clean, but the
hotel itself, is in serious need of a renovation. If Nick does not do
something soon, the state of Florida will have to shut them down.
This is an old 50 + year old holiday inn building that was probably
condemned. I'm surprised that nick allowed their name to be used in
this manner.

I am actually a former employee at the Nick Hotel. I personally hated
the job, but I've experienced first hand how much they're willing to
do to make a guest happy. The 4pm check in time is a bit troublesome
since most of the poolside activities are finished by that time. But
if you're there early the hotel can give you your wristbands so you
can still enjoy the amenities till your room is ready. Even though the
poolside activities may be done with earlier on in the day there are
still plenty of things to do in the evening. There are the "4D" shows,
live shows, and an arcade. Also, the pools aren't that far apart. I've
walked the property enough times to know that. My guess is that since
this was your first time there you didn't know what to expect or how
to work your way around the place and staying one night didn't give
you enough time to do so. But I know that you can contact guest
services, the front desk, or any manager and they'd do their best to
help you out.

The know-it-all "experts" come out of the woodwork when someone is
surprised by an unfair policy, just because it's "readily available on
the website."

Of course, a lot of them seem to spend a ton more time sitting in
front of their computers than most socially well adjusted adults,
squawking their opinions and final judgments on mom's like this trying
to do the right thing by their daughter.

I'm sure none of you (RowdyRetailer, I'm back, fairywithfangs and
olie) have EVER made a mistake while planning a vacation online and
didn't look up information you didn't know you needed.

Barbara D. never said she didn't check the pool closing times online,
she just didn't know her room was by the pool that closed early. Who
would know? You're don't know your room until you arrive. Of course,
she should have memorized the resort map and refused the room when she
realized it's location. It was "readily available on the website."

Of course large groups happen all the time, but RowdyRetailer, they
can also be large CONSIDERATE groups. I'm sure if you were woken up by
loud music and bellowing bullhorns while on vacation you would have
been down at the front desk within minutes yelling at the staff while
still in your bathrobe.

So lay off the stupid "the information is on the website." With the
thousands of pages of information out there (Nickelodeon Hotel's
website has almost 100 pages of information) some people just don't
have time to find the answer to every possible theoretical question
about their stay. They rely on the company whose service they're
paying for to be ethical and earnest in providing that service.

There is "Buyer Beware," but come on - you just can't find every
answer to every question on the website ahead of time. And what
questions should be asked before checking in? Do you inquire only
about large groups or should you include possible car races, circuses,
yodeling contests and ostrich breeding conferences?

The pool hours are posted on their webiste in the FAQ's section in the
sbout us section. It's there, it may not have been the first placed
you looked, but it's there.

We're giving up Christmas this year in order to go to Orlando - on
Christmas Day.

Nickelodeon wasn't really on my radar (my son is older), but I
wouldn't even consider staying there now. What's the point of a pool
closing at 6 p.m. in Florida? I think if there was a cutoff on
registering for activities they should have advised you of that when
you made the reservations.

Good luck.

While I understand your frustration, I don't think you are owed
anything.

We often take overnight trips to Orlando, we usually avoid the theme
hotels for the reasons you mentioned.

That aside - you do state that the other pool was open, but several
yards away. Did you still get use of a pool and are just upset about
the walk?

No hotel that I know of mentions when there are conventions/large
gathering/etc. I usually figure that as a given, since many people
use hotels for this reason.

As far as signing up for things, that is mentioned on the website
(sign up times, check in times, and so forth) Did you ask about
signing in early eventhough you would not have access to your room?
Many hotels allow that. You can check in, use the pool do the
activities and so forth and then use the room once it is ready. Places
also offer early check in if you ask for it.

While I am sorry your daughters birthday was upsetting, a little
peeking around their website and a phone call to the front desk to ask
some questions would have avoided most of the disappointment.

I agree with you. Your daughter gave up quite a bit with the hotel
visit being the "reward". perhaps as others have said, a resort is not
meant to be a one night stay, watch the gameshows "six days, five
nights at the fabulous...."

I still think your daughter is owed something, it seems kinda foolish
to close the pool two hours after check-in or to cutoff for activites
two hours before check in, consider people on road trips, they might
not arrive until later in the evening. If i had spent the last 6 to 10
hours on the road, the first thing i would want to do (*bathroom*
*food*) ok make it the third thing i would want to do is relax by the
pool.

as for large meetings, yes you should expect others to be at the
hotel, and i dont think 8 am is unreasonable as most hotels have
checkout by 9 or 10. just me personally... most days including sunday
i am up and ready to go about 5 or 530 am. my attitude is "lets go!
were burning daylight here!"

After reading the letter, and the responses, I have mixed feelings
about this complaint.

First, I agree having a check-in time of 4 p.m. and a pool closing at
6 p.m. is kind of ridiculous. However, it sounds like this information
was easily accessible on the website.

As for the activity sign-up at 2 p.m. (and again a check-in time of 4
p.m.), I definitely think that's inconvenient and ridiculous,
particularly for people who are only staying one night. My guess
though is that people typically stay more than one night at this
hotel.

