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Puny Portions Down Under at Outback

Posted Tue June 8, 2010 12:00 pm, by Sharone G. written to Outback Steakhouse

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I recently visited my local Outback Steakhouse and ordered my favorite appetizer, the cheese fries. To my disappointment, the portion I received was significantly smaller than what it usually is. When I asked the waitress if we got the right order, she said that it was correct and it was the full size. I told her that this looks much less than usual but she insisted that it's correct. A manager later came out and brought out another order which was the same size. When she gave it to us, she made a comment like, "I hope this is better" but in a condescending manner, as if I'm crazy and don't know what I'm talking about. I've been going to this Outback location since it was first built 10-15 years ago and it has never ever been that small and it's never been that small at any other Outback I've visited. All of us at the table were all in disbelief of the size because we all go there often enough to know the portion of the cheese fries.

I would like to know if Outback has downsized the portion sizes and if that's the case, then own up to it and not make me feel like I'm stupid or something. I'm certain I've been going there much longer than the average server has worked there and I know what I've seen for the past 10+ years. To make a comment like that was pretty rude and insulting especially since I know beyond a shadow of a doubt that these portions were significantly less than usual.

Overall, I've been very satisfied and have loved Outback Steakhouse; however, this experience has tainted my feelings for the restaurant. I don't appreciate being made a fool. I am a paying customer and should not have to get hassled when I bring up a fact about my order.

The Outback location is in Edison, NJ 08817.

Thank you for your time in this manner and I hope to hear back from someone shortly.

Regards,

Sharone G.


Reply



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by jacal Posted Sat June 12, 2010 @ 11:02 AM

The last time I was at Red Lobster, which was at least four years ago,
the lunch selections Mom and I ordered were so downsized and puny that
both my mother and I complained about it to the waitress, so she
admitted Red Lobster cut down the lunch menu portion sizes and that
was our last visit to Red Lobster, we never returned.

Reply


"The last time I was at Red Lobster" by Donno Sat June 12, 2010 @ 10:01 PM


Same experience here at RL by Giselle Mon June 14, 2010 @ 10:16 PM

by RowdyRetailer Posted Sat June 12, 2010 @ 10:06 AM

http://www.menshealth.com/20worst/worstfood.html


Number 1 worst "food" in America.

Very Sad.



Good Day

Reply


Worst food by Donno Sat June 12, 2010 @ 10:24 AM


Actually by NathanG Tue June 15, 2010 @ 2:27 PM

by RedheadwGlasses Posted Wed June 9, 2010 @ 1:25 PM

The restaurant can't win. IF they decrease portion sizes, people
complain. If they keep portion sizes the same but increase prices,
people complain.

Food costs have skyrocketed. Restaurants have a bottom line to
maintain.

Reply


I don't think the issue was primarily the portion size by Eclipse Wed June 9, 2010 @ 2:00 PM


I think by Donno Wed June 9, 2010 @ 3:49 PM


I'm not familiar with this app, especially at Outback, but by olie Wed June 9, 2010 @ 7:05 PM


exactly - that kind of speech will just chase customers out the door by PepperElf Fri June 11, 2010 @ 10:57 PM


by Eclipse Posted Wed June 9, 2010 @ 11:59 AM

I agree, when you said it was much less than usual, they should have
said something about it being downsized, if indeed it was. It is not
right to just beat around the facts.

Reply


Re: Puny Portions Down Under at Outback by Donno Tue June 8, 2010 @ 9:34 PM


"Does it matter if it has been downsized if what they gave you is correct?" by Just Simply Bella Sera Wed June 9, 2010 @ 12:26 AM


""Does it matter if it has been downsized if what they gave you is correct?"" by Sharone G. Wed June 9, 2010 @ 10:35 AM


"The reason I go there isn't just because of the food, it's the pricing of portions" by Donno Wed June 9, 2010 @ 11:11 AM


My point by Donno Wed June 9, 2010 @ 11:06 AM


I think you're missing my point. by Sharone G. Wed June 9, 2010 @ 12:23 PM


though... by PepperElf Thu June 10, 2010 @ 9:02 AM


a manager should know by Sharone G. Thu June 10, 2010 @ 2:30 PM

by PepperElf Posted Thu June 10, 2010 @ 3:42 PM

you said it yourself, if they just signed on they wouldn't know.

you might assume the pass-down of information included this but it
doesn't always.

if anything sometimes they're busy enough with dealing with today's
issue... perhaps too busy to worry about what they served last year or
the year before that.

i mean they're humans... they're not bloody databanks of corporate
history.



and even if they had known that it had changed
would it have mattered? it's not like they're allowed to change it
back or anything.


i mean it sounds like they were polite. They said "Yes that is the
correct size"

The only "wrong" thing I can see that they did was that they didn't
follow the dialogue script you had running inside. but again as they
are not databanks they are also not mind reader. I am sure if they
had known that you wanted a longer or more elaborate answer they could
have delivered one. Maybe even one to make Shakespeare weep.

Reply

by Casmly Posted Tue June 8, 2010 @ 8:20 PM

I'm not sure I'm necessarily in agreement with a previous poster that
the downsized portions should be noted on the menu. Let's face it,
most every place is having to make up for the rising costs in some
manner. Whether it's by raising prices for the same amount of food,
downsizing the portions, changing the ingredients etc. etc. No matter
how a restaurant chooses to cut corners, there's always going to be
some customers that are unhappy about the change.

I do think the server and/or manager should have said something to the
effect of "We've recently had cut the appetizer portions". The OP is
right, if they did indeed cut the portion sizes, they should own up to
it when asked about it.


Reply


downsized portions should be noted on the menu??? by RowdyRetailer Tue June 8, 2010 @ 10:43 PM


I agree by Casmly Wed June 9, 2010 @ 9:29 AM

That may be a good idea by E C. Wed June 9, 2010 @ 10:06 AM

by E C. Posted Tue June 8, 2010 @ 5:30 PM

Everywhere you look, places have downsized their portions. Most of it
is due to the rising cost of food. Charging people the same amount for
less is starting to become the norm. Look in your grocery stores, I'm
sure you'll see a lot of items are smaller, but they're still the same
price.

This practice isn't going to change anytime soon. Ever since the
economy went down the toilet, lots of places have been downsizing a
lot or changing their menus altogether. Places that used to offer two
sides and a salad now count the salad as a side and only really offer
one side.

Places that used to offer bread, chips or other items while waiting
for your meal have now stopped or charge a small fee in order to get
them.


Reply

by RowdyRetailer Posted Tue June 8, 2010 @ 4:30 PM

Those things are awful for our health, hopefully they downsized it.



good Day

Reply


doesn't matter by Sharone G. Tue June 8, 2010 @ 5:03 PM


Really? by RowdyRetailer Tue June 8, 2010 @ 5:08 PM


The short simple answer is by fairywithfangs Tue June 8, 2010 @ 10:25 PM


I agree with you Sharon by LadyMac Tue June 8, 2010 @ 6:07 PM

I agree with you also... by S W. Tue June 8, 2010 @ 7:01 PM


"I agree with you also..." by Sharone G. Wed June 9, 2010 @ 10:39 AM


Better watch out by RedheadwGlasses Wed June 9, 2010 @ 1:28 PM


I know! by LadyMac Thu June 10, 2010 @ 8:21 AM

yeah lets throw personal responsibility out the window by Ben G. Wed June 9, 2010 @ 9:10 AM


Actually, if I'm used to a certain portion size by olie Wed June 9, 2010 @ 6:56 PM




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