As for the boy & girl scout party, as others have said, that's to be
expected at a kid-centric hotel. Of course they're not going to tell
you they're having meeting; they have no obligation to inform you of
who is staying in the hotel. However, I do think the loud music and
megaphones at 8 a.m. was too much, kid-friendly hotel or not.

I can see why you'd be disappointed in the experience (although I
would hope her birthday wasn't truly "ruined"), but if the experience
"sucked" that much, I really don't understand why you'd want to go
back, free or not.

When paying nearly $200 for one night at a hotel, I think that it can
be assumed that you should be able to sign up for activities after
check-in, not before. That's lousy!

I would have been put off by the fact that check-in was at 4 and the
pool closes at 6. Yes, this is something they could have been up
front about. My guess is that they are not because they know that
most of their guests would want rooms closer to the other pool and
slides if they realized ahead of time that it closes at 6. As someone
below pointed out, they do say that Oasis Pool closes at 6 in their
faq section. However, they bury it in their menus and then down at
the bottom of the faqs section.

Mega phones and loud music at 8am is unacceptable! You should not
have to ask if there are any unusually loud meetings that will be
taking place right outside your door. I would have been calling the
front desk right away to complain.

All this said, I hope your daughter had a good time. It does sound as
if there are activities throughout the evening (although I don't know
for sure which ones you had to pre-register by 2pm for) My kids would
have had a blast at just the Lagoon slides. I've learned over the
years that my kids aren't nearly as easily disappointed as I am.

That is crazy that the pool closes at 6. This is a family oriented
resort. One would expect at a place like this that the pool facilities
would be open late.

Also, that is strange that there is a deadline to register for
activities. Not everybody plans that far in advance, so I cannot see
the reason why they would not let you do things up until the time they
started, if space was available.

It sounds like they have a lot of poor policies, and it is
inconvenient for the guests. This is excellent feedback. At a resort,
they should be happy to satisfy your needs, not stick a policy in your
face. This is a leisure lodging establishment, not a bank or the
government.

Although we did have access to another pool, it was over 1/4 mile
away. Not a problem for the kids, but I had foot surgury two months
ago and had a hard time getting back and forth. Also, they knew we
weren't involved with the scout troups and therefore could have put us
AWAY from where the meeting would be. This is a big hotel and I'm
sure there were other rooms. The comments about reading the
website...I was more concerned about the cost and didn't read all the
fine print. Why do I want to stay here again..to give them another
chance to make my child happy!

The pool closes at SIX? What's the point????

And I can't support any hotel activities that involve waking up
SLEEPING PAYING CUSTOMERS at 8 a.m.

Grrrr I'm pissed on your behalf! What an idiot hotel manager to allow
the (1) pool policy (aren't most hotel pools open until 9 or 10 p.m.?)
and (2) the early a.m. noise.

The FAQ on the website clearly states pool hours. And when you book a
"poolside" room, you should realize that you get the late night pool
parties as well as the 8 a.m. activities. All for an extra charge and
the privilege of looking out at a pool. Give me a room far away from
the pool, please.

Did you ask about large group activities being held at the hotel? At
a place like this, my kids would be up at 6 a.m. anyway, so the 8 a.m.
noise would bother only me. But the weekend is for the kids, right?

I really hope that you have not voiced your opinion about "giving up a
party and presents" to your child. You took your child to a resort
that she's been "begging" you to stay in, since it opened. You took
her best friend and her cousin. I'd hope that you could find some way
to put a positive spin on the weekend.

Please rethink that "cost her presents and a party" stuff. You could
easily have spent $200 on a location(or cleaning your house),invites,
hunting down RSVPS, favors, food, games and prizes. The "presents"
she might've received from the guests could range from a low-value
gift card to a t-shirt. Even a 13-year-old could receive cheap,
throw-away stuff. Sad to say, you might not "break even".

Do you know how much WORK goes into planning and hosting a party? You
got off cheap here. You gave your child something she really wanted.
YOU had the power to put a positive spin on the event.

Barbara D.,

The majority of the issues are ones that occur regularly at a
"kidcentric" hotel and thus are to be expected.

That being said if these issues were unacceptable to you and your
family your feedback should have been brought to the attention of
senior hotel management at the time of your stay.

Stop back when you hear back.

BillR.

I disagree, to a point. I think if there were a party at one pool
like you describe, another should have been kept open late.

Other then that, it's up to you to know the schedule where you are
going. You could have been at the hotel at 2, all I've been to allow
you to hang out at the pool until your room is ready.

Sounds to me like you didnt get all the necessary information
beforehand.

Large groups happen all the time.


You are owed nothing


Good Day

I don't. If this visit was centered around activities at the hotel,
you should have inquired about all the things you planned to do on
this one night/morning visit prior to arriving.

As far as other people being there, that is part of staying at a
hotel.

I don't think this adds up to a discount, let alone a refund.